Frontier Airlines

✅ Trip Verified | Worst airline experience ever. First, the flight was delayed by 4 hours. Instead of quickly getting the passengers in the aircraft, this extremely rude lady took her own sweet time to check if the bags fit the standard size. My bag fit but she sent me to the counter and charged me an extra $100. Everyone was very visibly angry at the lady for holding up the line and the whole Frontier service. Never flying Frontier again!

✅ Trip Verified | On board was okay, but the counter experience was by far the worst customer service I have ever experienced. I checked in online and was still charged a $25 fee. Then because I was a pound over I was charged $50 and was told If I opened my bag I would have to go to the back of a line that I had already stood almost 2 hours in. So I had no choice but to pay the fee or miss my flight. (I had already paid $57 for my checked bag). I think Frontier needs to keep a closer eye on customer service. I will never fly Frontier again, and would strongly advise the person reading not to either. It's not worth the savings they claim to give.

Not Verified | I can't actually review the airline because I was never actually able to fly with Frontier. Frontier was the return leg of a trip that never happened (I couldn't get to Phoenix to even try to make the flight). When I tried to cancel (maybe get credit for future travel?) they just hit me with $369 in cancellation fees on a total $303 booking!! Can't talk to a real person there - just the stupid chat bot (AI with no soul). I should have read their reviews, if I had I would NEVER have taken a chance with them. No wonder their stock price (ULCC) trends steadily down over 5 years. This company is a disaster.

✅ Trip Verified | Absolutely horrible company to fly for. Customer service at it's worse. Which to say is usually a chat bot no way to speak to a live person over the phone. You can only message them through chat. My flight was canceled twice in less then a month and they don't have another flight the same day so your choice is to fly a few days later which both times the next flight was booked from other cancellations or rent a car and you have to pay for it. If you cancel your flight 26 hours later outside of their 24 hour window you loose the ticket completely no refund and you can't get that ticket back even if that flight ends up getting canceled by them. DO NOT I REPEAT DO NOT PURCHASE the all you can fly pass. It's basically stand by even though an agent told me I could book in advance. You will be out the price of the pass and have to purchase your ticket anyways. Prices might appear to be cheap at first but not with all the add ons and expenses incurred from canceled flights and trying to get to your destination. Do not plan your vacation or trip if you're hoping to get there on time or at all.

Not Verified | They charge an extra 70 for carry on and checked bags! You have to pay 25 per person to check in at the service counter or navigate their archaic website and check in there for free. We did not have the extra $300+ and missed our flight that they had already rescheduled 2 times. Our return flight itinerary changed 3 times and what was already a long flight turned into 2 days and an overnight stay "at customers expense". We had to book through a whole new airline for the entire trip and we are down. $2000 because of it. Never book Frontier!

✅ Trip Verified | After delay of hour and half They boarded us, a full flight. After they dimmed the lights and flights attendants took their seats, they announced that we needed to get off the plane because they didn't have enough fuel with full capacity passengers. After another half hour waiting off the plane, they announced that if the don't get 60 volunteers, that they will start boarding and once they reach weight capacity, the remaining people get involuntarily bumped with no compensation but next flight out which was 24 hours away. Horrible situation in every way.

✅ Trip Verified | First time traveling with Frontier and it's was a nightmare, seven hours of delays and I missed the burial of my niece. What is the point paying for the amount? Worst services ever. And they moved the terminal around without notices what a horrible service. Don't travel with this airline.

✅ Trip Verified | Actually didn’t get to fly since fight was cancelled 20 minutes before boarding. Sent to customer service w no explanation and a 4 hour wait to talk to a representative. Over 1000 passengers for numerous cancelled flights and 3 agents. To get on next available flight we were being charged the additional cost. To change or told how to apply for a refund. Oh yeah, Return flights were subject to cancellation fees. No customer service reps to talk to anymore. Spent an hour online with a chat receptionist and resolved nothing, got a flight 2 days later but lost $500 for no show on hotel and car rental. Frontier cares nothing for their passengers.

✅ Trip Verified | The staff was badgering passengers standing in line about the size of their personal item (even though it was visibly apparent it was size appropriate). On board, three staff members openly mocked a passenger for asking to throwaway a gum wrapper. It was very inappropriate and unprofessional. I choose Frontier mostly due to price but these types of behaviors make people consider paying more just to get treated decently.

✅ Trip Verified | Literally the worst airline I’ve ever been on. Their planes are never on time and don’t tell you it’s delayed until two minutes before boarding. They act like they offer low prices but look for any way to charge you more money. A carry-on costs $100. And when you’re checking in, they have all these tricks to try and manipulate you into purchasing a carry on. There’s no entertainment or Wi-Fi or even a plug in adapter like most other airlines. Last time I ever book with them.