Frontier Airlines

✅ Trip Verified | We were canceled without being notified. We had a straight flight to Las Vegas from San Antonio. We didn’t find out until the day of the flight. We were delayed 17 hours. The next flight we stayed in the plane for an hour and half. We will not be recommending anyone to this airline. They made us miss a whole day of our trip. We missed the wedding we were flying to. Overall it was a horrible experience.

✅ Trip Verified | This is the worst airline we have ever traveled, service is awful, lines are huge, and there is no organization at all. Hidden fees everywhere after booking, please avoid.

✅ Trip Verified | Employees are shockingly rude. Our gate got changed so we missed our flight from Las Vegas to Tampa and they found us a connecting flight the next day. After spending an already 9 hour day in the airport for our layover, we had to add an extra 8 hours. Employees were heartless and treated me like I was an airhead. Fell asleep on the airport floor and woke up ready to board my flight at gate e10. Get up to the front to a lady I have never seen in my life, asking me if I’ve had alcohol in the past couple of hours? Hello yes I’m in Vegas and was stuck here for almost a day! She then proceeds to tell me that my flight is at D18 as if I was supposed to know that? My boarding ticket says E10! So my bad for the confusion. I’m a very happy understanding human being but the way I was treated is literally so ridiculous for no reason at all. I’m enraged.

✅ Trip Verified | Never flying with them again. They cancelled our flight due to layoffs that happened 2 days ago. So, we only happened to find out when we were at the GATE. And when we went to talk to customer services. They rudely told us. There are no flights to Cincinnati so just go get a refund(which takes like god knows how long). If u want reliable airlines, fly Delta or Southwest for a few extra bucks it’s worth it.

Not Verified | This is probably the worst airline I have ever seen, first I am a veteran flying with my wife and 2 kids both under age (stressful) so we get there and they want to charge me $75 just to check us in because their computer wasn’t working, then we make the line just to hear that the only person working for them decided they are going to cancel our flight because they just feel like it and there’s no one else since they don’t have any customers service there. We end up paying $700 in cancel fees not to mention we also lost our money that we paid for the bags, all on Memorial Day weekend. It’s a scam, don’t fly cheap it’s never cheap.

✅ Trip Verified | Went on a flight with one bag and they let me on but on my trip back I had to pay $100 for carry on even though it was the only bag I came with for free. Later found out that the workers get a incentive for charging extra carryons.

✅ Trip Verified | We usually fly Delta. I booked this airline for my husband and I. They don't have 1st class per se but they offer a premium package. Two times already they have changed our flight times, leaving us with a 9hour and 44min layover each time. I tried to use their Chat bot but it kept me going in circles and never addressed the issue. Then I finally just decided to cancel (which the premium package allowed) but I had to "request to be refunded" and then I had to email it to them, wait 7 business days for it to be processed and if they approve it, it will be another 7 to 10 business days for it to return the funds to my card. I have had nothing but trouble since booking with them. I decided to just pay for Delta 1st class again and just enjoy the ride. I will never fly this airline! Don't do it. You honestly get what you pay for and in this case, less than what I paid for.

✅ Trip Verified | Horrible experience. First and last time flying with them. Baggage cost 75 dollar despite them saying 30 online for 50 lb. The check in counter refuses to check you in and they require online checking which was not straight forward. The people were rude and they did not serve anything.

✅ Trip Verified | This is the worst airline. Had an assigned seat and they gave it away due to overbooking as I was in the airport. On my return flight I was charged $99 for the same book bag i brought with me. I would pay the extra for a better airline.

Not Verified | Extremely unorganized, not only had long delays but they didn’t even have the flight crew thus all the passengers had to wait for a long time. Then after they started boarding they said the flight was over sold and not enough seats for the passengers, they offered us vouchers to take another flight but after our original flight left they didn’t give us more than 2 vouchers while we were promised 4 for all of my family. After I had complained they said two of us could be gone, in another word split my family to make it shorter. They mislead us totally, please don’t not choose this airline.