Frontier Airlines

Not Verified | I've flown Frontier Airlines in the past and had a good experience. Lately they're no longer worth it, too many fees and staff with a bad attitude. You will pay a lower initial fee for the ticket. These are always cheaper than other airlines. Don't be fooled. You will pay the same if not more than other airlines. Here are details: *$19 to $35 per seat, or you will be "randomly placed". Forget about keeping your family together. A free personal item, but $50 for a carry-on sized suitcase. $50 for checked luggage up to 40lbs. $50 more if your bag is from 40-50lbs. Total, $100. Everything food & drink related during the flight is charged. You check-in online or he charged $25 for assistance at the counter, or $10 online. The only thing the workers will do is take your bag after putting on the handle sticker. You find out the weight of your bag at that time. If you are 0.1lbs over, you will be asked to pay $50 more bucks and $25 for the assistance. Make sure you travel with a travel scale so you can weigh your bags beforehand. When you're at the gate, there is a thing that your personal item must fit into. If there is any perception it doesn't fit, they will consider it carry-on luggage and charge you $50. Any resistance to paying the fee, they will threaten to kick you off the flight with no refund. Their online system for purchasing a seat location, baggage, looking up your tickets, needs improvement. After you check in, you must screenshot or somehow email yourself the tickets. Otherwise, after that, you will not be able to look up the tickets again. You will have to ask an associate to print them out for you, which they'll grumble about. Seriously...I've never had this level of runaround and ridiculous issues with any other airline.

✅ Trip Verified | The first time I am flying with this airline. I will never fly with them again. When we were going to Atlanta we didn’t have to pay for our bags. Leaving to go to Fort Lauderdale they decided to charge us $100 a piece. Never again.

✅ Trip Verified | Terrible experience all around. Nickel and dime for every little bag, or assistance you need. Delayed flight, missed connection and no in-person customer assistance. The ticket agent even told us she wasn’t able to help us cancel a flight since we rebooked with another airline. I will never even consider flying Frontier again.

Not Verified | Terrible service, excessive bag check pricing. Very rude staff, aggressive to sell cheap food (chips only) and offer only water that takes 15 minutes to get and comes in a very small cup. Tried to make me pay my my purse which is no where near the size of a bag or back pack. They order people in line to move for no reason at all. Same experience on my 2nd leg of the flight to Seattle. 5 hour flights with no food should be illegal. No Wi-Fi, no service of any kind

Not Verified | Horrible service. I can't check in and there is never anyone from their customer service to help. Even worse is they thought it was a good idea to go all automated so you can't speak to a person when you need assistance. Should have known this is one of the worst airlines to fly. The CEO should be ashamed to be in charge of such a terrible company.

✅ Trip Verified | I flew Frontier because it was the least expensive for the departure time I needed. I booked from the website, did not choose seats, bags, attendant, etc. and therefore did not expect extras. The attendants were pleasant as was the boarding agent. If you don't give grief you usually don't get grief. We were lucky enough that a couple sitting between my daughter and me offered to move over to let us sit together but we did not 'expect' it and would not have asked. The flight was on time, arrived slightly early and uneventful. The seats were some of the least comfortable I have experienced, but again, I booked for the price and wasn't expecting a 1st class seating or service as it seems many do. I have no complaints and will not hesitate to fly Frontier again. Using the app was straightforward since I know how to 'click no' to the screens asking to select seats, add baggage, wifi, priority boarding, etc. My boarding pass appeared with no problem, I was notified that online checking was opening 24 hrs prior to departure and it was flawless and took all of 2 minutes so when we arrived at the airport we went straight to security and then the gate. I certainly feel I got what I paid for and expected along with the added perk of kind and courteous seatmates.

Not Verified | Definitely do not recommend flying with frontier. Very disappointed in this experience. I booked through the Hopper app and chose frontier, as they were the cheapest tickets available. I expected that with being the cheapest option, you get what you pay for, so I was prepared for poor service. When booking with other airlines on the same app, you select your seats and baggage at the time of purchasing your tickets. This was not the case with Frontier. They wait until you are checking in for your flight to select your seats and your baggage/carryons. They also make you check in for each flight individually, and pay for your bags for each leg of your flight. I paid about $350 for my tickets round trip and thought that was a great deal, but ended up having to pay almost an extra $100 per flight (4 flights) in carry on purchases and hidden fees! I chose not to check a bag and only took a backpack, and it was $65 by itself, plus another $30 in "processing fees." The overall service was fine, but you do have to purchase everything from drinks on the flight, to services from desk agents. It ended up costing me more than it would have had I purchased tickets through American Airlines or United. Tray tables were dirty, but the cleanliness overall was okay. If you're not going to take any carryons on checked luggage, then by all means go with frontier. Otherwise, save your money and book with a different airline.

✅ Trip Verified | Horrible airline. They nickle and dime you for everything. And they recently started checking personal item sizes and forcing passengers to pay over $90 just to board the flight with their slightly oversized personal items that completely fit under the seat in front of them. This combined with no personal space during your flight makes these flights not worth the money. My advice, spend a little extra money for a real and decent airline.

Not Verified | This is a constant source of unnecessary anger and stress. There is no customer service reps to talk to, it's all AI. The phone number doesn't work, no email correspondence. It's like no one actually works at Frontier. The rates aren't even the cheapest as they claim to be. Often times they are just as high or higher than Southwest, Delta, and American Airlines. So what am I saving by buying a Frontier ticket? Nothing.

✅ Trip Verified | Frontier is the absolute worst! I paid to check my instrument as a "bike" because it was larger than a checked bag and was the only option that I saw other than a regular sized checked bag when I purchased my ticket online. This worked perfect for 2 out of 4 of my flights that i had the instrument with me (I had 6 flights with frontier altogether in 10 days) On my 3rd flight: After being told to go to a wrong line 3 different times (and spending 30-45 min in each line), they told me that my instrument (that I already paid extra for) was going to be considered "oversize" and there was going to be an additional $89 oversized bag fee (because a bike isnt already oversized?). My instrument is smaller than a bike. There is absolutely no need to charge an additional oversize fee Now I have paid for 1 checked bag, 1 bike, and an additional oversized bag fee (for the bike/instrument). For reference, the case that holds the instrument below is 60" long. A bike (on average) is 69" long. So, I get in touch with customer service on chat - since they no longer take phone calls (I wonder why) and the agent was sarcastically rude and leading me on once I ask them to escalate the chat to a supervisor and instead of transferring me, they leave me on "hold" or on a blank screen pretending like a supervisor will come at some point but never actually gets one. Ultimately the agent brushed my claim off by stating that what I was telling them was hearsay and that they "wish they could have been there to see it but since there is no way to back up my claim, there was nothing they could do".