Frontier Airlines

✅ Trip Verified | I had a trip to Punta Cana for my birthday with my husband, we got the the airport super early because it was our first time traveling with this airline and we weren’t familiar with them, when we were in the line to check in they apparently call everyone that was flying to Dominican Republic because they were not taking anyone else, the line had a lot of people, we didn’t hear it because they didn’t said it loud enough, obviously they don’t care if the customers miss the flight. When it was our turn they said we couldn’t get on the plane because they couldn’t get any more luggage on that flight and we were still 45 min early which didn’t make any sense and the staff instead of helping us were very rude and not helpful at all so we missed our flight at 7.30 am, we had to get the next connected flight at 10.30am to Orlando and then wait there for 4 hours and then go to Punta Cana, when we got to the plane they didn’t have in the menu any snacks for sale, just orange juice and tequila. We got to Punta Cana at 5pm so I lost the whole day. Something happened when we returned, the flight was delayed, we had to wait in the airport for hours, on top of that they wanted to charge me for my luggage because it had more than 40 pounds which wasn’t true. We got home super late and I was super disappointed. I travel really often and never in my life had any bad experience with any other airline, but this one. I would never fly again with Frontier and I’ll make sure none of my friends or family members do, so they don’t have to experience what I did.

Not Verified | Flight got canceled day we are supposed to fly out. I was notified only 5 hours before my flight which left me scrambling for tickets to fly out as we were going to our second destination for our vacation. They gave the option for $300 reimbursement per traveler which I chose. I had also purchased the bundle option couple days before our flight which we chose much after we booked our flight. I tried to get a refund for that service which I paid for on top of my flight and said they consider it the same as my flight so they won't refund me. To me I paid for an extra service that I did not get and now I am out a total of $300 because of the late notice the cheapest flight I could find was $300 each. These guys are so unreliable and borderline criminal to me.

✅ Trip Verified | This was the worst experience I have ever had with a flight. The flight to Orlando was delayed by 6 hours and we were not notified of the delay until the EXACT time we were supposed to be boarding the plane. On the way back to Charlotte from Orlando, we got there 2 hours early and had to wait in a long line to check our bags. When we got to the desk to check our bags we were told that it was too late to check our bags and that we needed to reschedule our flight. We then had to wait in another hour long line to try to reschedule, and they had no flights that would accommodate us. Customer service was awful! I tried calling the airline before we got to the customer service desk since the line was an hour long, and the lady I spoke with on the phone was very rude and thought I was lying to her about what time we got to the airport and blamed us for missing the flight. The flight that we were supposed to be on ended up getting delayed by an hour, so we could have definitely got on the flight if they would have just checked our bags. Never flying with Frontier again.

Not Verified | Terrible. I had to catch a flight at 6:15 am and we didn’t even board until 8:20 and then sat on the plane for another hour! This airline wasted at least four hours of my day. The staff did not care whatsoever. They sat around for the longest. And no one seemed to know what was going on. Awful. You really get what you pay for with this airline. I would never recommend this flight. It might be cheap, there’s a reason for that. Save yourself the time and headache of this terrible airline.

Not Verified | If I could give a 0 I would. We were in Fl due to leave out of Orlando for home in Islip NY. 10pm flight out arriving 12:05am. My son was going to pick us up. Sunday afternoon I got a text saying the flight is delayed until 12:05am. That means that we won't be arriving home until 2:30am-ish, assuming they can find the pilot (he has been 'lost' on previous reviews) and/or they don't decide to delay or cancel the flight. Called Frontier about this, waited on hold an hour and basically was told they are sorry, but nothing they can do. My husband has an important 9am meeting, can't change flights, although until this plane gets up in the air, we aren't sure it won't be delayed or canceled. I asked for my money back so I can try to book on another airline but was told the tickets are non refundable. When I brought up that they are the ones who changed the flight times, apparently it doesn't matter, you are at their mercy. Stay away from this airline! We will never fly with them again and after my family witnessed this, they won't either.

✅ Trip Verified | Not worth the money you "save". You are nickeled and dimed charges for carry-ons, checked bags and seat selection (if you decide to chose) they over sell flights and then expect you to change your flight, change flight times, multiple gate changes for the same flight. We were seated on a plane and had to deplane, tram to a different terminal and then learned the flight was now 2 hrs delayed. I do not recommend. Spend the money for a more reputable airline.

Not Verified | Orlando to New York. Where do I begin. I booked a flight they canceled without giving no notice. So I arrived to the airport for no reason. I had to purchase new flights with another airline because of the inconvenience. Then my date to travel back. First they were delayed supposedly by 1 hr then it became 2hrs then 3 hrs. They don't care it wasn't even bad weather they were just off schedule. But the worst were the flight attendants. They talk to you like they are paying you to fly with them. They are NOT kid friendly at all. So parents please don't fly with them. And they are not cheap it is gimmick. They charge for carry on or anything at that. No entertainment nothing free. Horrific experience I tell you pay the extra $100 fly Delta or Jetblue. These people suck. They gave $50 for the horrific experience to purchase with them again. I promise I'll be alright they can keep it.

✅ Trip Verified | My flight was continually delayed without providing any information or options. This had me landing at my destination at midnight with a 2 he drive home from the airport. No cancellation options were provided. Seats do not recline. This airlines which makes, the now, midnight flight even more painful. It really just seems like a cheap airlines with an expensive ticket. I fly international and south American airline companies do a better job than Frontier. Poor quality and poor unreliable service for an expensive ticket. If you can get $40 ticket it might be worth it. Maybe. I would rate this a zero but that is not an option.

✅ Trip Verified | Cincinnati to Orlando. By far the worst airline I've ever flown with! If I could give a zero, I would. Despite getting to our airport 3 hours early, it took over an hour to get up to the ticket counter, then we stood there for over 25 minutes because no one could find the credit we had from a cancelled trip during Covid. We waited and waited. After spending another 45 minutes waiting to get through security, running through the entire airport to the very last gate, the doors were already closed to the plane that was sitting right there. The gate agent was then rude (told us we should've gotten there earlier AND clearly wanted us to not be upset about missing our flight) but "managed" to fit us in on a flight the next morning. She wouldn't check any other companies for a flight sooner and gave us an 8 hour layover 5 hours from our final destination. After losing our rental car for the trip but still being charged over $400 for it, missing an entire 24 hours of our quick getaway but still paying for our room at the resort that night, they then lost my luggage on the next flight. I had no beach clothing except my bathing suit (thankfully), no flip flops, no toiletries, nothing! They finally called that they had it and I could drive over an hour to come get it with only 30 hours left of my vacation! Thankfully the baggage claim people at Orlando are reasonable and compassionate, so they just sent it back home for us to get when we got back. The ONLY positive interactions with the company were the baggage claim and flight attendants. We will NEVER fly Frontier again, despite still having some money left in our credit! Terrible!

✅ Trip Verified | Baltimore to Seattle. Hell No. Never again flying this. I tried to hold myself back from submitting a terrible review, but I must for future victims of this “Frontier” airlines. More like Backtier. So, this is my first time flying with these bastards and my last. I thought I found a last minute deal on a flight back home, but golly was I wrong. Flight was ok. Very uncomfortable, but what do you expect from a $200 flight from Baltimore to Seattle, all the way across the country. The only free amenity offered aboard was a cup of cloudy, warm water. “Want a pack of M&M’s? Sure! $6.” When I landed was when Hell began. They had none of my bags. So I visited customer service at SEATAC, which had a horrendously long line, with only one flustered employee. Waited for an hour, was told my bag will be on the next flight. Ok, then. Called customer service then was instructed to fill out a claim. I did. Nothing. Called at least 30 times before my mother told me I was being too nice and demanded to speak to a supervisor. Right after talking to the supervisor, bags were on the next flight. This is 4 days later, and I am in the military. I told them I had essentials in there to try to hurry them, but it seems that they take their sweet old time delivering my baggage. Never again in my life, thank you. Goodbye.