Frontier Airlines

Not Verified | Flight was at 8am but it got delayed then changed then at 4pm it was cancelled. The terms & conditions clearly state they are to provide reasonable hotel & food accommodations. Frontier is not willing to help. Wont allow us to speak to management at the airport. I have tried calling and using the online chat but no one answered. I have been waiting at the airport to speak with someone for over 2 hours. This airline has no accountability, they have lied numerous times. This is the worst airline.

✅ Trip Verified | They cancelled our flight without sending any notice, drove to airport for them to say flight cancelled no explanations. Really bad service, and have only refunded partial amount!

✅ Trip Verified | The flight attendants both ways, were inattentive, loud and unfriendly. On a flight from 1-5am they would not stop talking for a second and made sure the entire plane heard it. The seat quality is below poor, you can quite literally start taking the seat apart. The flight itself was fine, wouldn't travel through here again.

✅ Trip Verified | Our return flight was cancelled for two day’s and they didn’t even accommodate us in any way or form. Their service agent’s are the worst, they give you attitude and are very disrespectful. First time flying this airline and not ever doing it again. Flights were being delayed every two hours. So if you don’t want to go through what my family went through avoid this airline.

✅ Trip Verified | For starters this airline is supposed to be the cheapest airline to fly. The tickets themselves were moderately priced for the flight which was decent. However, the add ons such as checked baggage and seat selection are incredibly overpriced. It was an extra 500$ for both ways just to have seat selection and checked bags. This was the same price we paid for the plane tickets themselves. Our flight got delayed for over an hour. The baggage loading employees were severely understaffed. At first we saw that the wrong baggage vehicles were brought to the plane. Then eventually taken away, and returned with the correct ones. There was only 1 female loading the entire airplane by herself. This is something that a team should do. The flight staff didn’t seem to care about the delay. There was no accommodation, reimbursement, or incentive for us being so delayed. We paid for a flight to be on time and prepared. We didn’t pay this much for a late flight, or the delays. The food and drinks were outrageously expensive for tiny portions. Everyone on the flight were furious the entire time. And the staff just kept brushing it off because they knew that everything was ridiculous as well but they couldn’t do anything about it. On top of this the seats are the worst. Most uncomfortable seats ever. It would be more comfortable to sit in an old pick-up truck. Everyone was in discomfort and complaining the entire flight. Airlines have gotten worse and the only way to have a decent experience is if we pay thousands of dollars for a flight with adequate quality.

Not Verified | Do not ever use this airline. They left us stranded in Mexico and had to pay 9k to get home, by far the worst experience of my life. I wouldn’t fly with this airline again if it was free. The customer service won’t even reimburse us. I’m glad my parents had a big limit card on them or we would’ve been stuck in the country for over 2 weeks.

✅ Trip Verified | Horrible experience! I booked ticket through Frontier website for my 80 yo mother to fly from Newburgh NY to Orlando FL. They didn't have any flights to Tampa airport which I live closer to so I booked it to Orlando which is 2 hrs from me. To start her flight home was cancelled a week after I booked ticket so I had to pick another day for her return flight. I checked flight status right up until we left for our 2 hour drive to Orlando it was still on time. We left at 3:30am so I could have her there 2 hours before her flight. We get to airport and the flight status changes from 8:10am takeoff to 9am. I waited with her on line for 3 hours to check her in. While on line the flight status changes again to 7pm takeoff. Now my mother had a ride if she was going to land in NY for the original time but being that her flight was delayed so long she will not have her 80 yo friend waiting for her to land. She will now have to pay for an Uber which will certainly cost a lot to get her home at night. I had to leave her there to wait because I have to go for radiation treatment for breast cancer back home where I live 2 hrs away from the airport. She is afraid they will again reschedule flight. Needless to say we are both so disgusted by the way we were treated. I had a woman that works for Frontier roll her eyes at me when I asked what my mother was supposed to do with a refund they offered her or a voucher. She needs to get home what is she supposed to do with a voucher?

✅ Trip Verified | Frontier delayed my bags for 2 days on a recent flight. I filed a claim before leaving the airport, and the gate agent told me he would input it into the system, so I handed him the claim (paper form). I asked who I could call to check on it and he gave me a phone number. The next day I hadn’t heard anything, so I called the phone number and they hung up on me - 3 different times. I then went to the online chat support and was told that a claim was never filed! I filed a claim online, followed up on it every single day for a week and still didn’t hear back. I now am trying to get reimbursement for my things that I had to replace, at first I just kept getting hung up on or when I use the online chat, agents stop responding. 3 days later, I had to physically go to the airport to check if my bag was there because I was never contacted that it had been found and was at the airport despite filing multiple claims (which it was, for who knows how long). When I finally did get a response (over 3 weeks later and only immediately after I posted a review of the airline online), I was told that “agents were responding in the order in which they received requests” (which I know is a lie because I only received a response after posting a negative review), and that my items cannot be reimbursed? I had to buy a whole new car key because mine was locked in my luggage and they won’t reimburse me. This is truly unacceptable customer service and I can hardly believe they can get away with treating people like this. I will never be flying with them again, and would advise you not to if you can at all help it, because god forbid something should go wrong (even if it’s their fault), you will not receive any help or resolution.

Not Verified | I had a terrible experience in the summer where I paid about $1,200 for two tickets to CO to FL to visit family. We were supposed to arrive at about 5.40 am but because of issues with weight and fuel they kept us herded on the plane for hours before telling us we need to move to another plane at a different gate. So many people missed their connections because the second flight also had about an hour delay. We landed at about 8.40 am. Flying from Denver to Las Vegas this time we were delayed about an hour. This time now we have "On Time" listed for a 6.48 pm departure and were to be boarded at 5.53 pm. It is now 6.29 pm and we have yet to start calling zones. What is wrong with your system? And your monopoly charges for bags is insane. The flights are always so uncomfortable and they charge for everything. Simply the worst airline. My fiancé and I got a credit email from the CO to FL, went to use it for this flight and it said the credit does not exist. Absolutely pathetic company, not even going to try to call them given my previous experiences. Some of us only have Frontier for certain flights so it's a shame that they're this terrible for those forced with no other options but to literally drive to destinations other airlines besides Spirit (which is just as bad) do not go through. If you're seeing this or care, listen to the people and get yourself in order with flight times and actually credit people when you mess up.

Not Verified | Their customer service is terrible. The flight got delayed multiple times. When we arrived to the airport we were checked in for our flight. Apparently we were the only passengers they checked in for the flight. The passengers who came early and didn't read the delay email were turned around and given a resort voucher. We however, were stuck in the airport with no Frontier representatives for 4 hours trying to figure out what was going on. Eventually American Airlines allowed us to leave and we had to come out of pocket for a place to stay.