Frontier Airlines

Not Verified | I will never fly with this airline again. First off it cost us $280 to check 3 “carry on” bags. And that was only one way. Second, you can’t even provide free water to your passengers??They lost my sons car seat on our flight to Atlanta from Orlando ($250 car seat). We wandered back and forth between carousels for over an hour looking for his carseat. We had no choice but to drive 3.5 hours home at 1:30am with him strapped in on the seat with the regular seat belt. The guy working the frontier office at the airport told me to write down some information on a piece of paper, I didn’t even get any kind of confirmation number or anything from him. I got an email from the airline a couple days later with a number to call about our missing item. I called every day for a week, multiple times a day and left messages every day, even sent them two emails. I never heard from them still and that’s been a month ago. Worst airline I have ever flown with. Their fees are ridiculous.

✅ Trip Verified | My flight was canceled and I had paid for a checked bag. We were told we needed to see an Agent to ensure our bag would transferred to the new flight without additional fees. When I went to the Frontier ticket counter at Columbus the General Mgr told me I had to pay for my bag (AGAIN) and was very rude about the process. He charged me $79, I asked if he could charge me the same amount I originally paid ($58) and he said absolutely NOT! Because it doesn’t show in his computer system that I had paid for a checked bag. He even refused to look a my phone or at my Frontier account. I can’t believe a Manager would conduct themselves in such a manner! Never again!

✅ Trip Verified | This is my third flight on frontier. I have never had an issue on any other airline before. Every one of my Frontier flights have had issues. I have had my flight listed as on time and then cancelled while waiting to board. And now 5 minutes before boarding they delay the flight over two hours. This will be my last flight with them as you cannot contact customer support for anything. Even their chat fails. They even said the flight is delayed due to weather in Nashville which has little to no wind and no chance of rain for the entire day. They seem to have forgotten people have weather apps. Worst airline ever.

✅ Trip Verified | This is the first and last time I will fly Frontier! Not only was the cost of luggage ridiculous (3 bags were $263!) but the flight attendants were rude, had little knowledge of anything and seemed to goof around with each other the whole time we waited. Our flight was delayed 3+ hours and all they could tell us was “we’re waiting for maintenance and have no idea when we’ll be ready to board”. I have a 1 year old and 3 year old and this was an absolute nightmare.

✅ Trip Verified | My round trip flight was double the cost because of their carry on policy. The measurements for the personal item in the email are not the same at the cubbies they use at the airport to measure the size of a “personal item.” Today my flight was delayed, and rather than say what was happening over the intercom or say the information to the crowd, the attendants chose to tell one person at the front of the loading line and have them pass the word down. This took a very long time to get the information relayed. There was no update emailed until fifteen minutes after everyone had sat back down.

Not Verified | Terrible experience. While boarding the plane the attendants were standing in the aisle hollering at everyone confusing everybody and making it take longer to board the plane because they are standing directly in everyone’s way. Then once we boarded they overbooked the flight and it took them like an hour to figure out if we could fit everyone, then because they took so long we got delayed 3 hours because of a storm (which would have been avoided if we could have left on time). Once on the plane the 2 flight attendants gossiped back and forth the entire flight about other co workers and how much they didn’t like certain people. They spent so much time talking during the whole flight, nobody at the front of the plane could get any sleep if you didn’t have headphones. These were the most unprofessional flight attendants I’ve ever had. While stuck at the airport for weather we were ready to leave finally after waiting hours and the flight attendants realize that the plane is completely out of bottled water (they haven’t handed out a single water to anyone on this plane, I would know because I’m in the first row). Then attempting to get home from Orlando, I get to the airport to find out that my flight has randomly been cancelled. Do not recommend flying Frontier. This is the first and last time I’ll be flying with them as I’ve never had an experience this poor.

✅ Trip Verified | We flew with Volaris to start our trip back home. Even though they are owned by Frontier it was a way better Experience once we got to DEN we had to switchover to Frontier we had a six hour lay over at DEN we were at our initial gate which was already a far walk since we did have a six hour wait it was fine, However the flight before us got delayed, which made them move our gate right before initial boarding chose a further walk may not seem like a big deal but since we were traveling for a long time that day, it was just a little frustrating, had no issues with Volaris with my personal bag like mind you they’re owned by the same company Frontier however made me pay $99 for a bag that fit perfectly under my seat and this is my biggest issue with them they have us measure our bags as we’re walking in to give our tickets to get on the plane which also holds up a line because if it doesn’t fit, then you need to step aside I feel as they’re measuring system isn’t accurate flying with Frontier has been one of the worst experiences by far

✅ Trip Verified | Awful airline, recommend saving your money, time, and stress and going on a different airline like Southwest. The amount of stress and lack of compassion with every one from their team locked in that I would never fly this horrible airline ever again. Not only do they charge you for everything, they try to finesse everything out of you by arguing and purposely creating confusion. I would not wish this airline on my worse enemy. Spend a couple dollars more and pick a different airline.

✅ Trip Verified | Literally the worst flight experience of my life. Staff had no idea what was going on, it felt like it was everyone’s first day working there. Extremely rude, probably because they were stressed because they didn’t know what was going on. Honestly, just a true mess. It was to the point where I wasn’t very comfortable flying with them.

Not Verified | Two hour flight and we were held up for wind shear for about about hour. Once cleared we had to return to the terminal to fuel. How can an hour delay force you to return to the terminal for fuel. Poor planning. Mark Wahlberg said it best "running out of fuel as the wheels touch down is using hope as a tactic. Hope ain't a tactic Frontier!