Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"Don't travel with this airline"

(United States)

Trip Verified | First time traveling with Frontier and it's was a nightmare, seven hours of delays and I missed the burial of my niece. What is the point paying for the amount? Worst services ever. And they moved the terminal around without notices what a horrible service. Don't travel with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Phoenix
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cares nothing for their passengers"

(United States)

Trip Verified | Actually didn’t get to fly since fight was cancelled 20 minutes before boarding. Sent to customer service w no explanation and a 4 hour wait to talk to a representative. Over 1000 passengers for numerous cancelled flights and 3 agents. To get on next available flight we were being charged the additional cost. To change or told how to apply for a refund. Oh yeah, Return flights were subject to cancellation fees. No customer service reps to talk to anymore. Spent an hour online with a chat receptionist and resolved nothing, got a flight 2 days later but lost $500 for no show on hotel and car rental. Frontier cares nothing for their passengers.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenver to Cincinnati
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"inappropriate and unprofessional"

(United States)

Trip Verified | The staff was badgering passengers standing in line about the size of their personal item (even though it was visibly apparent it was size appropriate). On board, three staff members openly mocked a passenger for asking to throwaway a gum wrapper. It was very inappropriate and unprofessional. I choose Frontier mostly due to price but these types of behaviors make people consider paying more just to get treated decently.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteOrlando to St. Louis
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Last time I ever book with them"

(United States)

Trip Verified | Literally the worst airline I’ve ever been on. Their planes are never on time and don’t tell you it’s delayed until two minutes before boarding. They act like they offer low prices but look for any way to charge you more money. A carry-on costs $100. And when you’re checking in, they have all these tricks to try and manipulate you into purchasing a carry on. There’s no entertainment or Wi-Fi or even a plug in adapter like most other airlines. Last time I ever book with them.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas to Denver
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"My flight was wonderful"

(United States)

Trip Verified | My flight was wonderful. Frontier was amazing from start to finish. Larrice and Lisa were incredible flight attendants that made sure we were taken care of from start to finish. Frontier is lucky to have such wonderful people working under their airline!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOrlando to Dallas
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"just got worse and worse"

(United States)

Trip Verified | My flight was on 4/17 from San Francisco International to Dallas TX at 10:30am. Let's start off with the horrendous cost to check a bag over 40lbs. It cost us $200 total for checked bags for our trip which was the amount we were trying to save on tickets. So, if you think it's cheaper it's not. The seats are incredibly uncomfortable, they do not recline even a slight bit, their seat trays are so small they should be nonexistent and there is no Wi-Fi. Once we got on the actual plane it just got worse and worse as the flight went on. The "lead" flight attendant greeted our plane with insults and barking orders for us to "hurry up get to your seats and get out of the way". She was extremely rude to the passenger sitting in the isle across from me about his carry on in the bin above him and told him to fix it in an extremely rude manner. Another attendant was walking down the aisle doing a head count and she proceeded on the intercom barking at us telling us, "do not talk to him, do not look at him, no he can't answer your question, no he can't get you snacks or drink so do not ask him". She said this repeatedly until he was done doing the head count. By the way they charge for snacks and drinks, even water. A small bottle of water on this flight was $4.50. By the time we got in the air she was wearing a blanket around her like a cape and kept taking peoples babies away from them like some sort of super nanny and would take them to the back of the plane to "play with them". No, this is not a joke.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Dallas
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"yelled at me and threatened me"

(United States)

Not Verified | I had a 3 hour layover in Denver and so went to a restaurant to work. I regularly checked the board. 45 minutes before the flight departure, the board indicated that my flight was likely to leave 15 minutes after its scheduled departure. As a result, I stared walking to the gate 45 minutes before the date it had stated on the board. However, when I looked at the board, the flight info had disappeared. I was staring to feel panicked because I didn’t understand how a late flight would suddenly disappear from the board, even before the flight’s scheduled time! I went to the gate and was told the flight left five minutes ago (15 minutes before the originally scheduled time). The person there said I would be put onto the next flight and go to the service desk. I went to the service desk, with another person who was in the same boat as me (who also saw the delay sign and no boarding announcement whatsoever). However, when asking for help, the three women working at the desk there were ruder to me than I have ever experienced in my life. I asked to please have a hotel and to get on the next flight but was told, no hotel, but you can pay around 500 for a flight the next day! They also said: we have no evidence on our screens that the flight was announced as being delayed. They also said there was an email to me stating they were boarding. These are clearly lies. The service desk people yelled at me and threatened me. It was very strange. My flights with this airline did not work out to be any cheaper than other flights, but have terrible service and provision across the board.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to San Francisco
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never fly with them again"

(United States)

Not Verified | Never fly Frontier - horrible ! Cancelled flight day, with no alternatives. Phone numbers to call and rebook did not work. Went to the airport to rearrange flight from there since we could not get ahold of anyone and the staff were not helpful and not able to accommodate. Overall the worst airline I have ever encountered and will never fly with them again.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteSan Francisco to Phoenix
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the worst flight experiences"

(United States)

Trip Verified | Possibly one of the worst flight experiences I've ever had. Frontier delayed our return flight initially for "wind issues" they said, but in reality they were just taking advantage of a 15 minute delay for a wind issue at the airport. I knew something was up when nothing was happening at our gate while I started seeing other planes from other airlines begin to taxi away from the airport towards the runway after 15-20 minutes. What we figured out was they were waiting on another flight to come in that was headed to our destination that was having problems and had been diverted to the Denver airport. In reality, they held us all back from our destination by 2 to 3 hours just so that they could save money and combine the passengers from two flights into one, and then had the audacity to be super strict with carry on and personal item size, with announcements that we wuld be charged for any bags that did not fit in their sizing apparatus at the gate. And that was after they had made us change gates. We should have been home shortly after midnight that night, but instead didn't arrive home at our gate until after 3am because of the departure delay. Frontier is awful in it's present budget airline mode. I flew them several times when they weren't in the budget category and their service was great and seating was fantastic compared to Southwest airlines economy seating, for example. There was more legroom and seats were generally more comfortable, but now it's 180 degrees the other way! Even my 5 ft tall wife just barely had enough leg room, but anybody much over that was pretty cramped. That was on our outgoing flight. On the flight back home we chose the extended seating, which I will give them definitely gives more leg room, but the seats are still hard as a rock. Generally airline seats have been comfortable in the past, but Frontier has definitely shifted towards the negative in a huge way in that realm! And none of the seats we had reclined at all. There might be a few select seats that do, but in general most do not from what I saw. If there was anything positive, the flight attendants were friendly, cheery, and fairly attentive, despite the late hour.
AircraftA320
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDenver to Nashville
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I’ll never fly Frontier again"

(United States)

Trip Verified | This was the worst airline we have ever traveled with. We missed our first flight cause we couldn’t find a single frontier person at the desk to help us and so they put us on a later flight and we finally made it to our vacation spot. On the way home our flight was completely packed and after they got us all on the plane and we had messaged our kids to see you soon, they announced they didn’t have a 1st officer and the flight was delayed and everyone needs to get off the plane. 30 minutes later they said our flight was cancelled and good luck getting home. They were rude and said they wouldn’t be able to fly us home for 2 more days. Didn’t offer us a hotel to stay in didn’t offer us anything. Just basically your stuck here good luck. I’ll never fly Frontier again and I’ll make sure every friend of mine knows the same. Trash isn’t the word good enough for this airline
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCharlotte to Orlando
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no