Frontier Airlines

Not Verified | Uncomfortable seats, lost my bag. Frontier rep at Portland was unpleasant to deal with. It's 3 weeks later and I still don't have my bag. I can't understand customer service rep on phone because of accent. Frontier will never get my business again.

✅ Trip Verified | I purchased an upgraded window seat #2A. On arrival the people assigned to 2B / 2C were sitting in 2A & 2C. These persons were of a very large size by width and essentially eliminated the middle seat with their size making it impossible for me to take my window seat. Ultimately I ended up being offered the aisle seat #2C but because of the size of these people i was only able to use 2/3 of the seat and the arm rest to separate the seats was well behind the person next to me. I spent the entire flight folded over on myself with this persons entire arm resting on my arm and chest. At times i could feel the perspiration building up between our skins. Not only did i not get the upgraded seat i paid for, I did not even get a full seat. The flight crew did nothing to acknowledge the situation nor did they speak with the two passages to see if they had family members on the flight that would be willing to take the unaccommodating seat I was forced to use. The flight crew merely handed out seat belt extenders to the two passengers while I stood there. It turns out there was family members in the 3 seats across the aisle. One of them should have been asked to take the 2/3 seat I was forced to try and use. I try to fly Frontier when I can and have always been very patient with the flight crews out of sympathy for their situation dealing with a sea of humanity. On exiting the aircraft I did as I always do, Thanked the crew. This was their opportunity to at least thank me for my patience. I got nothing. Not even the recognition of the "thank you". Regardless, I paid for a full seat and didn't get one - I paid for an upgraded "more space" seat #2A and got less than I would have in row #31. Was I supposed to walk off the plane and hope to get a flight home somehow from some airline? This was their reply: We respect that you are requesting a refund. However, we cannot honor that request as this should have been referred to a Supervisor that was present and able to witness that you did not fit in the seat. In fairness to all customers, the fee for seat selection is non-refundable, the flight was completed the seat you were assigned had the same value as the initial seat purchased, a service was provided, due to our policies we are unable to issue a refund for a seat. An exception will not be granted for this situation. We will not be communicating further on this topic. Thank you for considering Frontier Airlines for your travel needs. Sincerely, Customer Relations Specialist

Not Verified | So not only they switched the gates on us but it was over a hr late . So I had paid for a shuttle when I got back and lost out on going home because we missed the shuttle. Then our flight didn’t leave till way later because “computer problems “ and some dude had to be taken off the plane. The whole thing made me and my gf uncomfortable. The flight was choppy and cramped plus you pay 60$ to check in your carry on if not online you pay at the gate 100$ there. Won’t fly with Frontier again.

Not Verified | I am still at the airport, our flight was 10.05 August 21, and they changed few times till now they said it’s for 4.30 and we ask for cancel the flight so we can go out. They said no, we ask where to get food and drink every where is closed she said they open at 4 am ! Instead they send 2 police officer.

Not Verified | The cost of the flight was reasonable since we only had 1 personal bag each. But they nickel and dime you to death with all the extra fees. The seats are very uncomfortable and not very much leg room. You have to pay for water and a snack. We have always at least gotten a drink. I won't say I wouldn't fly them again but I will try not to if possible.

✅ Trip Verified | My wife and I just had a baby on August 10th and I got appendicitis procedure done on August 15th so I booked a flight for my mom and brother to come visit and help out. Their Flight got canceled on 19th. A rep named Harvey assisted me that day. He mentioned there is another flight on the 21th told him that’s to long of a wait but he said no other flight so I wasted to be put on the 21st flight then I asked to be transferred to manager. He told me there is a 2-3 hour wait told him I don’t mind then 10 min later he came back and said he can’t complete the transfer and that he is going to cancel the rebooked ticket since I requested for a manager. He said the only way I can rebook the ticket is by canceling my request for manager so I was forced to cancel my request. Wasn’t compensated for our inconvenience. Got put on another flight for 21st of August and today the flight is delayed and I’m concerned that they are going to miss their connection in Denver. This stems from poor management and ownership. I called in to get help got hung up on so at this point don’t know what to do.

Not Verified | No notification at all that the flight had been cancelled, we get to the airport then find out Frontier is not in the main Austin terminal, it is on terminal B which is like 10 minutes from the Austin Airport and it is really a second class terminal. We get there and everybody is saying the flight got cancelled, we got to the line, knowing the flight had been canceled and when our turn comes, we are just offered a full refund or a flight the next day close to midnight, so for a 4 day vacation we would have lost already a quarter of our vacation, $200 for the show we had bought and one night of hotel. Later we were told by someone else that they could put us in a flight from DFW 4 hours away, so we tried that option but they said "but your return flight is still to Austin and we are not going to change that one", that just made us decide to cancel it and we ended up losing $700 for our AIRBNB and the show. We learned our lesson the hard way. My recommendation, pay more and use a better airline.

Not Verified | I have never been treated with such hostility and pompous attitude in an airport or on a plane. The Frontier employees act like they have so much power over you and treat you like vermin. Our personal size luggage, which we fly with every time we fly anywhere, we were told we had to pay for on our way home and we flew frontier (the same airline) to our original destination and there was no problem then. They we so rude that I was just about in tears and I have 5 kids that I am trying to care for as well. Also when your on the plane unless you are buying something they won’t give you the time of day and treat you as a annoyance. I will never fly frontier again. They are a joke of an airline.

✅ Trip Verified | Worst flight ever. Baggage weight limit is 40lbs so I paid extra to increase limit by 10lbs. At check in bag weigh 44lb. Clerk acted like I committed crime and had to pay extra which I had already paid. At boarding the flight desk person told coworker if carryon bags looked big, send the people to her to pay extra. When customers stated that he was allowed one carryon bag she said if he wanted to board plane he would pay the extra fee. Made women with small dog carrier pay extra also. Then got on the plane I have sat on stadium seats with more padding than this airplane. My butt was numb before we left the terminal. To get a bottle of water was extra. All told my inexpensive flight cost an extra $755 in add on. Will never fly Frontier again.

✅ Trip Verified | Worst airline I’ve ever been on. Told us to get off the plane because if a storm and said we would be back on made us wait for a manger for over a hour just for them to tell us to come the next day at 5 am for our flight the. Pushed our flight back to 9:45am without saying anything to anyone then pushed it back again to 10:15, and they did not offer not water or food. We all sat here for 6 hours while there flight attendants showed up at 9:45 am.