Frontier Airlines

Not Verified | I had a terrible experience in the summer where I paid about $1,200 for two tickets to CO to FL to visit family. We were supposed to arrive at about 5.40 am but because of issues with weight and fuel they kept us herded on the plane for hours before telling us we need to move to another plane at a different gate. So many people missed their connections because the second flight also had about an hour delay. We landed at about 8.40 am. Flying from Denver to Las Vegas this time we were delayed about an hour. This time now we have "On Time" listed for a 6.48 pm departure and were to be boarded at 5.53 pm. It is now 6.29 pm and we have yet to start calling zones. What is wrong with your system? And your monopoly charges for bags is insane. The flights are always so uncomfortable and they charge for everything. Simply the worst airline. My fiancé and I got a credit email from the CO to FL, went to use it for this flight and it said the credit does not exist. Absolutely pathetic company, not even going to try to call them given my previous experiences. Some of us only have Frontier for certain flights so it's a shame that they're this terrible for those forced with no other options but to literally drive to destinations other airlines besides Spirit (which is just as bad) do not go through. If you're seeing this or care, listen to the people and get yourself in order with flight times and actually credit people when you mess up.

Not Verified | Their customer service is terrible. The flight got delayed multiple times. When we arrived to the airport we were checked in for our flight. Apparently we were the only passengers they checked in for the flight. The passengers who came early and didn't read the delay email were turned around and given a resort voucher. We however, were stuck in the airport with no Frontier representatives for 4 hours trying to figure out what was going on. Eventually American Airlines allowed us to leave and we had to come out of pocket for a place to stay.

Not Verified | Terrible customer service. They change policies constantly to screw over their customers (ie bag weight, credit timeframe). You can’t even speak to a live person anymore because they did away with that option. Email and chat gets you no where. They are the worst to fly with and my family will never book with them again. They took over a $700 credit from me because I didn’t book within 90 days! I was not notified I only had 90 days by the representative I was able to speak with at that time. Now I’m screwed, they have all my money and I got absolutely nothing out of it.

✅ Trip Verified | Awful service, unprofessional staff. Have little to no respect to their clients, regardless of disability or age. Running a business right at the gate of the plane. I was blackmailed today, first she told me gate is closed boarding is over as soon as I said I would pay for my small purse she opened it back up, while half of my family was already on the plane. Worst airline in the world, will never fly them again.

✅ Trip Verified | I was supposed to fly home for Christmas on Christmas eve. They boarded the plane and we sat there for over 2 hours. They then made everyone get back off the plane and canceled the flight due to not having a "full" tank of potable water for the 2 hour flight. I had to buy a different flight and they refused to refund the ticket but instead said go to dinner and use your credit card to pay for it and they'd reimburse that cost. Then as I'd already purchased a round trip flight I had to fly back to work with them on new year's day. Again they loaded the plan and made everyone sit there for over 2 hours because this time they had no crew for the flight that they charged everyone for. I ended up being late returning to work. Frontier airlines is a joke. They may start out being cheaper than other airlines but you'll end up paying for another airline anyway and at a much higher rate as they cannot manage to make one flight on time so you'll be forced to buy a last minute ticket elsewhere if you actually want to get where you plan/need to go.

✅ Trip Verified | On Monday, January 2nd, I departed from Montego Bay Jamaica and had a connecting Frontier flight from Orlando, FL (MCO) to Providence, RI (PVD). My flight (Flight 1182) began boarding at 2:23 PM and I arrived at the appropriate “bag drop” area for Frontier domestic flights with more than adequate time to drop my checked bags and head to security. However, the line for bag drop was longer than the intended space to hold waiting flyers and moreover, there was only one frontier agent working to check bags in when the area had five working stations. I was still waiting in line when my flight began boarding and finally made it to the front of the line at 2:37 PM. When I got to the front, the agent told me it was too late and that I had to rebook across the hall. I headed to the redirected area where there were already 3 families complaining to the supervisor due to their flights being cancelled by Frontier. When I was finally addressed, I was told that the next available flight to Providence was Wednesday, the next flight to Boston (closest city to Providence) was Thursday, and that I could not get a refund for the inconvenience. In the end, I had no choice but to rebook a flight to LaGuardia (Flight F9 1334) upon which I had to pay an additional $99. This inconvenience has cost me over $500 in unexpected expenses as I now have to arrange for transportation to get to Providence, RI from Queens, NY. The unprofessionalism and disregard for flyers by the Frontier employees at MCO is unacceptable and I will not be flying with this airline in the future.

Not Verified | From Miami to Atlanta I traveled with a duffle bag which fitted perfectly in the airplane compartment. I didn’t pay a dime. On my way back from Atlanta to Miami I traveled with the same bag they asked not only me a bunch of us to pay $100 because it didn’t fit according to their measurements devices. I will advise you not to travel with Frontier.

✅ Trip Verified | Departure flight I got an email saying it was delayed an hour. It was not delayed and no message to clarify. My husband had to pay 100 dollars to bring his small backpack that fits under the seat. We both had to do this on our return flight. 300 extra dollars for baggage that fit!!! Both our backpacks fit under our seats. Return flight the gate was changed and we got no notification. Rude airport staff, especially in Vegas. Have to buy drinks on board. Will never fly Frontier again. It's not a discount flight company when you charge extra for everything. Also the worst up and down seats I've ever ridden on.

Not Verified | The overall trip was pretty good and the workers were very nice and respectful. While we were boarding the flight crew member helped my family all sit together when our seats were not next to each other. There is not a lot of food choices and I think that was the only thing I did not like.

Not Verified | This airline needs some work: - terrible customer service at the counter - takes literally a hour to deboard a plane - will not announce delays/cancellations - employees look unprofessional and don’t know anything about their jobs - the $100 charge for a carry on that’s fits perfectly on the plane.