Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 839 reviews
3/10
3 star Skytrax Rating
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2/10

Frontier Airlines customer review

(United States)

This airline could not provide a flight-crew for a flight from Kansas City to Boston so the flight was cancelled. We were then transferred to a flight to LaGuardia. We got to LaGuardia and had to switch terminals to the flight which was a US Airways flight with the rest of the people from our original flight. We got to the terminal and the flight had left and all other services to Boston had finished. We were told to go the baggage claim and take a bus to a hotel. Our bags had made it on the US Airways flight. We could not find the bus due to terrible communication skills between the passengers and the staff. However one very nice flight attendant on the flight to New York stepped outside the job description and helped passengers personally.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

LaGuardia-Denver-Phoenix. Incoming plane to LGA was delayed for mechanical reasons. Plane to DEN therefore left the gate 2 hours late. Sat on the Tarmac another hour and a half because of a fast moving storm. We all missed our flights out of DEN. Frontier denied responsibility for the delay secondary to the weather. Clearly if the incoming plane to LGA had been on time we would have left ahead of the storm and made it to our destination. I waited in line in Denver for an hour and a half to speak with the customer service agent who gave me incorrect information. I was finally booked on a flight leaving early the next morning to San Diego way out of my way with a transfer to PHX. Spent a sleepless night in Denver airport and got home 24 hours after the start of my journey.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Frontier Airlines customer review

(United States)

Trenton to Orlando. I flew with my husband and my 2 young boys. Check in took a little while because there was only 2 girls at the counter. Security check did not take long but was thorough. The plane was on the smaller side but not any smaller than Spirit Airlines planes. The seats are a little smaller than your Continental airline seats. If you are a larger person and don't like tight spaces don't fly Frontier or Spirit airlines. Flight out was on time some turbulence mostly smooth. Flight back was about an hour behind but made up some time in the air. The attendants were nice. Cleanliness as average. I found some trash in the pocket seat in front of me. We had no problems with Frontier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Frontier Airlines customer review

(United States)

We were pleased with our flight from Chicago to Denver and Denver to Las Vegas. I wish they had told us ahead of time that the seats in front of the emergency door don't recline. Our son has to have a reclining seat and we were not told about this prior to purchasing our tickets.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Frontier Airlines customer review

(Canada)

Denver to Spokane (March '13). We were put in the back seats that don't recline at all. The space to the seat in front of us was so close to us that ii even blocked our reading light. The stewardesses were sympathetic but apparently couldn't offer us the empty 'stretch' seats unless we paid an extra 25 dollars. The stewardess said the 'stretch seats' had actually created the lack of leg room between other seats. Frontier should not have back seats that are so cramped and certainly shouldn't be charging full price for them. While giving the usual free beverages we found it very cheap and tacky that Frontier doesn't even give a bag of pretzels. To have to pay for even music channels is very poor for customer relations.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

Booked a flight from MSP to DEN saved maybe 20 bucks on the flight. Started to taxi down the runway there was a problem where they told us they need to run tests that will take 45 minutes. 2 hours later they removed us from the plane. 3 more hours of unknown and no communication. Finally they routed a plane from another location and I touched down at 1.15 (2.15 local). Then it came time to come home my 3pm flight turned into the same thing this time we never boarded though. I waited in the DEN airport for mechanical issues until we were boarded at 8.15. I spent over 10 hours in one weekend waiting for Frontier Airlines. I have $300 in useless vouchers from one weekend - you could not pay me to fly with them again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

I have flown Frontier twice in the last month. Both times the flight was delayed until it was later cancelled. The agents were very difficult to work with and did not provide reasonable accommodations. On the first flight I had to purchase a Delta flight or wait 2 to 3 days to get to my destination with no weather issues at the origin or destination airport. Today a Thursday I was turned away in Minneapolis and told they could not get me to a wedding in San Diego by Saturday. Given no alternatives in either case. Neither was acceptable and I will not fly this carrier again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Frontier Airlines customer review

(United States)

My outbound flights were both on time and I really have no complaints other than both planes smelt. My return was delayed and after asking to be rebooked the gate agent said everyone was going to make connecting flight. She was incredibly rude and did not want to help anyone. After missing my flight which I knew was going to happen it took over an hour to rebook me and half my flight missed connections. Frontier could not get me into OMA within the next 24 hours so I drove. I would never recommend flying Frontier.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Frontier Airlines customer review

(United States)

Have flown Frontier 3 times now each time seems to be a little worse. Just got back from a Florida trip via Harrisburg PA. Going down there was a problem with a seat late leaving. Coming back same problem sat onboard for one hour waiting for a seat to be fixed. My tickets were bought 3 months in advance and they were high in price one month before the flight they were 1/2 the price. So buying early isn't always the best way to go. Wanted to buy a snack they were out so made another choice they were out - this was the first flight of the day. Cheaper isn't always better.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
2/10

Frontier Airlines customer review

(United States)

I checked in online the night before but did not have my boarding pass. I also was not checking any bags. I made it to the ticketing/baggage check counter right at 45 minutes before the flight time. I was told that I could not check in. Rather than wait in line I remembered seeing signs that you could get through security using your smart phone. I verified this with the agent before I went through security. Unfortunately I only had the pdf document downloaded to my phone and that was not sufficient. I needed to have the little speciality square that these smart phones can read. I had to return to ticketing to change my flight because I was definitely going to miss the flight. Then I had to fly standby and hope I could get on a later flight. So my lack of knowledge regarding the scanning/smart phone procedures did me in but it all started when the first agent gave me bad information. The agent that finally provided me with a boarding pass verified that the 1st agent should have been able to issue the boarding pass - it was only checking in at that point that required her. In hindsight I should have argued with the 1st agent or requested that he check with someone more experienced (or who was listening to me).
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no