Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 3599 reviews
2/10
3 star Skytrax Rating
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1/10

"don't pay for your seat"

(United States)

Not Verified | I booked my flight & paid for an aisle seat but when I was boarding my boarding pass on my phone didn't work cause they changed my seat without asking me. The boarding agent told me that I had to call reservations when I asked for an refund. When I called I was told that they couldn't give me a refund because they didn't note my reservation for a refund. We already was late boarding but if I would have known that I would have held up my flight to get them to note my reservation so I could get my money back from this airline. Unless this is all you can afford or are in a jam and need to get somewhere. But if you are in a jam and have to use this airline I recommend that you don't pay for your seat cause they may change it without asking you and then the boarding agent will lie to you so this airline can keep your money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLa Guardia to Orlando
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
3/10

"I will never fly Frontier again"

(United States)

Trip Verified | I will never fly Frontier again! What a hot mess. It was a direct flight from Orlando to Syracuse they never put No one on the flights luggage on the right plane on Sunday. I get to Syracuse they tell me it'll be in on the next flight Tuesday after 1130 you can just come here to pick it up or put in a claim. Well the "claim" was to have it delivered. So I chose the option of coming directly to airport to get it. Figured it was the safer option. No one at the counter, the delta guy knocked on the door the Frontier agent came out, knows nothing and says the next flight is at 3pm but not from Orlando! So no one knows anything. Also side of there was no 1130 flight today! Call to make a claim now which I guess I should have done to begin with.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOrlando to Syracuse
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Frontier had no care or concern"

(United States)

Trip Verified | Horrible, horrible service. 2.5 hour delay without any explanation. Missed my connecting flight at a replacement cost of $1000. Frontier had no care or concern. Customer service is from outside the US...good luck there!
AircraftA320
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFayetteville to Las Vegas
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"why customer have to suffer"

(United States)

Trip Verified | Don’t choose Frontier. I booked the ticket in May for sept family trip and received an email in July that the flight got cancel. I got ticket refunds but not membership fee $79.99. As Frontier claimed that it is non refundable. I look up the flight availability in same week. They completely change their New York Stewart to Tampa route from four times a week to two times a week, plus not even on the same day. I just can’t substitute for a different frontier flight. I can’t even use the membership!! I get the membership specific for this trip. If this is weather conditions or I have to change the reservation, I understand it is non refundable. Frontier Airlines is the one that can’t keep up their service, why customer have to suffer from their scheduled change.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York Stewart to Tampa
Date FlownJuly 2022
Value For Money 12345
no
3/10

"So upsetting and disappointing"

(United States)

Not Verified | Had a flight going to NC but my flight home was canceled. No other options to fly out unless I wanted to pay 400$ more. I get it was a cheap flight but you’d think hotel option, maybe offer another flight but no. Basically on my own. I will never fly with this airline ever again. I spent the whole day on the phone trying to find a way home. So upsetting and disappointing. Then I was told I’d get my refund in 7 business days. I guess we shall see. I really don’t it. Thanks for nothing Frontier.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIndianapolis to Raleigh
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"will never ever fly Frontier"

(United States)

Trip Verified | Atlanta to San Diego. Took my first trip with my 5 month old and Frontier airlines canceled my flight twenty minutes prior to boarding. I had to start the process over again and fly with another airline. Frontier stated “in order to be consistent” we can only offer $500 per passenger in refund even though I had to spend $638 per passenger for same day ticket. I submitted a complaint and they wont refund me money for what was their fault and I’m out over $500! A 5 hour trip turned into 16 hours with a brand new baby and I will never ever fly Frontier again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAtlanta to San Diego
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Very unprofessional behaviour"

(United States)

Trip Verified | They put the cheap price on website just to sell and you get a surprise at the airport where they charge you again gor the carry on as well. They announced there is a gate change and never told flight is delayed. Lady attendant was very rude and threatening to call security. Guess what again they changed the gate to old one again. Very unprofessional behaviour and ridiculous and threatening attitude towards customers.
Type Of TravellerBusiness
Seat TypeEconomy Class
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"only be receiving $120 back"

(United States)

Not Verified | Trying to cancel a flight on Frontier for me and my sister - Cost $650 upon trying to cancel the flight we learn that will only be receiving $120 back. I was told that the cancellation fee will be total in the following format. $100+ per each way of the flight I have no problem paying cancellation fee but a cancellation fee on both end of the flight. The rep was trying to tell me that's the way it is. We are trying to cancel the flight 2-week before the flight so am such they will resale the ticket if don't have take a flight.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMiami to Cancun
Date FlownJuly 2022
Ground Service 12345
Value For Money 12345
no
2/10

"I haven't got the credit"

(United States)

Trip Verified | We have a flight from Punta Cana to CLT with connection in PHI but unfortunately the TSA lines were very long so we could not make the flight on time. Frontier could not put us to the next flight but instead made us purchase new tickets, get a hotel and transportation. No accommodation was provided. We ended up paying $640 in new tickets, Hotel $150 and UBER to Trenton NJ for the next flight to Charlotte. When I called customer service they offered an airline credit for $627 but this is the time I haven't got the credit, I called today and they said we were only get $127 for the portion we did not used (a joke).
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePunta Cana to Charlotte via Philadelphia
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"poor customer service"

(British Virgin Islands)

Trip Verified | My flight was scheduled to depart at 14:43 from STT to Orlando then to my final destination Atlanta. Instead we departed around 19:30 to San Juan prior to Orlando which was not part of our original route. Finally we arrived in Orlando at 23:30 but had to remain in the plane until 00:20 because Frontier Airline was in the middle of a shift change. I missed my connecting flight and was informed by Frontier Airline that I can be reschedule from Saturday 16/7/2022 to Monday 18/7/2022 at 22:17 hrs with out any food or accommodation. Upon inquiry I was informed that it is not Frontier Airline responsibility to provide food or accommodation despite they took us to a destination that was not part of our original route. Today is 19/7/2022 and I have not be contacted by the Airline. I was informed that I am responsible for finding funds to book a flight from another airline if I desire to arrive at my destination prior to the 48 hrs departure offered. Very limited and poor customer service has been offer and I will not recommend Frontier Airline to anyone.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSt Thomas to Atlanta via Orlando
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no