Frontier Airlines

Not Verified | Horrible while going from Ontario to Atlanta. While going back from Atlanta to onario Canada, I was at airport for 4 hours, still don't know when I fly from Atlanta. At least ground staff in Atlanta ok. Do not even think of this airline

✅ Trip Verified | Flight was boarded and then there was some maintenance that needed to be completed which delayed the flight. Instead of leaving us on the plane, we disembarked. Then we were notified the work had been completed. Only to board the flight again and wait for 2 hours on the plane while they worked on paper work and tried to reroute the flight due to the arriving airport customs was going to be closed by the time we got there. Flight was then canceled after we has been sitting on the plane for over 3 hours. So then resulted in being suck in Punta Cana for the night. Customer service was contacted and all that was offered was a voucher that expired in 90 days! Worst airline and will never recommend or fly again!

✅ Trip Verified | Julius was such a caring and kind person. He truly cares about those they fly with the airline. Has solutions. To complex problems. He adds so much value to the company. He made the experience possible for me.

✅ Trip Verified | One of the worst airlines I have ever had the displeasure of flying on. Came to get on the plane, agent at the front desk had a snotty attitude, told me she wasn’t “willing to deal with me today” and held me up for another ten minutes with a hissy fit. Staff is completely unprofessional, behaves terribly and runs the airport worse than some ghettos I’ve been in. Avoid if you can, save more, buy a different tickets because the service is the worse I’ve ever seen in any industry.

✅ Trip Verified | I would not recommend flying with Frontier as of May 2023. I use their service for the lower cost flights but I ended up paying even more than Delta or Southwest with their up charge right at the gate. I was wearing my backpack for the flight and they said it wasn’t within the right parameters, and I ended up paying another $80. After doing the math, it would have been cheaper flying with Southwest, but I have less accommodations. I seriously advise not to fly with them if any other options are available. I promise if you do the math, it will cost you more compared to other flights.

✅ Trip Verified | We were seated at our gate in Orlando an hour prior to boarding, along with another woman, who was sitting in the very closest seat to both the boarding gate and the agent desk. There was not a single audible boarding announcement made by the representatives at the boarding desk or the gate. We were in a later boarding group, so waited our turn, and approached the gate as the last person in line was scanned through. The other woman also approached the gate as the last few people in line were scanned through, and had not been standing in the long line because she is pregnant. The gate was shut in our faces and we were not allowed to board the already-delayed flight, despite immediate requests made to the gate agents met with nothing but silence and then rude responses. Multiple passengers in the gate area attested to this mishandling by your gate agents, and the fact that protocol was not followed. We were forced to pay $99 per boarding pass for a later flight, as they did not allow us to board the flight we paid for, even though we were present at our boarding gate well before boarding even began. We were charged for 3 boarding passes, for myself, my husband, and the other woman who was denied boarding the plane. The woman was issued a boarding pass for a flight that had already taken off 12 hours prior, but did not realize this until she was denied entry the following day to the flight she was told she was being issued a boarding pass for, as she does not speak English, and did not expect to be issued a pass for a flight that had already taken off. There are absolutely no accessible channels for recourse, as they have eliminated the ability to call customer service or speak to a person over the phone. They instead route you to a “chat-bot” who MIGHT re-route you to an international chat center with absolutely no ability to actually assist, as they are not part of the company. Absolutely atrocious service by an absolutely disgraceful company.

Not Verified | Do not fly this airline. I purchased the bundle to include checked bags and carryon. When trying to use kiosk my to print luggage tag, the purchase was not found. Apparently you have to go into the app and add the bags during precheck. Why? They were already purchased. Anyways, waited in baggage check-in for an hour. When I got to the desk the agent told me about the app check-in. I asked if she could just print it there and she told me I would have to pay an additional $25 for her to print the ticket. So I asked her if I could go print the ticket and come right back, no I would have to get back in line. As it turned out my bundle actually did include "agent assist" and it took a supervisor to come over and inform the girl who had been rude up to that point. Nasty agents and nothing but a money grab airline. You think the tickets are cheap but the ala cart service turns the airline into a nightmare. Better to pay the extra 75$ on another airline and not be left in frustration.

✅ Trip Verified | Frontier Airlines: Flight 1015: I had one personal item with me which weighed 16.5 lbs (7.5 kg) containing only clothes. The person at the gate charged me for the bag because the strap of the bag came out of the personal item measuring box. When I tried to put the strap inside, he yelled at me and won't let me touch my own bag. I threw out an umbrella and a pair of heavy joggers and put the bag in the measuring box again. This time it completely fit and there was even space on both sides, but the guy said that it's the same bag and I have to pay USD100. That was outrageous considering he let other passengers pass who put two bags in one, in front of him, to avoid paying. I had to pay USD100 for a personal item which was supposed to be included with the fare I already paid.

✅ Trip Verified | Somehow my luggage was lost on the way home. Frontier hasn’t been much help as to answers on where or how this could have been lost. They are offering to pay us off 400$. Well the issue is we have things in that bag that can’t be replaced. This trip we got married. So my wedding dress, and all our wedding paperwork is in that bag. I’d like some answers how this even happened when we watched the lady helping us scan our bag and put it on the belt to be loaded on the plane. Not to mention we paid 150$ just to check a bag. 400$ is an absolute slap in the face to offer us as shut up money.

✅ Trip Verified | Terrible day on Frontier. Orlando special services desk forced me to fly on to PHL knowing I would miss my flight. With no help to get me to my destination. They are sending me to Vegas only to have to spend the night and hopefully get to my destination tomorrow. Vouchers for food is NOT enough to cover a meal in airports. We bought the Frontier go wild deal for the summer. Totally a hoax, Fly for free. Suppose to fly for free. My first summer flight costs more than $136.