Frontier Airlines

Not Verified | Our flight was cancelled 3 hours before departure when we were in the taxi on our way to the airport. And all we got was an offer to wait 24 hours till the next flight which duration is 20 hours! And of course we requested a refund and got empty apologies. It is insane. It was my first experience with the Frontier, I lost money for booking hotels, car, museums and this is the first time airline just do nothing for the client. The worst experience ever.

Not Verified | I will never fly frontier again! My flight was canceled short notice and the employees were rude and literally said “rebook or refund.” It’s Friday and they said the next flight would be Monday. ALSO, it takes 3-5 business days for a refund. So if I didn’t have any emergency money I would’ve stayed in this airport for 4 days and 3 nights!! Luckily I found another airline but I still had to pay even more so that I can make it home. This was very inconvenient & all the staff is rude! I will make sure I never recommend this airline to anyone. This is the 2nd time the flight was canceled. There needs to be more responsibility and accountability. You never know what someone is going through. Terrible service, terrible airline.

Not Verified | This was my first time flying and I kept getting motion sickness. The flight attendants made it their effort to make me comfortable. The only down side was one person kept singing in my ear and loudly when no one wanted to hear her and the women in the window seat kept playing her videos loudly on the plane and everyone kept looking at my aisle. The plane was also late a little bit to philly and over 2 hours late to Palm Beach international..

✅ Trip Verified | By far the worst airline experience I have ever had. Every single flight (4 total) on my round trip was delayed. Extremely long layovers on both trips, just to end with a 4 hour delay on my final flight. They didn’t delay the flight until 10pm, and said I would have to wait until 2am before my flight would take off so it was too late to book with any other airports. And this was after I had been waiting over 8 hours for my connecting flight. Had to pay another day for parking and lost my hotel for my destination. The only compensation they offered was either a meal voucher (for restaurants that were all closed) or refund. I opted for the refund and the people at the counter refused to give me my bag. They told me it was already in route to my destination. I had to book a flight with a different airline for the following day which meant I was out an extra $400 for new flight and hotel. Then when I arrived at Salt Lake City the next day to claim my bag, no one was anywhere to be found at the ticket counter or baggage claim. The airport said the frontier doesn’t have employees available until 2 hours before the next flight. They didn’t have another flight for 6 hours. I can literally see my bag through the door an no one on the phone would help me. They kept trying to get me to file a lost bag claim online, I said it’s not lost! I can literally see it. I still have a 3 hour drive to get to after this. Did I mention I paid to check and carry on my bags. It’s 9am and they’re the only airline without any employees available

✅ Trip Verified | Sitting on the tarmac for 3 hours for no reason. By law because of this delay over 2 hours, Frontier Airlines is supposed to compensate me 4 times the amount of my ticket, but they keep saying it not their fault.

✅ Trip Verified | My plane landed in Vegas after a 5 hour flight and the pilot wouldn’t let us off the plane due to heat lightning in the area for over an hour. Sitting on a hot plane forever with little to no updates of how long we would be there with no wifi was a terrible way to start our trip. The seats also feel like you’re sitting on metal. Extremely uncomfortable. Will never be flying with Frontier again.

Not Verified | First our flight was delayed by 18 minutes. No big deal. After boarding they said we would push back in 9 minutes once maintenance check was verified. Been sitting on the plane for 45 min waiting on new routes and fuel. Don’t you do this before we depart! First time flying frontier and this is my welcome.

✅ Trip Verified | I have been flying for over 30 years and never have I experienced anything like what I did today. Frontier is so hungry for money that they are charging an additional item even if your second item is a food bag or a pillow and it doesn’t fit in your personal item. The gentlemen that was checking people in was rude and inconsiderate. He was barking at people like they were children and was making people pay for things like the food bag they were carrying on if It didn’t fit in their personal item. I was traveling with a pet which means I had paid over 230 for a one way from Miami to San Juan at 6am on August 10th on Flight 118. He did not know the rules and proceeded to yell at me about having to pay for the carry on because the pet meant that I couldn’t place the personal item under the seat - which is why you pay for the pet. This person I’m sure is rewarded for his behavior because I can bet no flights get more money at the gate at 89 per carry on item that they now have to pay to eat on the plane. This is the last time I will be flying with them.

✅ Trip Verified | I used Frontier Airlines only because it was cheaper and had the dates that worked best for our quick flight to see a friend. Cheaper does not mean better. The seats are super uncomfortable, there are fees for anything and everything extra, no WI-FI, have to pay $3.50 for a bottle of water on flight if you need, super bumpy flights, obnoxious flight attendants, super slow to board and and depart from the plane, etc. If you do fly with them, don’t fall for the you have to pay extra for your seat thing, (you don’t), use the “personal item” only option if you’re not going for a long period of time, (the size limit is big enough to fit a few days of clothes in it), pack snacks and a drink (they’re going to charge you a lot for anything you need during flight), and prepare yourself for a very uncomfortable seat. Overall not a good experience and will stick to our usual Southwest Airlines from now on.

Not Verified | If I could give this airline less than a zero I would. I paid for my luggage, an upgraded seat, and a carry-on bag $350. The staff of this company doesn't communicate. I got to my gate and was told I had to pay an additional $90 just for my purse. To make it even worse the "staff' allowed stand-by customers to board before wheelchairs and other passengers. No matter what you pay you are not given anything complimentary. This company needs front desk agents that are professional adults. I and 6 others on the same flight asked why we have to pay extra, the response was they put this into effect a couple of weeks ago. I asked so when customers going to be notified. They said they don't know. When we all asked for a supervisor they said no supervisor was working. The only response they did give was we don't know what to tell you and this is the price and if people don't pay it they can't board the flight. Even though we had already paid. Then a young lady walked around taking pictures of people's boarding passes. Not from a work device, but her cell phone. The flight gets delayed by almost 4hrs. With no announcements made they told us to all de-plane and wait to see if they can let us back on board due to the rain. Once we finally get back on they even have the nerve to charge for travel-size snacks and drinks from $5.25-$14.50. They had no wifi. They wouldn't even give people water. Kids were walking up and down on the flight, screaming, and, crying. They even forced a woman that is not mobile out of her wheelchair. The young kid that was at the front desk is going to say well if she can't get up and get into our chair she can't board the flight. The same staff was sitting around on cell phones when we all had to de-plane, yet again being of no assistance. A few of us asked for wifi, they said they don't have any. There was no flight entertainment for the kids that yelling, screaming, and crying the entire flight. This airline is by far the worst. If anyone can get a refund and book with another airline run and do it.