Frontier Airlines

Not Verified | The cheapest flight because no one uses them. Won’t let you check in until 2 hr prior to the plane leaving. No one working at Frontier and between Spirit and Frontier they’re fighting for dead last! Do not buy tickets from them spend the extra money and get on your flight and have options for flights!

Not Verified | I booked a flight to leave at 5:30 am and 2 days later they changed my flight to 9:30 pm and when I called to change it back to 6 am they charged me $150 and tried to charge me for assigned seating again. I paid $75 for each checked suitcase, they told me in the beginning that my carry on was free, but when I got to the counter they charged me $65 for each of my carry on luggage and was told it was for round trip, so I paid it to late to turn back now. So we fly from Cleveland to Orlando get off the plane go to get our checked bags off the carousel bags come out covered in grease and the front pouch on one the zipper was broke and rip opened. So on the way home I had frontier tape my bag up and remember they told me I paid for round trip for my carry on we’ll make it to the gate and they charged me $99 for each one of my carry on bags. What a ripoff.

Not Verified | Frontier is by far the worst airline I've ever had the misfortune of flying on. Under no circumstances would I recommend this airline. So, Pre covid I flew, on them. Back then they had phone customer service which I’ve heard they have since cut. So, I called to resolve an issue, their phone prompt robot asked if I’d like to leave a customer review, and if I did, I’d be immediately transferred to an agent. So, I agreed, and then tried to resolve my issue. They did not resolve my issue. So I left a bad review in their system and called back, hoping to try again. This time, when the automated prompt asked me if I’d like to leave a review, I said no. And they put me on hold. So, I finally got to the agent, and I told them the above story, and there was an awkward silence. It got kind of heated, and as the call was wrapping up I said I’d be happy to leave a review now. And the agent cut the line. Jump to today, I’m searching for flights, and Frontier keeps coming up as the cheapest option. So, I’m thinking of biting the bullet as all other flights are about 2x -3x more expensive. I get to the check out, and they say I can save money if I sign up for their membership. Which is ~$60 a year with a ~$40 processing fee. I do not want to, but they make it so you are unable to finish the booking on their website without agreeing or logging in. This company is terrible, and on all 4 variables of the business equation they fail. Service: terrible Price: seemingly good and above average, but if you dig deeper, they nickel and dime you for everything..

✅ Trip Verified | Budget airlines are great if you don't need their expensive bags or frills. However, when they cancel your flight within hours for no reason with no options other than another carrier, it can cost you hundreds more to book with another airline. Customer service sucks! Just because by law they do not have to make it right a good company would do something for their customer!! Live and learn and buyer beware, because when it happens to you, you will understand! Their budget flight cost me an extra $500. Where's the deal now??

Not Verified | Do not fly Frontier Airlines. I have never in my life experienced such poor customer service (which can only be done through a chat service, WhatsApp, or email). I originally booked a round trip nonstop flight from LAS to IND. The departing flight from LAS got cancelled BY Frontier. The first representative on the chat service ran me through the ringer and I ended up with two flights departing from IND to LAS on two separate dates. He left the chat before I was able to get him to fix that. Upon speaking to another representative, I ended up with just a one way flight from LAS to IND. I drove all the way down to the airport in hopes of speaking to a representative (in person) who could resolve the issues that the chat service representatives had created. A customer service desk representative and the manager on shift both told me there was nothing they could do and directed me back to the chat service. The third representative on the chat service told me I would have to pay $131 for a returning flight (IND to LAS). So now I am out time and money and I don’t even know if I have a flight at all. What an absolute joke.

Not Verified | This was my first time flying Frontier. I started with a non stop flight to Punta Cana DR from Atlanta GA and return back from Punta Cana DR to Atlanta GA no stop. It changed from Atlanta to Chicago then to Punta Cana DR and return non stop back. Change again Punta Cana DR to Miami FL them to Atlanta GA. The change over to Punta Cana was not a problem, but flying back was. In Miami it was a 8 hour lay over that turned into 14 hours and 5 flight time changes. I tried to call Frontier and no telephone only email or chat. Which was useless. The Frontier counter workers at Miami were useless and no help. After traveling for 26 hours we finally made it back. I spent over 20 years in the military and have flown all over the world in the last 45 years of flying. The is the worst experience flying ever. I would not recommend this airlines to any one.

✅ Trip Verified | First and last time flying with frontier! This company makes you pay for everything. I flew American going to Vegas and flew back Frontier. American charged $30 per bag no complaints! Frontier charged $75 per bag I had 3, then 2 of my bags were 4 and 5lbs over they charged another $75 for both bags! Also they only seats they had left open we had to pay $42 a seat for 2 seats! Also if you don't check yourself in at the Kiosk they charge another $25 Then once on the plane they charge for a coke with ice! What a rip off this company should be ashamed and should not be able to call themselves a real airline.

✅ Trip Verified | Frontier sent us a message that our flight had been delayed by 1hour. This was sent hefore the 3hr arrival time requirement. We would not have missed our flight, we chose to wait to avoid some of the airport hassles and not spend an extra hour at the airport since our flight was now 4hours away. They cancelled the delay, forced us to get another set of tickets and cost me over $1,000 to get home. Because Frontier provided me with false information, I believe it was a tactical message sent to potentially make people miss the flight because of oversold flight. The streamline process in Cancun is worse than anywhere i have ever flown. When I got there to check in early they wouldn't let me, told me I had to wait an hour then we left and got that message. So I am not keen on ever repeating business. Frontier has forever lost my business. In the hundreds of flights I have taken, I have never had this happen until now. I was bombarded with rules and regulations and such restrictions I have no desire. We couldn't even bring our drinks and snacks on board we had to throw them out. Per policy you cant take snacks on board, you have to buy from the airline. Then there was no in flight entertainment on a 4.5hr flight. Constant advertising harassment about the frontier mastercard, and 3 trips down the isle selling snacks. It was a money grab and pure horror experience.

✅ Trip Verified | Worst airline experience I’ve ever had in my life. They constantly delay flights up to hours at a time causing passengers to miss their connecting flights. The gate was changed at the very last minute from one side of the airport to the complete opposite side of the airport. With the gate change, passengers were literally running and taking trains in order to get to their new gate only for the flight to be delayed for almost 3 hours. I will not be flying with Frontier ever again.

✅ Trip Verified | Terrible attitude at the checking area. 2 pounds over, they charged us $70. Why not have a scale for customer before they go in the line. Stay away, I will never fly with them again. I should have read the reviews