Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3602 reviews
2/10
3 star Skytrax Rating
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1/10

"customer service was useless"

(United States)

Not Verified | HORRIBLE experience! From the price (extra for carry-on, seats) to the flight. My granddaughter and I arrived 2 hrs. early. Flight was delayed (crew timeout), moved to a different gate, delayed, then finally cancelled. We were booked for a flight the following day (24 hrs. later). End of vacation, so no money and no place to go. Frontier offered no vouchers for food or room. I had paid for 2 carry-ons with my original ticket. When it was time to board (after yet another delay), the carry-ons did not show up (even though ticket agent "made a note"), and I was forced to pay $198 by rude, unprofessional gate agent. I was over $300 in the hole when all said and done (airport water is $8). Inept customer service was useless in refund the $198 extra and I only got results after emailing CS CEO directly. NEVER AGAIN FRONTIER!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDetroit to Tampa
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never fly Frontier again"

(United States)

Not Verified | We took a flight from MSP to SAN with a stop in DEN. The flight from MSP to DEN was late and we missed our DEN to SAN connection. Frontier had us wait in line for over one hour and then told us we were stuck in DEN for the next two days. We will never use Frontier again. The delay and missed flight were understandable. The horrible service through rebooking attempt (both in person and chat) is why I will never fly Frontier again and why I will tell everyone I know to never fly Frontier.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to San Diego via Denver
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"What a scam!"

(United States)

Not Verified | We bought Frontier because they had perfect non-stop flights to Vegas from BWI. Then after we purchased them, and made reservations for hotels and cars, Frontier changes our reservation from non-stop flights, to layovers. Then they changed it again for a third time a month before the trip. We paid for non-stop flights, and now the best flights Frontier has is 10 hrs and layovers. Not only that, the new flights they put us on, leave at awful times, like midnight and 7am in the morning. What a scam!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBaltimore to Las Vegas
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Hands down, absolute worst"

(United States)

Trip Verified | Hands down, absolute worst airline ever! We were skeptical to fly with them, but it was the only direct flight to Cancun. First, in STL all of their machines that print baggage tags were broken. So we had to stand in line 30 mins to get those and check our bags. We purchased our tickets 7 months in advance through Apple when booking our vacation. We purchased an early flight so we could get there and enjoy our day. But Frontier moved our flight several times in that seven months and then the flight also got delayed day of. When we arrived in Cancun the baggage claim was broken. Waited another 20-30 mins on bags. So by the time we got to our resort it was dinner time. Wasted first day of vacation because of Frontier. Then on the way home, our flight got delayed again. Our gate got moved 10 mins before boarding. You couldn’t understand any of the announcements. The staff was rude and not helpful. Then the thermostat broke on our flight and it was so cold it felt like you were standing outside on a winter day. Some people had on winter coats to keep warm. We were leaving Cancun where it was 90 degrees, so we didn’t have jackets. They said they don’t have blankets. On each flight, you don’t even get so much as a free cup of water. The seats are hard as a rock and there is zero leg room. I don’t care if I have 3 layovers on any other airline, I will absolutely not ever for any reason use Frontier again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSt Louis to Cancun
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will never fly with Frontier again"

(United States)

Trip Verified | Worst airline experience - they delayed our bag, said they don’t have enough staff to get the bags off the plane. Didn’t reimburse me for my delayed bag expenses because the claim was made at home not at the airport, I didn’t have Wi-Fi nor a representative to help me at the airport. The delayed bag caused me to change my flight, for which I was charged 300% of my original round trip cost. And when I asked for a refund or cancellation of the change (I wasn’t informed of the right amount I will be charged, the amount changed as soon as I hit pay now), they told me I will only get $70 back out of the $900 I spent. On my way back the flight was delayed by an hour because the plane needed maintenance. I will never fly with Frontier again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePhiladelphia, PA to Dallas, TX
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"worst airline I've been on"

(United States)

Not Verified | I am in the military and was expecting this vacation to be a nice and easy vacation. Nope not with Frontier. First of all, our flights changed 5 times within the span of 3 months of purchasing the tickets. Then when we get to checking our bags I show them I'm active military so I can get my baggage for free. They then proceed to question it and tried to charge me for the baggage. Then I show them that their app isn't working and the boarding passes aren't showing up. The agent sees that and says I'm going to have to charge you for printing the boarding pass even though we clearly showed on 2 separate phones that their app wasn't letting us open our boarding passes, and they still charged us $50 for the 2 passes. All they care about is getting their money. Never flying with them again. By far the worst airline I've been on, and I've been on a lot.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTampa to San Juan
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"this is unacceptable"

(United States)

Not Verified | Booked round-trip flight tickets for my clients from DFW to CUN. First they where non-stop flights then changed to 1 stop in Denver. Next issue was boarding. When my clients purchased their tickets they paid and picked their seats. Once they boarded. One of my clients was called to the front of the plane. Her partner stay seated. While he was seated a women with 2 kids approached him and told him that the Frontier staff told her that those were her seats. First this is unacceptable to not discuss with the passengers that have paid for their seats that they will be moving them first. The staff should have approached my clients and discussed this with them before agreeing and allowing another passenger to claim seating they did not pay for. As a travel agent I will not be booking any more clients of mine with Frontier.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas/Fort Worth to Cancun
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"cannot recommend to anyone"

(United States)

Not Verified | My recent flight from Orlando to Denver with Frontier Airlines was nothing short of a nightmare. The gate attendants caused a 30-minute delay by measuring every passenger's bag size to an absurd degree. Even the pilot had to come out to investigate the delay. It was an unnecessary inconvenience that left me frustrated and annoyed. To add insult to injury, I witnessed a family of four being denied boarding because they couldn't afford the exorbitant baggage fees demanded by the attendants. It was appalling to see that the attendants refused to let them wear a sweatshirt to make the bag fit, and it felt like a blatant money grab by the airline. The display of greed and insensitivity towards customers was truly disgusting. Despite complying with the personal item measurements as specified on the Frontier website, I was still charged extra for my bags. It felt like the airline was taking advantage of passengers who were headed home and in a rush. This experience left me with a bad taste in my mouth and a negative perception of Frontier Airlines. As a loyal customer for the past 15 years, I am deeply disappointed with this airline's behavior. I cannot recommend Frontier to anyone, and I will personally avoid flying with them in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Denver
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you get what you pay for"

(United Kingdom)

Trip Verified | Where the phrase “you get what you pay for” comes to life. Beyond the first 3 rows, the seats do not recline so kiss your comfort goodbye. Fine. Nothing is complimentary (snacks or drinks). Okay. Where you lost me is the absolutely outrageous baggage policy. If you are traveling with ANYTHING more than just the clothes on your back, you will pay for it. Fair, but $200 ($100 for each leg of my flight) to carry a bag on the plane. Ridiculous. Spend your money with literally any other airline where at least they’ll give you a cold drink after spending hundreds of dollars.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteRaleigh to Phoenix
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"the worst experience I’ve had with an airline"

(United States)

Trip Verified | Where do I begin...the worst experience I’ve had with an airline. Both flights I booked were changed to completely different times of what I purchased. Then on top of that both flights were delayed. The biggest upset I’ve had was with the baggage issue. The clarification on checking bags and the pricing is outrageous. You’re basically paying for a whole other ticket with this airline or even more. I arrived at the airport 3 hours early and was told to wait another hour to get my bags checked in and was told I had to pay 25$ if I was more than 2 hours early. I was over 2lbs on my bag and wanted to charge me an extra 100$. I understand now with the pricing, (you get what you pay for), this will be my first and last time flying with Frontier. The customer service on the other hand wasn’t bad, just busy and looked understaffed but sometimes you can plan for certain circumstances.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHouston to Atlanta
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no