Frontier Airlines

Not Verified | It is the worst airline. Pathetic service, rude crew members. Both ways on my trip my flight was delayed. Being handicapped I'm asked to put my book bag underneath seats where I can't even stretch my feet if I have pain or cramps. I have boarded the flight with lots of room in the over head compartment, but I was told to do that so other paid luggage passengers can have the spot. Anyway I will not fly this airline for free. My tickets were not cheap nor I was looking for a cheaper airfare. But company and the amenities are definitely not worth price nor your time.

Not Verified | First and last time flying Frontier. Terrible customer service. The requirement to fit your carry-on bag in the size checker at the gate was ridiculous, and slowed down the line considerably. On top of that, the boarding pass scanner wasn’t working correctly, further delaying everyone’s boarding. The flight attendants were incredibly rude. Someone boarded our flight, dropped a bag, then de-boarded. Several passengers alerted the flight attendant staff but they didn’t care. One of them literally said “Unless you can identify the exact bag this person dropped off, there’s nothing we can do.” Zero concern. Very unfriendly the entire flight. They acted like the passengers were a nuisance to them, and our 4 flight attendants huddled in the front of the plane talking the entire 4 hour flight from Vegas to FLL. They didn’t offer water one time, but they definitely made sure that every small item be stowed in the overhead bins, even down to blankets, water bottles, etc. No common sense at all. I will avoid Frontier at all costs in the future.

✅ Trip Verified | Not only is Frontier the worst airline I have had the displeasure of interacting with, but it is arguably the worst business that I have ever dealt with. They issued me a refund for a flight and said I should receive payment within a few days. They then decided to not tell me that anything was wrong but just not pay the refund. They tried to get around it by putting a credit in my account but then did not actually say anything to me. I noticed this weeks later and after disputing and arguing they have repeatedly refused to issue the refund they promised, which we relied on and booked another flight and changed our plans, after admitting that they gave us the wrong information. Even if it was a mistake, a business cannot issue a refund and then weeks later decide they just don’t want to pay it. This is extremely unethical. They also were very rude, impossible to deal with or talk to, and made absolutely no sense. It isn’t that hard to just treat customers with respect and not scam them. Had they simply been understanding and owned up to their mistake, I would have been a repeat customer. But due to horrendous customer service, lying, and extremely unethical business practices, I will never be flying this airline again and will spread the word about how awful they are. I’ve never seen a business act like this in my entire life.

✅ Trip Verified | The worst airline ever. I started traveling with Frontier 4 days ago. One flight was overbooked, one was delayed due to maintenance and then left early before the updated time. Got rebooked and transferred to another layover port in Chicago. That flight for delayed for 12 hours. They said they would get us hotel rooms but did not fulfill the promise. Only thing they gave us is a voucher to get us into more frontier flights and just for the overbooked. For the massively delayed flights, all we got was a 10-15$ meal voucher. They failed 90% of their promises and were rude and customer service does not exist. They also charge $100 per personal item that does not fit into a tiny box. They will charge you $100 just for an overweight checked bag as well on top of the price you already paid online. They charge for sprites and canned soda on flights. Their employees seem like they are poorly trained and not ready to handle these situations. Overall, this airline will cost you more unless you don't have any addons and bring a small personal item and trust that their planes and times will be on time because if they're not, I hope you enjoy spending a night or two in the airport.

Not Verified | This airline is the biggest scam ever. Terrible customer service. Well actually no customer service. Flight was delayed and we were not informed by email nor text. It was not even on the app! The app stated it was on time. They charge for any little thing. You end up paying the same if not more as other airlines. There is also no customer service number. I will never fly Frontier again. First and last time I will make that mistake!

✅ Trip Verified | They are full of empty promises and lies. Long story short, they swapped out the plane for a smaller plane on the day of my flight, couldn’t fit everyone on the plane who was fully booked and paid and then refused to give the full voucher amount per DOT standards! Keep reading for more details: I received an email the day of my flight saying “FLIGHT ALERT Regrettably, unforeseen operational issues for your flight #102 with confirmation code XXXXX from RDU - Raleigh-Durham, NC to SJU - San Juan, Puerto Rico on March 31, 2023 required us to substitute a smaller capacity aircraft. If you have flexible travel plans and would be willing to switch to another Frontier Airlines flight, we will email you and each person on your reservation a $250 voucher*. Vouchers are only available if you rebook travel. If you would like to stay on this flight, no further action is needed.” I proceeded to check in to my flight, check my bag, and when it came to board the plane filled up and they closed the gate. About 10 people (myself included) were left in the gate area with the response “sorry, there’s no more room on this flight. You will get 4x the amount of the flight you paid as a voucher”. My bag was on that flight! Not only were the flight options to get to PR booked or having 25+ hour layovers getting me to my destination two days late. I decided to book another airline and not waste any more vacation time. Frontier only emailed two vouchers of $250 totaling $500, instead of the full & $1500 refund amount promised. I have tried for a month through claims, created an incident ticket, tried calling and emailing customer support, and re-visited the RDU airport twice in attempts to resolve the situation. I was told via claims that the flight was completed (sure my bag completed the flight but I didn’t!) and no reimbursement or credit would be made. I will never ever fly Frontier willingly again.

Not Verified | HORRIBLE experience! From the price (extra for carry-on, seats) to the flight. My granddaughter and I arrived 2 hrs. early. Flight was delayed (crew timeout), moved to a different gate, delayed, then finally cancelled. We were booked for a flight the following day (24 hrs. later). End of vacation, so no money and no place to go. Frontier offered no vouchers for food or room. I had paid for 2 carry-ons with my original ticket. When it was time to board (after yet another delay), the carry-ons did not show up (even though ticket agent "made a note"), and I was forced to pay $198 by rude, unprofessional gate agent. I was over $300 in the hole when all said and done (airport water is $8). Inept customer service was useless in refund the $198 extra and I only got results after emailing CS CEO directly. NEVER AGAIN FRONTIER!

Not Verified | We took a flight from MSP to SAN with a stop in DEN. The flight from MSP to DEN was late and we missed our DEN to SAN connection. Frontier had us wait in line for over one hour and then told us we were stuck in DEN for the next two days. We will never use Frontier again. The delay and missed flight were understandable. The horrible service through rebooking attempt (both in person and chat) is why I will never fly Frontier again and why I will tell everyone I know to never fly Frontier.

Not Verified | We bought Frontier because they had perfect non-stop flights to Vegas from BWI. Then after we purchased them, and made reservations for hotels and cars, Frontier changes our reservation from non-stop flights, to layovers. Then they changed it again for a third time a month before the trip. We paid for non-stop flights, and now the best flights Frontier has is 10 hrs and layovers. Not only that, the new flights they put us on, leave at awful times, like midnight and 7am in the morning. What a scam!

✅ Trip Verified | Hands down, absolute worst airline ever! We were skeptical to fly with them, but it was the only direct flight to Cancun. First, in STL all of their machines that print baggage tags were broken. So we had to stand in line 30 mins to get those and check our bags. We purchased our tickets 7 months in advance through Apple when booking our vacation. We purchased an early flight so we could get there and enjoy our day. But Frontier moved our flight several times in that seven months and then the flight also got delayed day of. When we arrived in Cancun the baggage claim was broken. Waited another 20-30 mins on bags. So by the time we got to our resort it was dinner time. Wasted first day of vacation because of Frontier. Then on the way home, our flight got delayed again. Our gate got moved 10 mins before boarding. You couldn’t understand any of the announcements. The staff was rude and not helpful. Then the thermostat broke on our flight and it was so cold it felt like you were standing outside on a winter day. Some people had on winter coats to keep warm. We were leaving Cancun where it was 90 degrees, so we didn’t have jackets. They said they don’t have blankets. On each flight, you don’t even get so much as a free cup of water. The seats are hard as a rock and there is zero leg room. I don’t care if I have 3 layovers on any other airline, I will absolutely not ever for any reason use Frontier again.