Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 842 reviews
3/10
3 star Skytrax Rating
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Frontier Airlines customer review

(United States)

I foolishly accepted a great rate flight forgetting you get what you pay for. Flight delayed from LAX to Denver 3.5 hours upon arriving in Denver the staff were completely useless and preferred bad attitudes over customer service. The amount of misinformation received was nothing short of incredible. Management was useless. I will never fly Frontier again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Friday 24 May 2013. Frontiers Denver flight was delayed 3 hours which caused me to miss my connection to Reagan Airport so an agent booked me on a United flight from Denver to Dulles. While at the gate I was told I needed to check my luggage because it may not fit in the overhead bin although my carryon luggage met the requirements of a carry on. Once I arrived in Denver I was told by a United agent that they no longer have a contract with Frontier and I was unable to board the plane. So while I did not board the United flight my luggage was on its way to Dulles. I then had to stay over night in Denver and pay for my own hotel. When I finally made it back to Oklahoma I was told my bag was located and it would be sent to my house. Received a call Tuesday 28 May 2013 stating my luggage was still at Dulles with United.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
no
5/10

Frontier Airlines customer review

(United States)

Have no problems with Frontier except their seats. Horrible and I've flown over 60 flights with other airlines. Never had a seat that uncomfortable. The cushioning in the seats is terrible.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Frontier Airlines customer review

(United States)

No huge gripe here but it just seems Frontier has joined just about every other airline in the USA in their quest for uncomfortable mediocrity. My tray tables on each of 4 flights were filthy and the seats are very hard. "Classic Plus" gives you a few more inches of leg room but little else. They will attempt to charge you for your complimentary beverage upgrade and nobody on that aircraft will get any freebies not even a tiny bag of pretzels. Don't expect a magazine (or even SkyMall) or any free TV/movie viewing. The in-flight credit card sales pitch is the icing on this cake of cheapskate tackiness.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Flew Frontier last week and had a horrible experience. On the way back they were delayed 1 hour due to weather even though looking at a radar of the entire US there were no weather issues anywhere. Another staff member said it was an air traffic control delay where another said it was a TSA issue. They wouldn't hold our connecting flight for 5 minutes and we missed our flight. We had to wait 5 hours. Finally they lost our luggage and I still don't have it back. I have yet to receive a phone call. It has now been 4 days since the flight.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Frontier Airlines customer review

(United States)

The planes were clean and the staff very nice. What I didn't like was they push for you to sign up for a Frontier Airlines Mastercard. They should be pushing you to get one of their cards in the Concourse / Gate Area that seems more comfortable to me than having the Flight Attendants doing it. The live TV service has gone up in price didn't like that - they should have left the price alone.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
na

Frontier Airlines customer review

(United States)

New Orleans to Denver: heavy rain flight delayed. Staff tell us we won't make our connection so should go back pay for our own hotel and try again tomorrow. We insist that we go to Denver now they reluctantly concede but take us off the connection flight giving us tickets for next day. We should have insisted that we get the boarding passes for the connection and then change those if we can't make it. Before departing we call our travel agency who tell us that there is a United flight with seats departing the same day and Frontier was responsible for placing us on that. Onboard: staff start asking me where I'm going then essentially grab my carry-on bag out of my hand to check it in. I explain that due to my short connection my bag will almost certainly not make it and ask to check for a space. They say no. I was shocked by their abruptness and rudeness. In Denver: our connection is delayed and is boarding as we leave the plane. They won't let us on. After a phone call staff at the gate decide to let us on. In Seattle: naturally they didn't get my bag there on time. I had to get it myself the next day.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Frontier Airlines customer review

(United States)

I've got no problem with the on-the-ground staff of Frontier. Most are hardworking nice folks but I may never fly Frontier ever again due to their poor management making decisions. Thr overhead compartments wouldn't be extremely full if they didn't start charging to put bags under the plane years ago. Now they will charge us to have a carry-on bag for our own good of course. Also promo codes that their site say they are good for a certain time they don't last until the time they say they are usable. That's just dishonest. All things considered it's enough to push me away from ever wanting to fly them again. I'm happy to take my business elsewhere especially when other companies fares are identical. Why fly a dishonest airline that talks down to their customers?
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I will never fly frontier again Trenton Airport customer service is horrible and they don't have someone to take your baggage down to security for you when you have an infant a child to tend to and I also had my 90 year old grandmother with me who was in a wheelchair. When it was time to board the airplane they didn't have the walk way connected to the plane. They had to push my grandmother up on the ramp. We got to the door of the airplane they had my grandmother sitting in the middle seat they had to change her seat 3 or 4 times. We just wanted to go to Orlando FL with my children but I will go to the Philadelphia Airport and get on United to make our next trip.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Frontier Airlines customer review

(United States)

TTN-TPA round-trip. Booked 1 week in advance and paid under $200 round-trip whereas US Airways and Southwest's fares were twice as much. Overall good value for money. In addition to the savings on airfare I was able to park for free at the Trenton airport. Since the flights were full we were given the opportunity to gate check our carry-ons and pick them up at baggage claim. This came in handy flying from TTN to TPA since I wouldn't have to carry my garment bag through the Tampa airport. But I would advise don't gate check carry-ons when flying into a small airport like Trenton. I had to wait in a cramped baggage claim for probably 30 minutes for my bag no thanks to the ground crew taking their sweet time. As much as I don't like the Philadelphia airport at least bags are going around the carousel by the time I get to baggage claim. Also although Frontier has DirecTV on the seat backs if you get the lowest fare you have to pay extra for it. And if you're thinking about purchasing snacks you better have a credit or debit card because they don't accept cash.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes