Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"I had to pay USD100 for a personal item"

(Canada)

Trip Verified | Frontier Airlines: Flight 1015: I had one personal item with me which weighed 16.5 lbs (7.5 kg) containing only clothes. The person at the gate charged me for the bag because the strap of the bag came out of the personal item measuring box. When I tried to put the strap inside, he yelled at me and won't let me touch my own bag. I threw out an umbrella and a pair of heavy joggers and put the bag in the measuring box again. This time it completely fit and there was even space on both sides, but the guy said that it's the same bag and I have to pay USD100. That was outrageous considering he let other passengers pass who put two bags in one, in front of him, to avoid paying. I had to pay USD100 for a personal item which was supposed to be included with the fare I already paid.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOrlando to Atlanta
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"offering to pay us off 400$"

(United States)

Trip Verified | Somehow my luggage was lost on the way home. Frontier hasn’t been much help as to answers on where or how this could have been lost. They are offering to pay us off 400$. Well the issue is we have things in that bag that can’t be replaced. This trip we got married. So my wedding dress, and all our wedding paperwork is in that bag. I’d like some answers how this even happened when we watched the lady helping us scan our bag and put it on the belt to be loaded on the plane. Not to mention we paid 150$ just to check a bag. 400$ is an absolute slap in the face to offer us as shut up money.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Las Vegas
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible day on Frontier"

(United States)

Trip Verified | Terrible day on Frontier. Orlando special services desk forced me to fly on to PHL knowing I would miss my flight. With no help to get me to my destination. They are sending me to Vegas only to have to spend the night and hopefully get to my destination tomorrow. Vouchers for food is NOT enough to cover a meal in airports. We bought the Frontier go wild deal for the summer. Totally a hoax, Fly for free. Suppose to fly for free. My first summer flight costs more than $136.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Nashville
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"beware of flying Frontier"

(United States)

Trip Verified | We arrived at SLC on time and parked at the gate to deplane. Before deplaning the pilot came on to say we would not deplane as another Frontier flight was landing right behind us and would use the same gate to deplane. Our plane with us still aboard was moved to another site on the tarmac where we were allowed to sit to over an hour while the other plane deplaned passengers and then loaded passengers for the next flight—all while we waited, then moved to the same gate and were allowed to deplane. I complained and the response was a nonsense response as our delay was do to weather. It was a fine day in SLC. My advice, beware of flying Frontier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePhoenix to Salt Lake City
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no one works at customer service"

(United States)

Not Verified | Frontier is the worse airline please, do not ever book with them. First of all, no one works at customer service and the stupid chat robot makes no sense. Pay and fly with Delta, and the agents in Montego Bay are disrespectful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMontego Bay to Atlanta
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"No one working at Frontier"

(United States)

Not Verified | The cheapest flight because no one uses them. Won’t let you check in until 2 hr prior to the plane leaving. No one working at Frontier and between Spirit and Frontier they’re fighting for dead last! Do not buy tickets from them spend the extra money and get on your flight and have options for flights!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Denver
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"$65 for each of my carry on"

(United States)

Not Verified | I booked a flight to leave at 5:30 am and 2 days later they changed my flight to 9:30 pm and when I called to change it back to 6 am they charged me $150 and tried to charge me for assigned seating again. I paid $75 for each checked suitcase, they told me in the beginning that my carry on was free, but when I got to the counter they charged me $65 for each of my carry on luggage and was told it was for round trip, so I paid it to late to turn back now. So we fly from Cleveland to Orlando get off the plane go to get our checked bags off the carousel bags come out covered in grease and the front pouch on one the zipper was broke and rip opened. So on the way home I had frontier tape my bag up and remember they told me I paid for round trip for my carry on we’ll make it to the gate and they charged me $99 for each one of my carry on bags. What a ripoff.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCleveland to Orlando
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"by far the worst airline"

(United States)

Not Verified | Frontier is by far the worst airline I've ever had the misfortune of flying on. Under no circumstances would I recommend this airline. So, Pre covid I flew, on them. Back then they had phone customer service which I’ve heard they have since cut. So, I called to resolve an issue, their phone prompt robot asked if I’d like to leave a customer review, and if I did, I’d be immediately transferred to an agent. So, I agreed, and then tried to resolve my issue. They did not resolve my issue. So I left a bad review in their system and called back, hoping to try again. This time, when the automated prompt asked me if I’d like to leave a review, I said no. And they put me on hold. So, I finally got to the agent, and I told them the above story, and there was an awkward silence. It got kind of heated, and as the call was wrapping up I said I’d be happy to leave a review now. And the agent cut the line. Jump to today, I’m searching for flights, and Frontier keeps coming up as the cheapest option. So, I’m thinking of biting the bullet as all other flights are about 2x -3x more expensive. I get to the check out, and they say I can save money if I sign up for their membership. Which is ~$60 a year with a ~$40 processing fee. I do not want to, but they make it so you are unable to finish the booking on their website without agreeing or logging in. This company is terrible, and on all 4 variables of the business equation they fail. Service: terrible Price: seemingly good and above average, but if you dig deeper, they nickel and dime you for everything..
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Ontario
Date FlownApril 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Live and learn and buyer beware"

(United States)

Trip Verified | Budget airlines are great if you don't need their expensive bags or frills. However, when they cancel your flight within hours for no reason with no options other than another carrier, it can cost you hundreds more to book with another airline. Customer service sucks! Just because by law they do not have to make it right a good company would do something for their customer!! Live and learn and buyer beware, because when it happens to you, you will understand! Their budget flight cost me an extra $500. Where's the deal now??
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTampa to Cleveland
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"such poor customer service"

(United States)

Not Verified | Do not fly Frontier Airlines. I have never in my life experienced such poor customer service (which can only be done through a chat service, WhatsApp, or email). I originally booked a round trip nonstop flight from LAS to IND. The departing flight from LAS got cancelled BY Frontier. The first representative on the chat service ran me through the ringer and I ended up with two flights departing from IND to LAS on two separate dates. He left the chat before I was able to get him to fix that. Upon speaking to another representative, I ended up with just a one way flight from LAS to IND. I drove all the way down to the airport in hopes of speaking to a representative (in person) who could resolve the issues that the chat service representatives had created. A customer service desk representative and the manager on shift both told me there was nothing they could do and directed me back to the chat service. The third representative on the chat service told me I would have to pay $131 for a returning flight (IND to LAS). So now I am out time and money and I don’t even know if I have a flight at all. What an absolute joke.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Vegas to Indianapolis
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no