Frontier Airlines

Not Verified | I had a 3 hour layover in Denver and so went to a restaurant to work. I regularly checked the board. 45 minutes before the flight departure, the board indicated that my flight was likely to leave 15 minutes after its scheduled departure. As a result, I stared walking to the gate 45 minutes before the date it had stated on the board. However, when I looked at the board, the flight info had disappeared. I was staring to feel panicked because I didn’t understand how a late flight would suddenly disappear from the board, even before the flight’s scheduled time! I went to the gate and was told the flight left five minutes ago (15 minutes before the originally scheduled time). The person there said I would be put onto the next flight and go to the service desk. I went to the service desk, with another person who was in the same boat as me (who also saw the delay sign and no boarding announcement whatsoever). However, when asking for help, the three women working at the desk there were ruder to me than I have ever experienced in my life. I asked to please have a hotel and to get on the next flight but was told, no hotel, but you can pay around 500 for a flight the next day! They also said: we have no evidence on our screens that the flight was announced as being delayed. They also said there was an email to me stating they were boarding. These are clearly lies. The service desk people yelled at me and threatened me. It was very strange. My flights with this airline did not work out to be any cheaper than other flights, but have terrible service and provision across the board.

Not Verified | Never fly Frontier - horrible ! Cancelled flight day, with no alternatives. Phone numbers to call and rebook did not work. Went to the airport to rearrange flight from there since we could not get ahold of anyone and the staff were not helpful and not able to accommodate. Overall the worst airline I have ever encountered and will never fly with them again.

✅ Trip Verified | Possibly one of the worst flight experiences I've ever had. Frontier delayed our return flight initially for "wind issues" they said, but in reality they were just taking advantage of a 15 minute delay for a wind issue at the airport. I knew something was up when nothing was happening at our gate while I started seeing other planes from other airlines begin to taxi away from the airport towards the runway after 15-20 minutes. What we figured out was they were waiting on another flight to come in that was headed to our destination that was having problems and had been diverted to the Denver airport. In reality, they held us all back from our destination by 2 to 3 hours just so that they could save money and combine the passengers from two flights into one, and then had the audacity to be super strict with carry on and personal item size, with announcements that we wuld be charged for any bags that did not fit in their sizing apparatus at the gate. And that was after they had made us change gates. We should have been home shortly after midnight that night, but instead didn't arrive home at our gate until after 3am because of the departure delay. Frontier is awful in it's present budget airline mode. I flew them several times when they weren't in the budget category and their service was great and seating was fantastic compared to Southwest airlines economy seating, for example. There was more legroom and seats were generally more comfortable, but now it's 180 degrees the other way! Even my 5 ft tall wife just barely had enough leg room, but anybody much over that was pretty cramped. That was on our outgoing flight. On the flight back home we chose the extended seating, which I will give them definitely gives more leg room, but the seats are still hard as a rock. Generally airline seats have been comfortable in the past, but Frontier has definitely shifted towards the negative in a huge way in that realm! And none of the seats we had reclined at all. There might be a few select seats that do, but in general most do not from what I saw. If there was anything positive, the flight attendants were friendly, cheery, and fairly attentive, despite the late hour.

✅ Trip Verified | This was the worst airline we have ever traveled with. We missed our first flight cause we couldn’t find a single frontier person at the desk to help us and so they put us on a later flight and we finally made it to our vacation spot. On the way home our flight was completely packed and after they got us all on the plane and we had messaged our kids to see you soon, they announced they didn’t have a 1st officer and the flight was delayed and everyone needs to get off the plane. 30 minutes later they said our flight was cancelled and good luck getting home. They were rude and said they wouldn’t be able to fly us home for 2 more days. Didn’t offer us a hotel to stay in didn’t offer us anything. Just basically your stuck here good luck. I’ll never fly Frontier again and I’ll make sure every friend of mine knows the same. Trash isn’t the word good enough for this airline

✅ Trip Verified | Avoid Frontier and Fly Any Other Airline. Back in the day before it became the abomination it now is, I flew them out of Denver almost exclusively, but when they emerged from bankruptcy with new investors and owners, things have gone nowhere but south - and I don't mean Mexico. I tried making reservations for my Den-Sea flight with the over 50k miles I have in my account. Sure, the flight was 10k miles and small processing fee with taxes, but by the time I got to my various baggage and seat selection bundle options (carryon, checked bag, privilege for seat selection), my ticket cost exceeded the price of other airlines that provide one or two free bag checks. And what made matters even more infuriating, when I was about to pay for the ticket and baggage bundle ($92 each way), the site glitched and I had to start over again. When I got back to the bundle page about three minutes later, the bundle package had gone from $92 to $116 each way! There were tons of open seats ... literally maybe 10 seats were occupied, so I can only assume they were gouging me to make up for all the lost revenue in flying that near-empty plane. I tried reaching out to customer service, which since November 2022, you can only reach via a text chat, and that starts with an AI bot. Total When you finally do reach a person (still not sure if it was AI or not), they could not understand the problem and kept referring me to start over. Not surprisingly, I gave up at that point. what's the point of flying Frontier when they are so disingenuous and their customer service is such garbage.

Not Verified | Worst service ever! Rude and disrespectful and purposefully lied to move the line forward. Terrible! Will never fly Frontier again! Can't believe a company actually gets away with treating its customers this way.

Not Verified | Late flying out from PHX for no apparent reason. Took 30 minutes to get off at Denver. Then connecting flight was delayed 1.5 hours. No announcements no emails no updates. Never will fly with them again. Seats are cramped. Now I’m getting into DC at midnight with a 2 hour drive home. Terrible airline.

✅ Trip Verified | We have flight last night at 11:45am. The airline change the Gate and does not inform by Speakers. At the end we notice that flight was overbooked and because not information they left around 8 people from the flight. We were in the gate and they did not announce last call or any information. At the end I lost connection from Fort Lauderdale to Bogota and the ticket because of this. Frontier admit the mistake but says that could not pay for hotel or other connections of different airlines or send us in other airline. They just locate in another flight of Frontier next day. Ticket cost me around $500us with frontier and I had to pay additional $500 in other flight. This was not a low cost ticket and did not provide any support with other airlines. I will never used when I have connections with other airlines and will avoid it to used to earn a few dollars.

Not Verified | It is now 1.10 pm and I finally sat down in my seat. We are still boarding. This has been a poor show from the start. My precheck wasn't on my digital pass, no one stated I had to have a paper ticket to board. The major delay coupled with the extra cost of a carry on bag was ridiculous! This is my first and absolute last flight with Frontier. I'm late arriving to meet my husband on our honeymoon. 4 days together quickly turned to 3.

✅ Trip Verified | Arrived at the airport to check in but the kiosk would not let me. Had an email stating that my flight was crowded and I could swap it out or keep it. I decided to keep my flight but could not get a check-in ticket because they had already given my seats away. Then told me that I could reschedule but I would have to pay the $99. This was on a Friday and If I rescheduled I could not leave until Sunday. Not to mention you have to email them or talk to an automated service because they don't have a phone number that you can call. Now I have to buy another ticket out of pocket and hope that I'm refunded for the flight missed.