Frontier Airlines

✅ Trip Verified | I have logged over 1 million miles on Delta Airlines and American Airlines and have found both to be well operated and professional overall. I will never recommend Frontier Airlines however due to their repeated flight cancellations without notice, and their inability to depart or land on time. Furthermore their credit policy is so bad I am not going to waste words to describe it. A quick look at any of the online airline reviews reveals that Frontier ranks at the bottom among all airlines, and for good reason.

Not Verified | Booked flight three weeks or so in advance, had to cancel one week before departure due to Canadas Covid policy. Cancelation fees exceeded the price of the Tickets. What a joke. If you pay these people, you will lose whatever you give them if you wish to make a change to your plans. We were not canceling last minute. They are selling our seats twice guaranteed.

✅ Trip Verified | My flight departed Denver on Sunday night 5 hours late and landed in Washington, D.C. on Monday morning at 3:00 a.m. They don’t even have any charging ports or electrical outlets to charge your laptop or phone. They promote the seats as being light and ergonomic, but what they don’t tell you is how uncomfortable the seat is with limited padding. Frontier may as well just provide you with a 5 gallon plastic bucket to sit on. It couldn’t be any more uncomfortable. The positive part of the flight was that I did receive a free cup of water. Everything else you pay for. You can’t pay for WiFi, because they don’t have it. And then to add insult to injury when we landed in DC a announcement was made on the plane that our luggage would arrive on carousel 4A. While everyone waited patiently at Carousel 4A a airport employee came over and notified us that our luggage came up on Carousel 2A. Carousel 2A was on the other side of a wall and could not be seen from Carousel 4A. Now Frontier Airlines has offered me a $50.00 voucher to be used on my next Frontier flight, but it is only good for 90 days. They can keep the voucher, because there won’t be another Frontier Airlines flight in my future.

✅ Trip Verified | My wife and 5 kids were flying Frontier Airlines from Oakland, CA to DCA through Denver. The flight from Oakland to Denver was okay but the trouble started in Denver: Cancellation after cancellation. My family stayed around two days in Denver. What a terrible experience it was. We will never, ever fly with Frontier again!

✅ Trip Verified | Boarded last night only to unboard because somebody messed the schedule up so it was only 1 pilot. So we delayed from last night and supposed to reboard today, at 9am needless to say it’s after 9 and we still are in Vegas. We had to sleep on the floor all night. Not only were we forced to stay on this airline because we was told after the pilot delayed that our checked bags were no longer a priority, yes our bags were on the plane so we had no choice but to sit and wait. I wouldn’t recommend to ever fly this airline, poor customer service.

Not Verified | Delay for 4 hours my first flight from DCA to DEN and then 5 hours delay from DEN to SFO and then finally cancelled with no refund, has missed all my plans. Really bad experience with this airline. I won’t recommend this airlines.

✅ Trip Verified | Awful experience. Our flight had 3 hours of delayed. Airport was extremely cold, my daughter was tired and sleepy and was crying a lot. We were supposed to depart at 11:00 am from Orlando, airline pushed it back to 2:00 am. I asked the reason, no body answered. The only answer was, hope that your flight doesn’t get canceled. Very unorganized. I don’t recommend at all. I had horrible experience with 2 kids at the airport. By the way, I forgot to mention that on our way coming from Philadelphia to Orlando, the airplane AC was not working for the first 1 hour. My husband couldn’t breathe. It was extremely hot.

✅ Trip Verified | My review would be zero stars, but it is impossible to leave a zero star review. Frontier has gone completely downhill. On Saturday, August 6, I was scheduled to leave Atlanta at 9:42pm. We ultimately left after 3am on Sunday, August 7. The entire experience was horrible. From the delays that were never explained to the lack of care for the customers. There were many families and children on this flight. Frontier made NO effort to provide water or snacks or items like blankets to make people more comfortable. We didn’t feel like it was prudent to head to the McDonald’s and wait in the 40-minute line because the gate personnel told us to stay close. I will say that the Frontier staff was friendly, but they were not helpful, nor did they show much empathy or compassion. One flight attendant told me “I’m in the same boat as you, I’d like to get airborne”. In fact, she was not “in the same boat”. We were paying customers and she was an employee earning a paycheck. I felt like her comment was a slap in the face. The delays we experienced were not due to weather or any uncontrollable circumstances. For example, why did we sit on the airplane for more than an hour with a combination of no pilots, no air conditioning and a very off-putting smell coming from the HVAC system once it was turned on? Why did we board our final plane so far in advance of our actual departure (about an hour)? We sat in uncomfortable airplane seats for more than double the flight time between Atlanta and Denver. Once we landed in Denver, why did no one call ahead to the concourse to ensure we could deplane with no more delays? Throughout my adult life, I have flown more than 1 million miles. I have experienced delays. I have experienced good customer service. I have NEVER experienced anything as bad as what took place on August 6. Upon walking through the airport in Denver I received a $50 credit email from Frontier. Again, this felt like a slap in the face. We were delayed for more than 5 hours. I’m sure people missed connections and family events and moments in their lives that could not be recovered. $50 is a complete joke. At the very least, Frontier Airlines owes each passenger on that flight no less than the full cost of their round-trip fare. If the passengers were only travelling one direction, you should compensate them with a fully paid round-trip credit. I am hoping this message finds someone that cares about Frontier's customers. I am hoping that the mistakes made on August 6 become learning events for Frontier Airlines and that no one has to experience the very poor service we endured. The photo below was taken 14 minutes prior to our initial departure time.

Not Verified | Very disappointed with my sons carry on charges, its the same bag he has always used as personal item but this time around magically did not fit under the sit when my son sat down it actually fit. I'm disgusted that $89 was charge when there was no need. I feel talking advantage of and conveniently there is no prop there on site to see if it fits horrible experience my 18 year old had to endure and I'm sure the lady thought it would be an easy target. Not looking to fly through you guys ever again, i’ve use you for the last 7 years and this last year has been awful.

✅ Trip Verified | Frontier airlines advertises itself as a low cost airline but after all the fees, choosing a seat, carry on bag fee, check in fee, it comes to the same price as any other airlines. Flight from Dallas to Ontario and Ontario to Dallas was delayed. Got a delay notice 5 minutes before dropping off bag. They don’t send any updates after the the initial delay Notice and they Don’t let you check in till 2 hours before the flight was delayed. They spam you with emails to pay for checkin fees etc and a 20 minutes sales pitch to sign up for their credit card before landing was just too much.