Frontier Airlines

Not Verified | Delayed, and clueless staff. We were delayed on the incoming flight by 2hours, and return flight by another 2 hours. The attendant was extremely rude when I asked about our flight. It was erased from the electronic signage at the gate because it was so late, so I was worried I missed it, although I was waiting at the gate for over 4hours! This airline is terrible! JetBlue has always been consistent. Never again for this lousy airline that could care less about your time or schedules!

✅ Trip Verified | I will never fly with Frontier again. Went on a business trip and was told that if I go to the counter, I will be charged $25 for an attendant. Once I was checked in online, I checked a bag. That was a $60 charge. Didn’t have to measure my book bag at any airport except Denver. It fit in the personal bag compartment but because the fabric was showing a 1/2” above, mind you it was just fabric, I had to pay $99 to carry it on. This airline is a joke. I will stick with American or Delta. I have already warned my entire family that it’s not worth the cheap prices.

✅ Trip Verified | The company is extremely frustrating to deal with. The website continually locks up if you try to purchase without adding luggage and when you refresh the prices increase. If you have any issues it is impossible to get ahold of anyone. If they change a non stop to a lay over and you want to change to a different flight you can not speak with anyone and the chat is a dead end that never allows you to get answers. Anytime you need to update a flight you just have to take the loss on that ticket and purchase a different one. Never get round trip tickets so when you waste a flight it will only cost you half the amount. They have the only non stop flights from TPA to CLE so i am stuck flying them. They have the cheapest tickets but by far the least value for the money.

Not Verified | I have flown with Frontier many times. I tried checking in at the kiosk center which is what I always do no matter who I fly with. When that didn't work I went to the ticket counter and the ticket agent said it was $25 per person for my husband and I so that's $50 because I didn't check in online through my email, and I only had 24hrs to check in? I didn't know? Our plane was scheduled for take off at 9:30pm. We didn't board until 3 hrs later. Then was charged for basic drinks and a snacks on the plane which is also normally complementary. Then, flying back home. Our plane was scheduled to fly out at 3.30pm. We weren't notified about a delay until it was time to board which was 2.45pm. I do understand that the weather can be the cause for delays and that's no ones fault. But when you have to spend extra money on food, and drinks, when customers are already being inconvenienced. Then my husband and I were not charged for a carry on bag going to our destination, but coming back he was charged $99 for the same bag he came with?? It caused quit an uproar. There was no explanation for the charge? It was just pure attitude and rudeness. Then the frontier employee stated that she could charge him an extra 100 if she wanted too?? The ticket prices where amazing but I feel bamboozled, because Frontier charges for everything else, that usually is included. Basically what I feel is lacking is communication of what the airline policies are. Better customer service, compensation on basic snacks and drinks

✅ Trip Verified | Worst airline I have ever flown on. Don't waste your money. The employees are extremely rude, planes are dirty. Then they actually charged me $298 00 for luggage that was not mine and refused to reimburse me after I had paid prior for my luggage. They used my information to charge for other people's luggage. I tried to contact them. They only have a chat system which told me basically to bad. I will never fly with them again. I am disputing all charges with my bank.

Not Verified | Worst experience ever. The first flight to Florida was honestly very smooth and not all bad. Seats are not comfortable (expected) and leg space was just enough. Online check in was not horrible except for the million times i had to say not to adding luggage and no to choosing a seat. The price for choosing a seat and adding just a carry on is so ridiculous that you may as well go with another flight with better seats. Now for the reason I will never fly with them again. Out flight was delayed for 7 hours. We had an email saying it was due to the airline helping with another late flight, a hostess saying the plane needed maintenance, and finally the pilot saying there was not an available plane. The fact that there was 3 reasons means all it was was a bunch of excuses. We had our whole day stolen from us as we were stuck in an airport and all they could do is give $50 towards another flight and a $20 food voucher. Only props was when they checked the bags to make sure it was the right size was that they let you force it in. If you want a carry on and and easy to deal with flight, go somewhere other than Frontier.

✅ Trip Verified | I was charged what I felt was an excessive baggage fee on my return flight to Cleveland. I tried to call to discuss the issue and was disappointed when I could not locate a customer service phone number so I completed a form online. I was told it could take up to 7 days for them to review the matter. They contacted me within 4 hours and will be issuing a full refund. Very satisfied.

✅ Trip Verified | I will never fly with Frontier again. Flew to DC for a weekend trip with just a personal item. Before boarding the plane on the flight home they forced us to measure our bags to ensure they qualified as personal items, but the individuals at the counter said bags “didn’t fit” if you had to use any force at all to get them to slide into the measuring tool. Bags literally had to slide down by the force of gravity alone or you have to spend $100 to “upgrade” your ticket to a carry-on. I get that Frontier is a budget airline. I can happily put up with the uncomfortable seats and terrible service knowing I’m saving money. Being pulled out of line to perform an absurdly strict bag measuring exercise and then being forced to pay for a last minute, unnecessary $100 upgrade is ridiculous treatment of customers. If I had known my ticket would cost an extra $100, I never would never have settled for frontier in the first place. It seems like a company that has to force its customers to pay for more expensive services by increasingly drastic measures to stay afloat probably shouldn’t exist in the first place. If you’re thinking about flying with frontier, reconsider. I won’t ever be traveling with the airline again.

Not Verified | Spend a little more and fly another airline. The seats are rock hard. No snacks, no tv, you pay a ton for assigned seats and baggage fees. I can handle all of those things for a short flight but checking in made this a no go for me. Instead of checking in online and printing your bag tags to just drop off, you have to stand in ridiculously long lines for them to do it for you. Makes zero sense when they have machines at the Atlanta airport. Every person I spoke with said that this was their first and last flight with frontier. I agree.

✅ Trip Verified | Absolute worst experience with the app, staff being rude, and kiosk. After kiosk didn’t work I went to the counter only to be sent back to the kiosk instead of them helping and wouldn’t assign a seat until I got to the gate. App wouldn’t recognize my confirmation number so I couldn’t check on to request my seat.