Frontier Airlines

Not Verified | Frontier Airlines is without a doubt, the worst airline I've ever flown on. Don't be fooled by the cheaper prices you find online in your searches, they will KILL you with additional fees. They are full of sneaky tricks to get you to pay more money when you arrive at the airport. Additional Fees: Need help checking in at the front counter? $25 per person in your group for that service. Need to check a bag? It better be under 40 lbs (most other airlines are 50 lbs so they trick you there) or you'll get charged an overweight fee, in addition to the checked bag fee. I had a suitcase that was 39.6 lbs, and another suitcase that was 46 lbs and my total luggage cost was $230! Got a carry on? Plan on a fee! Personal Item like a backpack or purse? It better fit in their little box before you step on the plane! Doesn't fit? Expect a hefty fee at the gate. They must have charged over 50 people on my flight for their small backpacks that didn't fit in their little box. As a result, we were an hour late taking off and everyone was furious on our flight. The Frontier flight attendants were furious at the delay by their own gate check agents. Want to sit together with your family? Better pay extra for your seats or you'll be spread around the plane. Seriously, you have to pay for even the backrow middle seats if you want to sit next to your party. Extra fees! If you think your flight will take off on time, you're dreaming! Frontier flights are delayed more than any other airline. I'm willing to bet that has something to do with all the time at the gate dealing with oversized bags and angry people. No TV's, no wifi, no snacks, no drinks, no nothing. Hard and uncomfortable seats as well. Do not fly Frontier Airlines for any reason. Most unreliable, sneaky, evil airline on the planet. It's shocking to me that they are still in business!

✅ Trip Verified | Charged my family $99 per personal item when the measurements were exactly what was specified on their website. Then when I contact Frontier customer care they tell me it’s the airport that designates the measurements. The gate women were very rude about any personal items and acted as if they received commission forcing people to pay that ridiculous fee. I will never fly frontier again and would recommend any person to stay clear of this airline. Lastly, the seats were pretty much like lawn chairs crammed into the plane.

Not Verified | For the last past 2 years I’ve paid for their membership. This year they charged me twice and won’t return the money acting like they didn’t. It’s so frustrating not being able to talk to someone on the phone. They take forever to respond your message like you don’t have anything better to do. The employees at the airport are so rude it’s unbelievable. It’s not worth saving the money. You’ll always end up with a headache trying to deal with them

✅ Trip Verified | I purchased myself a summer gowild pass for $399. As well as each one of my adult kids and my grandchildren. They do not tell you that it’s only 1 adult per child. 2 of my adult kids have 3 kids of their own and they’re not able to book their whole family unless another adult flies with them. Will not refund my money either. Save your money and fly a different airline. I’ll never do this again.

✅ Trip Verified | I would never recommend this airline to anyone. They employees were really rude, they were to help! This airline seems like it’s cheap but in reality it charges you for every single thing it ends up being more expensive then if you were to go with a better airline. You will most likely spend less on a higher end airline also with better customer service as well. We chose are seats together and once we got to the gate they stayed that they moved us to sit on different seats from one another, they even charged us to sit closer together and yet we didn’t even sit never to each other.

Not Verified | They cancelled our flight without telling us anything when we had air BnB and everything booked. The people checking us in didn’t want to help with anything and they were trying to ignore us so we could leave. Unacceptable.

✅ Trip Verified | It’s a pretty well known fact that Frontier has the most horrible customer service. Only a good airline to fly if you’re carrying nothing on you. They will make a deal out of every item you are carrying and try to make you pay for bring it on the flight.

✅ Trip Verified | This airline is terrible. I tried to give them a chance but each time I do my flights are delayed or cancelled. It’s not worth trying to save the money. Book with a better airline! I know I will going forward.

Not Verified | I will never fly with this airline again. First off it cost us $280 to check 3 “carry on” bags. And that was only one way. Second, you can’t even provide free water to your passengers??They lost my sons car seat on our flight to Atlanta from Orlando ($250 car seat). We wandered back and forth between carousels for over an hour looking for his carseat. We had no choice but to drive 3.5 hours home at 1:30am with him strapped in on the seat with the regular seat belt. The guy working the frontier office at the airport told me to write down some information on a piece of paper, I didn’t even get any kind of confirmation number or anything from him. I got an email from the airline a couple days later with a number to call about our missing item. I called every day for a week, multiple times a day and left messages every day, even sent them two emails. I never heard from them still and that’s been a month ago. Worst airline I have ever flown with. Their fees are ridiculous.

✅ Trip Verified | My flight was canceled and I had paid for a checked bag. We were told we needed to see an Agent to ensure our bag would transferred to the new flight without additional fees. When I went to the Frontier ticket counter at Columbus the General Mgr told me I had to pay for my bag (AGAIN) and was very rude about the process. He charged me $79, I asked if he could charge me the same amount I originally paid ($58) and he said absolutely NOT! Because it doesn’t show in his computer system that I had paid for a checked bag. He even refused to look a my phone or at my Frontier account. I can’t believe a Manager would conduct themselves in such a manner! Never again!