Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"what a horrible airline company"

(United States)

Not Verified | Worst Airline ever. I had heard bad things about them but I guess needed to learn on my own experience what a horrible airline company Frontier is! They cancel our flight on a Christmas Day without any support or help. Pretty much washed their hands off by making an announcement of cancellation, without any support at the airport or even trying to give any option to travel. I have never experienced anything like this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHartford to San Juan
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"We had to cancel our flights without refund"

(United States)

Trip Verified | Absolutely terrible. We were supposed to spend Christmas with family. Our flight was so delayed that we would have missed our connection (a different airline). We had to cancel our flights without refund and plan for another time. They didn’t bother to tell us it was so delayed until the time we were supposed to fly out.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSalt Lake City to Las Vegas
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very disappointed"

(United States)

Not Verified | We booked a flight for April 2023 in December 2022. 6 days after I booked the flight notified the flight out was cancelled and there are no other flights on that date. Requested a refund. Was given refund for everything except the "discount den" which is a membership to get cheaper flights. Seeing as we don't even fly once per years this was only purchased to allow for cheaper air fare. The discount den purchase was not refunded and am now out $99 because the airline canceled our flight and had no other options for us. Highly recommend against. Morally bankrupt company just looking to make a buck off of the average person. Customer service all online no person to call. Very disappointed.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePittsburgh to Orlando
Date FlownDecember 2022
Value For Money 12345
no
1/10

"online chat is awful"

(United States)

Not Verified | You’ll pay extra fees for bags and seats that are outrageous compared to other airlines. 2. You can’t get ahold of anyone on the phone. The online chat is awful don’t use it. 3. When a flight is canceled - good luck! We had to rebook multiple times and just ended up with a different airline to get home. Stay away from Frontier!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePunta Cana to Orlando
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst experience I've ever had with an airline"

(South Africa)

Trip Verified | The worst experience I've ever had with an airline. We had a return flight from Nashville to Denver. First of all, we had a delay at the booking counter (there was no structure, whatsoever, all passengers were bundled up, no lines for boarding, even though we paid the extra few $’s for priority boarding, seeing that we have a baby and to not have to stand in lines for ages - this wasn’t the case!) The staff - from beginning to end were unfriendly, miserable, unhappy people. There was little to no communication on why we were so delayed - starting with boarding then we had to wait another 1,5 hours onboard - before take off. Cabin crew were a nightmare in my opinion. Unfriendly, biggest attitudes, one specific lady was on her cellphone the whole time. The pilots were out of the cockpit and into the lavatory more than I have ever seen. When announcements were made the speakers were so loud, you almost jumped out from the plane as a fright. We also attempted to order a few snacks on the plane, they should just scrap this option from the list. Most of the items we asked for was not on the plane, also some of the items were paid for then the crew member came back and said “sorry we are out of stock”. We just paid for that, now you are telling me there is no stock, we were sitting in the 3rd row. Upon arrival, having checked in our baby stroller, my husband had to wait a mere 20mins for the stroller at the door also being asked to move. To say the least we were very dissatisfied with the service (if that is even called service). Needless to say if we hadn’t booked our return flights already, we SURE as HELL wouldn’t have used FRONTIER AIRLINES to get back home. After a visit to family, we put the first flight behind us and said the return flight will go well. Biggest mistake ever. At check in of luggage it all started. Firstly if your bag tag machine doesn’t have enough paper to print the tags, do not fight with your passengers and give them attitude when they ask for assistance. Secondly, now we have to stand in a line for (not kidding 40minutes) to get one bag tag printed because we cannot use the self help desk as it doesn’t allow (because apparently it was printed already - WITH NO PAPER). Time for boarding, you guessed it - another delay - 50 minutes at the gate, with again little to no communication as to what is happening. Oh and yes, the staff - lets not go there. This plane also took off a full 55 minutes after scheduled time. Again the announcements over the intercom was pathetic, it was like we were being yelled on from pilot to cabin crew. Like seriously, we all have speakers right above our heads, stop yelling. We finally made it to Nashville. Here we were greeted with another welcomed delay - at the baggage collection. By this time it wasn’t even a surprise anymore. This airline will never see me, nor my family ever again. Worst experience ever. Worst time management. Worst communication.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Nashville
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Please do not fly this airline"

(United States)

Trip Verified | My first and last trip with the worst airline company. They made us come to the airport at 6am saying the flight was on time during the snow storm, checked out bags in for $80 bucks and then sent us our way to the gate. We waited an hour to find out that the flight was cancelled with no rebooking. Now almost 5 hours later we our still waiting to get the bag that we checked in the morning back. There is absolutely zero staff here let alone any help from the check out counter. I wish I could rate this airline with negative stars. We are traveling with a 1 year old and had planned this trip for a while. Please do not fly this airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Punta Cana
Date FlownDecember 2022
Ground Service 12345
Value For Money 12345
no
1/10

"I will not consider Frontier"

(United States)

Not Verified | I have been using Frontier almost every other week before COVID. I planned to spend the holiday (Christmas & New Year) with family members in Virginia, and we had the cheapest possible flight Denver to Baltimore, car rental booked without cancellation option. The day before our flight day the weather was bad, but the next day was no reason to cancel flights, but Frontier did. My compliant is not the cancellation, but there is no option to arrange to fly on the next flight. The flight next to us to the same destination on the same day which is just in about 4 hours difference was not cancelled. The only option we had was to have refund. As you all know the time is a holiday season, it is not easy to find flight with a reasonable price. The funny part is Frontier also have flights when you search to purchase. The plan we had for more than two months, the vacation time planned, the craving the kids had to see New York at the new year eve was taken away (stolen) by Frontier. If the flight price is in cents, I will not consider Frontier. The service they provided was not acceptable, and the pain they caused on my kids is unforgivable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Baltimore
Date FlownDecember 2022
Value For Money 12345
no
1/10

"Worst experience ever"

(United States)

Not Verified | The worst day ever. First, the line was wrapped around the corner to check in. I didn’t need to check in because I had all personal items. In my email it was said to go to kiosk because they didn’t have my boarding passes available online. As I walk to the line to speak to a representative I’m told that I have to pay $25 just got them to print out a ticket that was never sent to me. Luckily, the same employee recommended I download the app to get my ticket off of there so that’s what I did to avoid the cost. Going through TSA was a breeze compared to what we had to endure while walking up to that gate. Next, there are already announcements from other airlines that all flights to Chicago were canceled. Frontier gave us the run around, changing our gates multiple times, to delaying our flight, having us board then deplaned not mentioning to us that we are actually cancelled. If I didn’t speak to other members on the plane I would’ve been lost on where to go with my 2 small children. We met the agent with the nastiest attitude not being apologetic not considerate of what we all had to put up with. They denied us any vouchers for food and hotel because they had a later flight coming out which eventually got canceled at 5:30 being it was suppose to take off at 11:30pm. Worst experience ever I would never fly with them again under no circumstances! The absolute worst.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Chicago Midway
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay $100 because it won’t fit"

(United States)

Not Verified | Do not be lured in by their seemingly cheap prices. They now force every single guest to check their personal item in the sizer and then will force you to pay $100 because it won’t fit. I’ve used the same small duffle bag for years in every airline as a personal item because it fits perfectly under the seat and meets the size requirements mentioned online. Frontier will charge you unless your personal item is a tiny purse. My flight was also extremely delayed with no updates because of a maintenance issue after the pilot claimed maintenance cleared us to go then we all had to get off the plane. Please stop flying with them so they get the message. The staff are extremely rude, and honestly I can’t blame them because they have to enforce extremely strict and awful policies all day that upset paying customers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Chicago
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"had to stand in line for over an hour"

(United States)

Not Verified | This is by far the worst experience I’ve ever had with an airline. First the pre-flight check in was horrible, second the flight was moved twice to different terminals after being delayed, then it cancelled and we had to stand in line for over an hour just for them to tell me that they did not have anymore flights to the destination. The person behind the counter was completely rude, the company would not compensate us for any inconvenience. The lady was actually upset that my daughter was crying about not being able to go
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to Hartford
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no