Frontier Airlines

✅ Trip Verified | Do not fall for the lowest price on the net, it is a scam, and a true scam at that. Yes, you do get from point to point, but the methods they use are scam you out of your money are crazy. They say it is the lowest faires, but yet, they charge you to pick your seat, if you are flying with more then one person, they charge you to sit next to each other, as we had no way or option to pick ajoining seats in the pre-check-in. We opted for the exit row, as I am a tall person, and need the extra leg room, little did I know they ask for volunteers to sit in those rows, and will not reimburse you, even though everyone else gets that row upgraded for free, then they didn't say my mother couldn't sit with us and wanted to stick her in the back of the plane. They charge for over 40lbs of luggage, when everyone else is 50lbs, and you have to pay for any carry-on. so when you have 3 people in the party, everything is 3times the price. So those low rates are gone. They charge extremely high prices for their in-flight beverage and snacks, and was told refills cost extra, and I could not keep the water bottle or soda can. Everything was about money, and how they can get it out of your pocket into their pockets, like the flight cost isn't enough. The agents at the counter were rude, and unpleasant to talk with. The one lady finally offered to help me with my mom, who was in a wheel chair, and could see i was struggling. The cabin staff was horrible, it took a bit of self control to not go off on this dude, he was extremely rude, All I wanted to do was go back three rows and check on my 82year old mother and give her a blanket to keep her warm on the flight as it was cold, she is having issues coping over the last year, and needs reassurance from time to time. A few minutes was not going to hurt anyone or delay the flight any more then it was already going to be delayed. These people think like cops, they are in a position that they can make your life miserable, and waiting on someone to push them to show how much influence they have over us, and there by they think they have the right to be rude and treat customers like crap. Well, you can, sure, but these things are what will not make me a future customer, and I will be forever and always against anyone ever booking a flight with these people.

✅ Trip Verified | I went to Arizona with some friends over Memorial Day Weekend. We chose Frontier since it was (slightly) cheaper than the other airlines that we were considering. Unfortunately, it was not worth saving the ~$20.00 dollars or so that we made up by flying Frontier rather than Delta or American. The seats, even in basic economy, felt slightly bigger than other budget airlines I've flown (e.g., Spirit). Very courtesy pilots on both of my flights. We had a significant amount of turbulence on the flight to Arizona but the captain handled it very well and communicated well with the passengers. Some of the cons: -We had checked a bag and paid ahead of time (online when paying for our ticket). We went to the baggage check in to drop off our bag before going through TSA. We printed out the baggage tag at one of the self-service kiosks, attached it to our bag, and went to the desk to drop off our bag. The Frontier service agents insisted that we had not paid for our bag and that we would need to pay again at the counter. Two of us pulled up our receipt proof in our email to show her but she refused to look at it and kept on insisting that we needed to pay - even though we already did! We also tried to show her the baggage tag that we had just printed out at the kiosk but she also would not look at it and insisted it was an "old tag" even though she did not even bother to check the date. Thankfully, another agent came to help and confirmed that we had indeed paid however it was a huge hassle. Of course, mistakes happen but she took no ownership for her mistake and it was a stressful, unpleasant experience. Brusque flight attendants/flight staff. -Unpleasant personal bag "random checks." Frontier does not allow you a carry on bag unless you are a "Zone 1" customer or upgrade for a carry on. Each of us "Zone 2" and below customers were allowed one personal item. As we stood in line waiting to board the plane, an employer pulled random people out of the line (in zones 2 and below) and made them bring over the personal items to "measure" them to make sure they were an appropriate size. Those that were deemed "not appropriate" had to go into another line to pay a fee before they could bring them on. Although the reasoning was understandable, the method and manner by which this employer did this was rather hostile and did not make me want to fly Frontier again! However, it was certainly a bonding experience for all of us waiting in line Based on the comments and conversations among the other passengers, our group was far from the only one put off by the way this was done. Other comments: Not really a con but amusing nevertheless - although most airlines offer you a small snack + glass of juice/tea/coffee, etc, especially on a flight the length that ours were, Frontier did not do so and instead tried to sell overpriced snacks/drinks. The extended sales pitch at the end of the flight for their credit card was also annoying, but my guess is this is more "standard" now to do in the industry. Conclusion: We booked these flights hoping to save a few bucks - which we did. However, given the overall negative experience we had, in particular with the staff and some of the ways policies were carried out, our group unanimously decided we will not be flying Frontier again. The savings (~20 bucks per person) were not worth the stress and unpleasant customer service.

Not Verified | Worst airline I've ever flown I was harassed over a backpack that fit in the little square cube they require it to fit in. They closed the door on me and had me nearly miss my flight because I couldn't pay the $100 bag fee. The gate agents make a commission off of this it's horrible. I'll never fly this airline again.

✅ Trip Verified | Worst airline of all time. Do not fly with them. They will nickel and dime you till the cost is the same as a regular airline. The staff is terrible. The gate agents might be the worst people in the airport. They charge for carry on, for checked bags. For drinks, etc. Everything is an upcharge. No inflight entertainment.

Not Verified | Worst airline experience ever. Will never fly with them again! So many things happened on this flight that it would amaze you. I can't believe it myself! I don't know how they stay in business!!

Not Verified | The worst airline experience I have ever had. Our flight was delayed for over 6 hours. I know this happens at times but you would think they would've at least offered us water on the airplane. To top everything off, they sent our baggage to Dallas instead of Phoenix. Not one customer service representative was available at the airport to explain anything. I was only able to get in contact with customer service via their online chat- they do not have a phone number available. We ended up filing a claim to which we found out that we will not get any info on our baggage ordeal for another 24 hours. I do not recommend this airline to anyone, it appears they don't give a rip about their customers.

✅ Trip Verified | This is the biggest money grab/scam I have ever seen. We got to the Cancun airport 3 hours in advance. We stood in line to check bags for an hour and a half. When we got to the front was when they decided to inform us we needed a tag. Why would they not have someone telling people that as they entered the line, especially since this was a frequent occurrence? They then made us go to the back of the line and wait another hour and a half. By the time we got to the front, they informed us we “missed check in by 5 mins” and would not be allowed to board our flight. The rest of our family checked in 30 seconds before us and were allowed on. Many people experienced this problem as well, and they claimed they warned us in line however they did not, and others can confirm this. It is not okay to blatantly lie to your customers. I tried speaking with the manager about this issue and he then said he would ban me from the airline for “harassing them”. I tried explaining that my family that was let through wasn’t even boarding yet and we could make it, and they still said no. As I said before, this was happening to several others in line behind us. They told us our only option was to basically be stranded in Mexico for another day and we would still have to pay for our flight because it was “our fault” we missed check in. Major red flag that they couldn’t take responsibility for their own incompetence and stupidness. I have never seen more idiotic employees. On top of that, they closed multiple counters and the employees checking people in were goofing around/laughing with each other when they could clearly see the line was extremely long. Their solution was to have us fly six hours away from our original destination and rent a car to drive home, while refusing to offer compensation for their own mistakes. Horrible customer service, terrible people, and all they want is to take your money. A 10 year old could do a better job than these people. I truly felt second hand embarrassment and do not understand how they could be getting paid to scam people. I would rather walk from Chicago to Cancun than ever take this airline again. Do better Frontier! I hope you go out of business. If I could rate everything 0 stars I would. Save yourselves and book through a better airline.

Not Verified | This was my first time flying as an adult and I was very nervous. However, Frontier exceeded my every expectation. The staff in charge of boarding at the gate was efficient and on time, the flight landed earlier than expected, and the in-flight staff including the pilots were attentive and friendly in their announcements. By the time we exited the plane and headed to baggage claim, our bags were ready to be picked up. Thank you Frontier!

✅ Trip Verified | Horrible airline. Everything is an up charge. The staff are nasty and rude, not all of them but a good portion of the staff. You have to pay to print out the bag tickets if you don’t do it at the self service kiosk. They measure your personal carry on to make sure it fits. I watched them charge a lady $99 because she had a small bag with wheels. The lady said she was going to take off the wheels and they told her no that they still have to charge her. It was small enough to fit under the seat too. Disgusting attitudes.

Not Verified | I already paid extra for checked in luggage at check in. Then my personal item did not fit the measurement because the wheels where sticking out? I had to pay $99 dollars. I was told it’s cheaper online but when I tried to purchase I could not and it kept saying error., so I paid the $99. If you think you’re saving from the flight think twice. With baggage fees it will cost you more. Also they are very strict because they get $10 bonus if they catch you. I've flown many times and this same bag fits every airlines under seat. Lesson learned, will never fly frontier.