Frontier Airlines

✅ Trip Verified | Imagine parking your car in the airport's long term parking and carrying your bags to the door of the terminal, and being told that your flight is cancelled. No need to imagine for us. On February 16, 2023, at Stewart International Airport, under clear skies, that's what happened. No delay, no alternate options, just cancelled. The ticket agents were rightfully surrounded by angry travelers, many with young children. They offered no information, not even on if the fare would be refunded. They kept repeating, "read your email". We tried to stay calm, knowing that the cruise we booked would no doubt leave without us if we didn't get to Ft. Lauderdale in the next day. We checked our phones for other flights out of the NY/NJ area; only single seats with fares over $1000 for one way. We saw only one option: we got our car out of long term parking ($12 for the hour) and drove (straight) to Florida. Twenty-eight hours later we were able to get on board of the ship. I can only imagine that I'd be trying to sue Frontier Airlines for the cruise cost, the rental car and the hotel in addition to the airfare, instead of calmly writing this review right now. Incidentally, there was no email at the time, however, we saw one later that was sent one hour before we were to be at the airport saying the flight was cancelled (no reason given) and that we should be glad to know we had a $50 voucher for future Frontier flights (never going to be used). Again, no mention of a refund. Stay clear of Frontier.

✅ Trip Verified | Frontier lies about it's personal size. The website says 18x14x8. I measured my bag before leaving and it was 16x12x7.5 in according to my measurements. When I got there it would not fit in the bin. I believe this is so they can charge the outrageous carry on fee at the gate.

Not Verified | My experience when I returned to Orlando was very bad. I almost lost my flight because with the suitcase that I traveled from Orlando to Puerto Rico it was with the same one with which I was returning from Puerto Rico to Orlando and he wanted to charge me $100 because the suitcase charged him left the wheel by the measurement that it had, but that was the correct measurement that was 18'' and it really is the last time that I will travel with this airline! I even had to break the suitcase, not at all because I had to leave it in Puerto Rico because otherwise I would miss the flight.

✅ Trip Verified | I cannot give a low enough review to this company. They made us stand in line for almost an hour to check our bags, then we were told our flight was overbooked and we could not board. It felt like falling victim to an elaborate scam. The price for the flight was not even cheaper than delta, and the flight was delayed twice anyway. Ironically, I was sent an email about the flight delay, but the service desk employee said he had no knowledge of a delay. Also, when I contacted “customer service” about the incident, they said they had no record of the flight being overbooked. Incredible how nothing is consistent in their operations. They just walk away with your money without letting you board their plane, even though you were at the airport an hour and a half before departure.

✅ Trip Verified | Bad experience. Bad customer service. Our gate got changed from Gate 10 to gate 9 without any announcements made. We haven’t heard them call or notify us. They didn’t even call our name. When we checked our bags, they didn’t even notify us with the changes made. There was no notifications in the app either or no email received.

✅ Trip Verified | We had no issues with this airline light wise, however we came back to Houston at 10:13 pm and had to sit on the aircraft for 45-55 minutes due to a plane ahead of ours getting delayed. Instead of the company moving us to another gate we sat there until the other plane moved. This was very inconvenient for everyone. Another thing you have to pay for every bag that you bring, including snacks/water while being on the plane. Your better off paying more for another airline and being comfortable then waiting last minute to be told you have to pay for xyz.

✅ Trip Verified | The staff at Islip are truly the worst I have encountered flying. I get the policies, and the need for take off times to be completed however, I flew with a backpack which everyone in front of me was able to fly with yet I get pulled out of line to pay the fee. I took my laptop out and rearranged until the bag fit and they said no it didn’t fit when you had the laptop so we can’t have you go. I understand if I came on with a huge carry on and didn’t pay, we are talking a backpack people that I kept by my feet. I tried to purchase the bag online for a $30 less fee but was yelled at and berated by the airport attendants.

Had a return flight home, an hour before our flight and arriving at airport, the flight was canceled due to an operational problem. This caused a lot of issues. Although there credited us for another flight home, our only option was to pick from one that was two days later. This caused me to have to return and rental car, and get a taxi back to our home that was an hour from the airport. Also we had to stay an extra two days. Frontier Airlines is always inconsistent. As good as the price might be, they charge you for everything. Now the carry on bags are getting smaller and smaller. This airline has done stuff like this to us in the past. I am done using this airline. You never know what your going to get. I can't risk the last minute cancellations. I get it if the weather is bad, etc. I gave them a chance, and they could of had our continuing business, we fly once a month with our staff. Not so much anymore.

✅ Trip Verified | Absolutely the worst experience I ever I had flying anywhere. I book them because of last minute flight to see my mom in the hospital. I wasn't going for long so I figure cheapest price is fine even though they charge a lot for carry on. I figured I don't need carry one so I book it with them since their price is the cheapest by far. Book the flight at 11:40pm, got there on time, check in on time, the e check-in gave me gate D16 even to the almost last minute. At 11:40 still no one line up and I got a little concerned, I check the gate TV screen and it didn't show the flight. I went to check at the bulletin board and the flight gate has changed and left already. Ok, maybe it was my fault didn't hear the gate change, maybe they announce in the wrong section. I am leaning toward announcing in the wrong section because I didn't hear they call my name, Their system never update the flight gate on my phone. I didn't hear anything about my destination. No text, no phone called when I already check in and they have my number. So I asked what now, they told me to go to gate D17 to rebook the flight. The lady that was there said, she was leaving at 12 and I look at my watch, it is 5 minutes after 12, so she left without helping me and told me to go back to ticket check in. After bouncing from one person to the next asking for direction, a whole tour of the airport . They gave me bad direction for something as simple as return back to ticket check in. I rebook another longer flight paid for it but their own employee didn't print my boarding pass and check me in. I didn't realize how big a problem that is until I tried to board the plane. The lady at the gate told me to wait since I didn't have boarding pass, after she let everyone else one she said go to gate D17 rebook the flight. Funny thing is no one was there to help, I had to go back to ticket check in again. I ask to talk to one of their manager after explaining to one of the concierge what happened. The concierge said that the reason that they didn't let me on the flight is because they overbook it, great news! Their manager explain that the person that swipe my credit card should have printed me a boarding pass. Despite admitting that it was their own fault, they won't refund and only offer another flight which I would have to wait a whole day or book another flight and paid them again. In order to use what I have paid, I would have to stay in the airport for more than 30 hours, with total flight and wait time in the airport almost 48 hours and return just in a matter of 3 or 4 hours.

Not Verified | MCO had longer than expected and inaccurate wait time description on boards. Lines wrapped well beyond and down long hall of MCO of restaurants before security check point. Started security wait line at 5am for a flight leaving at 6:38 am . Was pushed around different lines of security and still had yet to put my bags through the conveyer belt for inspection as my gate time closed at 6:08. Made it to my gate 6:10 door closed plane still attached to the jet way an NO customer service at the front desk. The plane was delayed to leave at 7:10 for aircraft maintenance. I watched from the window as my plane sit there. Unable to use the support system or get a hold of any representative through their new automated chat system. I had to buy a new flight with another airline to fly home. One way ticket costing 330 dollars. I flew American home and was able to buy a ticket at their service counter. We boarded and were up in the air in less than 15 minutes after final boarding. Frontier is garbage, they are rude, Nickle and dime for everything seats and bags that are even semi larger than a kids backpack. Their hands off customer support is frustrating and stressful.