Frontier Airlines

Not Verified | Frontier is the worst airline I have ever flown. Over priced baggage fees. Delayed flights. Just horrible. Flying out of Las Vegas we had 3 gate changes which made it very difficult for my disabled husband! Checking in for our flight was a total nightmare. I will never fly with Frontier again!

Not Verified | I felt I should write a review mainly because I booked Frontier and had never flown with them nor had I really heard any feedback about them. As my flight approached I saw an ad come up on Facebook for them and I looked at some of the comments and saw a lot of negative reviews. Needless to say I got nervous. We left Boston headed direct to Cancun on April 2 and our flight was delayed half hour, which is quite normal. The pilots were at the gate for a half hour before they boarded and I was talking to them. They were great guys laughing and joking. Our flight attendants we're great as well. On our return flight April 14 it was a great flight as well. Again we were delayed a few minutes but made up that time in the air and actually landed about 20 minutes ahead of scheduled arrival. Attendants we're great again. One of them the same from our flight there. I just felt I should give some people some hope since all of these reviews are pretty scary. I'm not doubting that they are true, just wanted to give some people hope, since usually people only take the time for negative reviews. We booked the flights and opted for the prepaid package that allows you a checked bag, carry on and pick your seats. Still cheaper than the other airlines. I'll book again with them.

✅ Trip Verified | This may be the worst airline in the world! I am trying to be objective in this review, but honestly have nothing good to say. Their communication is terrible and they treat passengers like animals. Their staff tries to be pleasant but under prepared to represent the ignorance. It’s a joke and they are like a broken suggestion box! So many things wrong with this company. Delayed then cancelled. Loaded on a hot plane to wait for 90 minutes to then get de-planed. Rescheduled to then get delayed and now waiting again for over 45 minutes. Now the “huffer” cart broke and they don’t have another one.. They are now trying to borrow one. Seriously ridiculous! Comical.

Not Verified | First they waited until twenty minutes before our flight to take our plane and change it to Indianapolis. They then changed out gate and we found out we were delayed 90 minutes. Once that time arrived they now said the plane had mechanical issues and they needed another 45 minutes. One hour later and they finally changed the terminal and plane and said we would be leaving on one hour. Once we were at the new gate, they said it was again delayed 2.5 more hours. So now our 4:30pm flight was five hours delayed because they gave our original plane away. So now I get to drive home through the mountains in the middle of the night and get home at 5am instead of 11pm. Thanks so much Frontier, even the restaurants in Spokane will be closed by the time I get there and start to drive. Never again with these idiots. On April 11 our flight was delayed 3 hours and now this.

Not Verified | My family also had a terrible experience with Frontier. The agents told us that we would be reimbursed for everything but of course we haven’t been. What I don’t understand is how do they get away with it? Can’t something be done? They have ruined so many families vacations and special events! People buy their tickets in good faith and do not receive what they were promised. Frontier deserves 0 stars.

✅ Trip Verified | Worst flight I have ever had. I have flown several other airlines and never had to pay for carry on bag. Most airlines are giving free check baggage. Seats are small uncomfortable and no leg room. Everything has a price attached to it, so as far as this being cheaper, forget it. The best part is when you book a straight flight and the day before you leave you check your flight and find out they have changed your flight back and now you have to get up at 3am and then have a 5 hour layover. I will never fly Frontier again. Big waste of money and your time

Not Verified | Little Rock to Orlando. I booked a flight with Frontier because they were the only airline offering direct flights from AR to FL. A month before our flight, I get a notification that our flight had changed. I figured they moved it earlier and later, no big deal. I log in, and they have redirected us 1000 miles away to Denver, Colorado. What was supposed to be less than a two-hour flight is now over 24 hours with an overnight layover in Denver that we were apparently supposed to pay for the hotel for. I was honestly aghast that this was considered an acceptable flight change. I'll just pay more and fly with Delta from now on. How do they even get people to fly with them when it's so unreliable?

✅ Trip Verified | Frontier Airlines is a thief. I booked a flight with Frontier Airlines. After several hours delay, they canceled the flight and promised to give the reimbursement to us. After 4 months, they did not pay me the refund. Even after multiple attempts to contact them, more than 20 times.

✅ Trip Verified | Our flight was scheduled to leave on Thursday, 03/17 at 5:57PM from LGA, however the Flight was first delayed and then cancelled by Frontier. The only option offered was to leave from Long Island in the next day (Friday, 03/18). This caused my family to have to travel for over 1 hour from LaGuardia to ISP airport and stay one night at a nearby hotel. After speaking with Frontier Customer Relations, they directed us to request a reimbursement for the Lyft transportation as well as the one-night hotel stay that was forced upon us with no other alternative. The agent stated that no email or letter would be given as Frontier needed to know exactly the amount of the expenses before issuing a refund (or voucher for hotel and taxi/uber/lyft). I specifically asked him how would I prove this to receive the reimbursement and he gave me the step by step in their website. Well, here is the same reply received in 4 emails repeating the request for an "Authorization letter" that was never given to me, after I explained myself 4 times: "We are unable to proceed with the reimbursement process unless there is documentation that you can provide, we apologize but we are unable to honor a phone conversation. The Frontier authorization letter is being provided at the airport by our airport representatives or if not, then who ever you spoke with should have a document in our system for us to proceed with the reimbursement process." This company is a disgrace and I can 100% say my family will never fly with them again! The "cheap" airfare results in definitely being more "green" out of our pockets.

✅ Trip Verified | Very disappointed with customer service, and the airline in general. I was on my way to Orlando, Fl to meet up with my family for my daughter’s birthday. Frontier cancelled my flight twice on short notice and they were very unprofessional in assisting me to resolve the issue. They don’t offer to refund your money, rather of to credit it towards another flight. Well, seeing as how I refuse to schedule another flight with them, they can consider the $400 they took from me as a gift. Perhaps they can make good use of it and send their staff to a training course on customer service.