Frontier Airlines

Not Verified | Unbelievable! I understand that they are less expensive than other airlines, but they should still have a little bit of pride in their company. I flew home yesterday from Phoenix. Both of my flights were horrible. I purchased a ticket for my grandson with his caraway. I entered his age (1) and that I had a car seat. They assigned the seat both times in the middle seat. Per their policy, car seats have to be in the windows seat. Both times I had to ask someone to switch their seat so he could sit at the window. The attendants both times could care less! There were several other crazy incidents that I can’t fit in this box. Do better!

✅ Trip Verified | The worst airline ever. I am a frequent traveler, I had this flight because of my last minute travel plan and the flight cost was cheap too. But speaking honestly about the service this airline is unreliable, irresponsible and the employees are rude, unprofessional. I am writing this review after my second worst experience with Frontier airlines (twice in a same month). Friends never suggested me this airline, now I understand the reason. Book this flight only if you are not in rush or have nothing planned for next 32 hours. My flight was delayed three times on march 16 2023. And twice on return flight of march 18 2023. Now today again april 7, 2023 my flight is delayed then canceled. I had connecting flights which is obviously not possible at this point. This is so much frustrating and irresponsible behavior at airport I have ever seen from the frontier airlines and their employee at gates

✅ Trip Verified | First of all, I understood the bag policy and I adhered to it. So when I get to Rochester and they Weigh it and move me along. I expect to have the same experience on the way back to Rochester. What I do not understand is how I had to pay for a bag that I did not add a single thing to, that somehow grew 10lbs larger. I do not understand also why the people working the counter have to be so impersonable and uncaring and stare at me like I grew twelve heads. I will never use this airline again. So I sure hope keeping my $50 was worth it when I fly a lot and could have used you guys again. I’d rather take a propeller plane. Do better.

✅ Trip Verified | ATA Rated flight case of 18x12x5 didn't fit their 18x14x9 box. When asking about the ridiculous slot size, I was told to fork over $99 or miss my flight. When I asked for a manager, I was told "Sir, pay me or don't fly". Was told to not photograph the ill-fitting box (which I did).No free water services for a 2.5+ hour flight. I was told the flight was not full and we could relocate ... when we got up to grab an unclaimed seat, I was told it would cost an additional $50 to do so. Never again.

✅ Trip Verified | Flights are cheap and seats are very uncomfortable. Charged me $100 for a carry on the fit in the measurement tool. This company is scamming people. Absolutely 0 customer service!

Not Verified | I have flown a lot throughout my life, domestic and international, and this is the worst experience I’ve had thus far. I began my journey in SFO with a connecting flight to Denver with my final destination in DCA. SFO to Denver was fairly smooth. However, the last half of my journey was pure mayhem. They had delayed my flight 1.5 hours hours before even arriving in Denver, and then 30 minutes before its new departure, they cancelled the flight. Everyone scrambled to the front desk to receive new flights/be refunded. I then proceeded to wait 4 more hours for the next, which they also delayed! Finally we take off, after 8 hours of being in the Denver airport. Then the pilot struggles to land our plane to due winds. We circled for almost 45 minutes, before we finally landed. It took me almost 20 hours to arrive from the west coast to the east coast. Absolutely absurd. Also this airline nickel and dimes you for everything. Nothing is complementary, poor customer service and unreliable. I paid additional money to fly a different airline home and ate my original ticket because this experience was so bad! Invest in a better airline!

✅ Trip Verified | Flight from Nashville to Philadelphia on 03/31 was delayed 90 minutes. That was annoying, but the flight was fine. Flight from Philadelphia to Nashville on 04/02 was on time, but ended up being one of the worst flights I've ever been on. During boarding, I commented to my husband that the entire flight crew seemed under the age of 35. They joked during announcements, which is pretty standard for budget flights these days. Overall flight wasn't bad. Some turbulence, but we made good time and arrived in Nashville early. But then we tried to land, and that's where things got bad...really bad. The pilot had to abort mid landing and go around the airport. It was abrupt and unnerving. It's a rare occurrence (estimated 1-3 in 1,000 landings), but it happens. We circled for several minutes before the pilot came on and confirmed that he had to abort (didn't explain why), and said essentially we were going to circle and land. 10-15 minutes later he tried again. On his second attempt he aborted again. After the 2nd abort, the pilot did explain that on the first approach the tower asked him to pull up because another plane was in the way, and on the second approach he didn't have enough speed to manage the wind. He encouraged us to turn on our air and that he had lowered the temperature in the cabin. Why? You may ask. Because it turns out that two aborted landings with tight pull ups and hard banks will make people sick. A lot of people. They told us to use the bags in the seat pockets. But there weren't any. Like none on the entire plane. At one point while we were circling, a man got up to ask for a bag and the flight attendant started yelling at him to sit down. He explained he needed a bag, and she just kept yelling at him. Others were shouting for bags, and no one had any. Someone several rows away managed to find a paper bag for the woman next to us, and she started puking. We were begging the flight attendants for help, and their response was that people should just pass around bags if they have any. The entire cabin is yelling back that there are no bags. Someone asked her what she wanted us to do if we needed to throw up. Do we throw up in the aisles? She got on the microphone and said she didn't feel safe getting up to find bags, so we just needed to "do what you need to do." At that point it got pretty quiet except for the sound of people puking. It was probably another 15 minutes for the second go around. On the third landing, we made it. The plane was dead quiet. Another flight attendant tried to break the ice by making a joke that the final attempt was "smooth like butter". It was not appreciated. Someone went off on him that "he needed to know when it was a time to joke and a time to pray, and this was NOT a time to joke." As we were trying to leave, the poor woman next to us, who had been puking into a *paper* bag for 15 minutes, stood up, and the bottom of her bag gave way. She, and the seat, and the floor were now covered in puke. We finally managed to get out and were met with a crowd of people who were already lined up to get on the plane we just got off. I hope they were delayed for cleaning. The lack of experienced flight crew turned a rough situation into a horrific situation. The pilot's inexperience likely contributed to the two aborted landings. Cleaning crew had not prepared the plane appropriately. And the attendants did not know how to diffuse a bad situation and made it much worse.

✅ Trip Verified | After purchasing a ticket months in advance we were told after checking in and arriving at the gate that the flight was overbooked and we probably won’t have seats. After waiting until everyone was boarded we were finally given seats. Our connection in Denver was awful. A staff member was on a power trip and said that all of my party of 3’s back packs that we brought with us from Seattle and fit under the seats were too big and not allowed so we had to pay $99 per bag to take them onto the plane! We ended up paying $118 to check 2 bags initially then $297 to bring back packs onto the plane. So you may think you have a deal with Frontier but they will nickel and dime you for everything. It cost me $415 to get our luggage to our destination! That’s almost as much as the initial ticket. Customer service is shocking. They even charge you $3.50 for a bottle of water! I will never use Frontier Ever again and I advise anyone considering it to think twice. Pay the difference to fly an airline like Alaska where they appreciate their customers and don’t charge you for everything. It will save you money in the end!

✅ Trip Verified | First and last time on Frontier. Worst airline and rude customer service. They nickel and dime you to death. Nothing is included. Unlike any other airline that allows a carry-on, here you pay (a lot) for even a carry-on. And bring your own drinks and snacks too - you can get a cup of water. I would rather pay a little more and not be nickel and dimed to death. It isn’t any cheaper than any other airline once you pay for all the extras that are not extra anywhere else. And rude. Do not ask anyone at a counter a question or you will get rude snarky comments (such as - I just answered that for the guy in front of you! Sorry I didn’t hear what you told him, you don’t have to talk to me like I’m dirt on your shoe). And make sure you know how to check in and tag your own bag at the kiosk because any help at check-in is another $10 - I didn’t need it but seriously people? Do yourself a favor and fly another airline. Any other airline.

✅ Trip Verified | The worst airline. I did my due diligence in measuring my bag and then they proceeded to charging me 100 dollars for it on an empty flight. We have had bad experiences every time we get on one of their planes. Not worth it!