Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3601 reviews
2/10
3 star Skytrax Rating
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1/10

"Horrible experience"

(United States)

Not Verified | First and last time with this airline. Had a 5.30pm flight schedule, got notice of delay until 7pm. Then got a notice it's only delayed until 5:45pm. Rush to airport. Delayed again until 6:20pm. Hang out at Gate. 6:20pm we barely start getting boarded. Sat on the tarmac until 7:45pm, and not a single word from the pilot or the stewardesses the entire time offering any explanation. Horrible experience and waste of my time. Just because they are affordable doesn't mean decent customer service should lack.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLas Vegas to Orange County
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"horrendous customer service"

(United States)

Trip Verified | Frontier is hands down the worst airline I have almost flown. Upon getting to the airport our flight was delayed by 40 minutes, after 40 minutes it was an hour and then we finally boarded the plane. Upon boarding the plane we were held for another 2 hours and then told to get off and go sit back in the airport. After sitting in the airport for another 45 minutes they announced that the flight was not going to go out but we needed to return at 8:30am. I picked up my bag, went home to sleep for 2 hours, went back to the airport only to find out there was no 8:30am flight and that the only option was to rebook 2 days later. I understand planes have mechanical issues but the biggest issue is the terrible customer service. From the gate agents to every Frontier employee (except 1 nice flight attendant) it was as if they did not care about the customers at all. After coming back home (3 uber trips now) the only way to speak with anyone is by Chat. Since there was no way for me to make it to Atlanta where I was meeting my husband I asked that they helped to change his flight to come home today (we were both flying home Sunday together). The agent said that was impossible and his flight had nothing to do with my flight ... again horrendous customer service. In the end, they did refund my flight but we had to pay an additional $300+ to change his flight. I had always heard bad things about Frontier and now I know why. Beware if you are going to fly with them!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Diego to Atlanta
Date FlownMay 2023
Ground Service 12345
Value For Money 12345
no
4/10

"believe a refund is in order"

(United States)

Trip Verified | I have enjoyed flying your airline occasionally over the years. My most recent trip was in December; I had a pleasant flight from Chicago O'Hare to Las Vegas that departed at 12:42pm, with a late morning return flight three days later into Chicago Midway. You have even had nonstop flights sporadically from my home airport (ORD) to El Paso, which I enjoyed on July 18, 2019. Based on my pleasant experiences, I purchased the GoWild! pass in November 2022. I was eagerly looking forward to even lower-cost flights for a year beginning May 2. Then your airline seriously curtailed service out of O'Hare, leaving just a few daily flights to Atlanta and Orlando, cities I do not visit. Midway is available to me, though it is much more distant from my home in Hoffman Estates. Unfortunately, the flights west are often late at night, particularly MDW-DEN. Tomorrow (May 12) it departs at 9:19pm and on Saturday, May 13 the MDW-DEN departure is even later at 10:24pm. Neither arrival allows me to change planes to other western destinations, necessitating an inconvenient and expensive hotel layover in Denver. Based on the reduced service out of O'Hare that occurred since I bought my pass, and the current inability for me to conveniently reach El Paso to visit my family, I believe a refund of my GoWild pass is in order.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteChicago to Las Vegas
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"The worst customer service"

(United States)

Not Verified | The worst customer service I’ve ever seen from an airline. First time flying Frontier with my 3 small children and the airline had no worry or care for anything or anyone around them. Flight was at 6:05am got to the gate at 5:55am. They would not let us on our plane and made us go all the way to luggage check, book a new flight (9 hours from then, with now a layover), go thru TSA all over and had to sit in the airport for 9 hours with our kids, and an additional 3 hours at the next airport). I never write reviews but I swear this was the worst experience I’ve had in my life. Never had I missed a flight or been treated like this in an airport. You have to pay a ridiculous amount in luggage fees, seats to be by your family (kids) and for snacks or drinks on the flight with no Wi-Fi which I’ve never seen either. Thank you Frontier! Never again
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Orlando
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"book a reputable airline"

(United States)

Trip Verified | Frontier trapped me and 179 other passengers for 3 hours after landing like prisoners because one of their planes was broken down in our gate. This was after the first flight was delayed two hours. They’re response was a template email offering me a paid subscription service for flights and a push to apply for a annual fee credit card. Unbelievable. Pay the extra $20 and book a reputable airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCancun to Houston
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"I always look forward to flying with Frontier"

(United States)

Trip Verified | I absolutely love Frontier, the flights are extremely reasonable, and for me, they have always been on time taking off, and every single time I’ve flown with them we land 30 minutes or so early. Another thing that I really like about Frontier is the how polite the flight attendants are. The planes are very clean, and well-maintained. And I always look forward to flying with Frontier.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTrenton to Tampa
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"My suggestion is stay away"

(United States)

Not Verified | They advertise low prices then collect everything from you starting from backpack size to seating you with your family. We bought three tickets. They put two of us together and the third person somewhere else. We asked for fix and were told to ask in the airport or buy the seat for extra $44. The original price per ticket was $48. The. Long story short at the airport we were told that we need to ask the flight attendant. Flight attendant simply told us that we should have purchased it to be together. They collect $65 for any bag each way. You can’t take carryon with you on board. They were measuring backpacks and if some passengers would have a bit more in the standard backpack they charged $99 at gate. We luckily were not among those guys. Then they scrap you with in flight sales. If you want a tea they give you the 8oz hot water for $3.53 then give you a packet tea and ask for tip with min suggested 15%. They gate checked my baby’s folding stroller that always fits in overhead compartment. They basically smashed folding hinges of a $600 stroller. My suggestion is stay away. Buy more expensive tickets you will pay less. I can tell that for sure. It was my first and last trip with this garbage airline. If you don’t think it will happen to you then good try it for yourself. I learned it the hard way.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSanta Ana to Las Vegas
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ridiculous with the extra charges"

(United States)

Trip Verified | If you are thinking of “saving” money when choosing between Frontier, United or American Airlines. Do yourself the favor to paying the extra cash and go on United or American. Frontier is ridiculous with the extra charges for seats, carry on bag. Paid $100 for my personal bag to be charged as carry on because it was a few inches off the size while other people with the same brand bag went passed and weren’t asked to measure it. You are better off with American which allows you a carry on bag and a personal bag on top of the checked bag being 50 lbs while frontier is 40lbs. You think you are saving $100 but when adding up the bags and seat it doesn’t make sense.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Las Vegas
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I will not fly this airline again"

(United States)

Trip Verified | I am a 50 year old seasoned traveler and have never experienced the multitude of issues I have endured with frontier airlines. Three out of four flights I have taken in the last 30 days have been severely delayed due to airline error and at no time have they taken accountability, nor compensated the passengers. I will not fly this airline again and I would not suggest this airline to anyone. Not worth the time or money. I was actually anxious to take my last trip with them because of all of the negative experiences I have had with them and was worried they would ruin my vacation which is exactly what happened. The only reason I am writing them a one is because I could not give them a zero.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDenver to Pensacola
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"disgusting and disrespectful"

(United States)

Not Verified | I hate this freaking flight they have cancelled my flight after I checked in for it. Made me pick another flight which it was 6 hours lay over , They had delayed my flight 3 time before getting on the first one. They had started to scan people but couldn’t get on the plane because they was not ready so they had to come back out. Said it was going to 30 minutes till we can get on the plane. They really took their time to get us on and getting to Las Vegas which it’s was 3 hours flight. People who had another flight right after almost miss there flight because the plane got there late. Took forever getting off the flight and they cut the light off and back on like we was not getting off. I’m not sure why it took so long to get us off like they didn’t open the door. My next plane was hours to wait but when the plane got there they were trying to get four people to give up there seat. Took a long time to get on the second flight and to take off. You have to pay everything on the flight so there drink and snacks that was supposed to be for free was not free at all. It took me 2 days which was supposed to be one day getting home from my trip which is very uncalled for cancelling people flight with out notice or even not knowing what we have to do the next day like work was just disgusting and disrespectful. They are rude and don’t care that people trying to get home.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAtlanta to Phoenix via Las Vegas
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no