Frontier Airlines

✅ Trip Verified | We purchased a baggage carry on for my wife and I had a carry on, she boarded early and I had to board later. I had 2 water bottles purchased in the airport with me strapped to my bag and was flagged to check my bag size. The water bottle put me just over, and was demanded to pay for another bag before the doors shut! They would not let me put the bottles in my pocket or in her bag (already boarded). I was terribly disappointed! Abusive and unprofessional.

✅ Trip Verified | I will never use this airline ever again! We had a ticket for many months to return home to Cincinnati, OH to Orlando, FL. Our plane never changed for many months. Upon arrival, we board our plane on time. Minutes after boarding, an announcement is made that this plane is now going to Iceland and we are all to get off of the plane. How does this happen?! They then had us wait for another plane for over and hour. Once that second plane arrived, we boarded and sat waiting for departure for over an hour, only to be told the plane had mechanical issues and would not be able to fly and our flight was completely cancelled? Customer service gave us “vouchers” to get a new plane that didn’t even work! Then, they ignored my calls and messages after the fact! Our family had to pay over $100 for another day at a hotel as well as over $400 for the only flight available to Ohio. An absolute nightmare! You think you’re saving money but it’s actually a huge scam. You have to pay a lot more extra to bring a carry on bag. All snacks and drinks are charged to you. No entertainment or wifi. Horrible customer service. A company full of greed. We rode with Delta on the way home and it was wonderful.

Not Verified | Horrible customer service. Bought seats and we were placed in different seats. Also you can't bring little bag on plane free of charge. Never flying with them again!

✅ Trip Verified | It’s difficult I describe how bad this airline is. They charge for you to sit with your family. They failed to recognize my service animal. I have never met such rude people. From top to bottom they are vile. Never use them

✅ Trip Verified | We were charged $400.00 for small personal items that we always carry in any other airlines. I believe they are making commissions trying to charge you for your personal items. They charge you out for everything except for the air you breathe. They advertise cheap but ends up more expense and the bad experience you have on your vacation is terrible. Never fly this airline. Pay a little more at another airline save yourself a bad experience on your vacation. At the end of the day you will be saving not flying Frontier.

Not Verified | We arrived at charlotte and checked in at desk with our prepaid bag (which we weighed at home to be sure it was under 40lbs.) The agent was great, checked our bag and gave us our boarding passes. In Denver when returning to Charlotte, we were told if we didn't have digital pass we would have to go to special area for assistance. Upon arrival we were told $25 each to print boarding passes. No choice, we agreed and received passes. When We get home we not only have the $50 charge but also another charge for $75? Never mentioned to us at desk. My wife and I are in our mid 70's and don't do much with computers and did receive e-mail stating $25 each for bag ticket or seat somewhat confusing. We live in NC and have family in Denver area and hopefully plan many more trip for both sides of family in the future. No more trips on Frontier! I am very disappointed in these charges ($125) and requested refunded or at least the $75 which we were not told.

✅ Trip Verified | This airline is horrible. My flight was @ 5:36pm I was at the airport @ 3:36 pm for early check in and flight was delayed 2 times and we had to de- planed for the second time because sfo wouldn’t let them land, second reason they can’t find anyone to crew up the flight. Whatever reason that maybe, I waited 7 long hours in the Phoenix airport for nothing. I could not attend my son’s important graduations and my grandson‘s bday. I had to spend extra $ to Uber home. I wouldn’t recommend this airline at all.

Not Verified | First and last time with this airline. Had a 5.30pm flight schedule, got notice of delay until 7pm. Then got a notice it's only delayed until 5:45pm. Rush to airport. Delayed again until 6:20pm. Hang out at Gate. 6:20pm we barely start getting boarded. Sat on the tarmac until 7:45pm, and not a single word from the pilot or the stewardesses the entire time offering any explanation. Horrible experience and waste of my time. Just because they are affordable doesn't mean decent customer service should lack.

✅ Trip Verified | Frontier is hands down the worst airline I have almost flown. Upon getting to the airport our flight was delayed by 40 minutes, after 40 minutes it was an hour and then we finally boarded the plane. Upon boarding the plane we were held for another 2 hours and then told to get off and go sit back in the airport. After sitting in the airport for another 45 minutes they announced that the flight was not going to go out but we needed to return at 8:30am. I picked up my bag, went home to sleep for 2 hours, went back to the airport only to find out there was no 8:30am flight and that the only option was to rebook 2 days later. I understand planes have mechanical issues but the biggest issue is the terrible customer service. From the gate agents to every Frontier employee (except 1 nice flight attendant) it was as if they did not care about the customers at all. After coming back home (3 uber trips now) the only way to speak with anyone is by Chat. Since there was no way for me to make it to Atlanta where I was meeting my husband I asked that they helped to change his flight to come home today (we were both flying home Sunday together). The agent said that was impossible and his flight had nothing to do with my flight ... again horrendous customer service. In the end, they did refund my flight but we had to pay an additional $300+ to change his flight. I had always heard bad things about Frontier and now I know why. Beware if you are going to fly with them!

✅ Trip Verified | I have enjoyed flying your airline occasionally over the years. My most recent trip was in December; I had a pleasant flight from Chicago O'Hare to Las Vegas that departed at 12:42pm, with a late morning return flight three days later into Chicago Midway. You have even had nonstop flights sporadically from my home airport (ORD) to El Paso, which I enjoyed on July 18, 2019. Based on my pleasant experiences, I purchased the GoWild! pass in November 2022. I was eagerly looking forward to even lower-cost flights for a year beginning May 2. Then your airline seriously curtailed service out of O'Hare, leaving just a few daily flights to Atlanta and Orlando, cities I do not visit. Midway is available to me, though it is much more distant from my home in Hoffman Estates. Unfortunately, the flights west are often late at night, particularly MDW-DEN. Tomorrow (May 12) it departs at 9:19pm and on Saturday, May 13 the MDW-DEN departure is even later at 10:24pm. Neither arrival allows me to change planes to other western destinations, necessitating an inconvenient and expensive hotel layover in Denver. Based on the reduced service out of O'Hare that occurred since I bought my pass, and the current inability for me to conveniently reach El Paso to visit my family, I believe a refund of my GoWild pass is in order.