Frontier Airlines

✅ Trip Verified | On February 27th, 2022 my wife and I departed from Terminal 3 in Phoenix to Las Vegas to enjoy a vacation/business trip. We checked in at the counter to drop off our luggage and get our boarding passes. The clerk asked for our identifications, asked me to place my luggage on the scale and after a minute she gave us our boarding tickets. However, she missed tagging our luggage and forgot to give us a receipt for it, but we didn’t notice this since we are not accustomed to flying. We arrived to Las Vegas and our luggage was missing. I went to the “office” in front of carousel 22 and file a claim report with Frontier's personnel. They mention they were going to call Phoenix to have it transferred and I should expect it on the next flight at 4 pm. Someone will drop it off at your hotel. I thought, “Wow, after all, they do care and have great service”. I was wrong! Wasted a full vacation day, I did all the work to track the luggage by calling the airport directly (Hey, don't waste your time using Frontier's luggage department), Frontier's personnel didn't do anything. They make you feel like they are taking ownership of the problem, trust me, they don't. My luggage ended up on a different airline. Had no clothes for our event that night or for our conferences the next morning. Our luggage got to us the next day, They told us to buy clothing for our events, they would reimburse our purchases. After submitting all the paperwork, receipts, and extra documentation, no one has called us or acknowledged our claim. The only reimbursement they made was the luggage fee you pay before boarding. We lost a day of vacation time, gain some stressful hours and frustration throughout the process. You decide if you fly with them. What do you think I will do?

✅ Trip Verified | Spirit canceled my flight after 8 hours of waiting at the airport. They said it was because of the weather and the next gate over was flying to Orlando also and they boarded and left. (So they lied) After waiting 5 hours more my flight was cancelled. There were no other flights available at their airline and others until Saturday evening. The wedding that I spent a lot of money on was on Friday the next day. Frontier would not reimburse me for a flight that I could not use due to the cancellation of their sister company Spirit. They said they would only give me a credit and charge me a $79. Fee for the cancellation. I do not want to ever fly with either one of these airlines ever again. Frontier got me for over $700. during Covid because we were unable to fly. I believe Spirit should refund the people who lost money from their flights because they cancelled not us. They first said it was the weather which we know was a lie. Then it was the pilot. (We watched him board) They won’t refund because they say it was not their doing. Well it sure in hell was not my doing.

Not Verified | Frontier cancelled our flight 3 hours before departure, we were already on our way to the airport. No explanation, just text message, Flight is cancelled. We had to rebook another airline, rent a car, drive 5 hours to our original destination. They haven't returned my messages, haven't received a refund and I purchased the highest coverage, seat assignment, baggage, insurance and refundability. Please do not trust this company. Don't use them. They will let you down. What a terrible company in times like this to do this to people.

Not Verified | Currently typing this as our plane has been waiting over an hour and a half for paperwork. People have stated to flight attendants that they will be missing their connecting flights if we do not leave soon (response to them was don’t schedule flights so closely). This is an hour and a half late on the airlines time. I know Spirit will be merging with Frontier due to shortage/several errors on your own part and definitely can see why. I suggest Spirit not merge for all of these reasons. Better to to just sell out any remaining aircraft and fire those who don’t do their work on time. Also, the entrance gate to our flight was having issues opening upon entrance. I was asked by a family if they could take my seat so to not disperse their toddlers, I talked to the mother and said that was fine with me, as my husband stated he was up a further row with an empty seat and I wanted to sit with him. I was quickly snapped at by a flight attendant stating its a full flight so you cannot move. No one showed and I moved anyway. So, no need for the attitude. Now they are stating that a pilot left and that they are waiting on another one to come fly. So who knows how long that is going to take! This is all on my flight to go home. On my flight here, it was canceled just four hours prior to departure and I quickly had to purchase a ticket from Spirit airlines so that I could make it to here on time. Haven’t be reimbursed for that flight, but I intend to get paid in full, or my husband, an attorney, will be sending them a letter.

Not Verified | My family and I are now stuck in Las Vegas until next week because they cancelled our flight due to weather but refuse to get us on the next flight because the prices have gone up and they refuse to pay the difference and we don't have the extra money to spit out 200 dollars.

✅ Trip Verified | Paid them 440.61 to have a wonderful week at home! They cancelled my flight and I’ve received an email that only 360.61 would be refunded to me so I guess the rest is a tip for them. This place is ridiculous, I’m pretty sure they’re just scamming people because what exactly did you do that would justify you keeping any of my money! I never even went to the airport. Still waiting on my 360.61.

Not Verified | This airline is the worst thing that has ever happened to human kind. Our flight got canceled, then delayed twice the next day. Our flight took off at 1 am when it was supposed to take off at 9 pm. On top of that, we paid extra for our bag because we knew it was overweight, and it was not there when we landed so we had to file a claim. You would think one part of this trip would have gone okay but literally nothing goes okay with this airline. Avoid at all costs.

Not Verified | We arrived at the airport to discover our flight was cancelled after we checked in. No biggie, we proceeded to the ticket counter. Staff at DIA ticket counter was beyond rude and wouldn't even talk to us. We were handed a piece of paper and told to step aside. We remained at the ticket counter while opting for Frontier's recommended option #2, Reimbursement for Travel on another Airline (we actually tried to rebook with Frontier but they wouldn't let us). Upon re-booking our party of 4 through their recommended rebook.tripeasy.com platform, only 3 confirmations were charged leaving my 12 year old son without a ticket. Again, they refused to even talk to us let alone do anything to try to help us. We rushed over to the United counter where they successfully transferred the name on the ticket and rebooked my husband on a separate flight. We were now on two separate flights to San Jose, Ca. not our original destination of Sacramento which as you can imagine, provides a host of other challenges upon landing. Utilizing Frontier and their recommended rebook service, all of us were booked as adults while their birthdates indicate two passengers are minors. I have called to inquire about the refund and attempt to transfer the credits to an adult name (perhaps the person who booked and paid for the flights) and after being told the representative could not see the refund details, I was put on hold for an hour before the system hung up on me. Minors cannot book or pay for flights, nor do I have any refund information still. I have still been charged for a flight that was cancelled.

Not Verified | Providence to Cancun. We were left stranded in Mexico on April 2 along with probably close to 200 people when we arrived at the airport the plane was there the flight crew was there and our luggage was on the plane at first they delayed the flight by two hours then we saw the flight crew just calmly leave the airport all of a sudden they announce to us that our flight was canceled and they told us they be another flight in a couple days and they said if we didn’t have any check-in luggage they could put us on the JetBlue flight to Boston next door. So we all asked can we have our luggage back from off that flight and they said no. So some people got on the JetBlue flight, when we asked what we were supposed to do they told us that there be a flight on Wednesday this was Sunday and they told us that we could wait in the airport until then. My husband is a disabled war veteran you want us to sleep on the floor till Wednesday with no luggage in another country we don’t even speak the language. I am absolutely horrified so I paid $1000 to get us home on another airline. Now I have a message to pick up my luggage at the airport and I need to gas and pay parking to pick up my luggage.

Not Verified | Tampa to Cincinnati. My flight was cancelled due to mechanical issues, that I found out about after arriving at the airport. I had taken a cruise on Carnival that was great so I got to the airport about four hours early. The flight was already cancelled, but no ticket agents available since they don't come out to help until two hours before departure. There was a large group of us just sitting in line for two hours waiting. Once the ticket agents came out they didn't have any other flights I could get on for four days. The ticket agent explained that Frontier would assist in covering some of the cost and there would be three options available. 1. Get a hotel to wait until flight available, 2. Book with another airline 3. Get a rental call. All the details would be in the email that I would be receiving shortly according to them. Since other flights were substantially more expensive I decided to drive home (1000 miles). I obtained the cheapest rental I could and headed home. I never received an email, so I called customer service. I spent almost 2 1/2 hours with customer service being told they could not help me because I didn't have an actual letter from the ticket agent stating they would cover my car rental cost. It cost me almost $500 to drive home with rental fee, gas and Wendy's. I would have been happy to get back half, but Frontier was not willing to do anything. They acted like they were doing me a favor by giving me back my flight expense on a flight they cancelled. If your flight is ever cancelled do not leave the ticket counter without a written agreement from the airline with the options they will cover. There were four people in our party that has no desire to ever fly Frontier again all over a couple of hundred dollars.