Frontier Airlines

✅ Trip Verified | When i tried to check in for my flight online the day before the flight, it gave me a notification saying ‘It is the country rule that you have to check in at the airport with a flight agent’. We were returning home to Denver after our vacation. When I got to Cancun airport 3 hours before my flight, I was told at the frontier counter that my 6 month old baby that was flying with me was not checked in. I had email confirmation that the baby was added as lap infant and i even presented the email sent to me by Frontier airlines, but staff who was at the counter was very rude, she barely knew what she was doing and charged me for the baby plus assistance fee for me and my husband. She refused to listen to any of our comments and said if we refused to pay right away, we had to go behind the line which had at least over 200 people. She charged us $60 that we did not have to pay in the first place. Lap infant is free but I am disappointed that I was charged for the baby who was already on my ticket plus she charged me and husband assistance fee because we stood at her counter to resolve the baby’s ticket issue. Never flying Frontier again and would not recommend it to others either.

✅ Trip Verified | We had a 15 hour flight delay. The flight was to leave the airport at 10:45am and we did not leave until around 3. We were to be to Disney the following morning. The employees were extremely unprofessional and to top it off we each got a $10 voucher to eat during a 15 hour flight delay. TEN DOLLARS! The water is $5 alone in an airport. Children were missing birthdays and Disney as well. The pilot walks by us and says he's going to sleep first then we can fly. The police were called because of this issue, and when the police arrived to the scene it was the Frontier employees that were being so unprofessional that the police left and told the employees to figure it out for themselves. There were 10 different excuses for the delay as well. There was no definitive answer as to when the flight would come. Every hour it would change so we couldn't even leave to spend the day outside of the airport. I had my own five year old with me and many other kids the same age. They behaved better than the employees. It was the most unprofessional setting I have ever witnessed. Pathetic airline.

✅ Trip Verified | We had an early morning flight and arrived to our assigned gates to see a ghost town. Upon verifying the gate, we discovered it was changed from D gates to E gates in LAS, causing us to have to haul ass to get to our gate on time. There was zero communication about this change from Frontier via email or via their app. In this day & age, most people are not visiting ticket counters, so this is not only an oversight on Frontiers last, but it’s also hugely embarrassing that they can’t communicate with their customers.

✅ Trip Verified | Horrible airline. They nickel and dime you for everything. Purchased 2 tickets at 1400 and baggage is not included, never again. The seats were the most uncomfortable, they do not recline, worst experience ever.

✅ Trip Verified | My family and I have been flying Frontier since 2012 and by now it is know as one of the worst airlines to fly. Frontier has now made it a primary priority of cutting corners and hiking prices while decreasing quality of service. I always travel with a backpack as my personal item and the first time, most recently, I tried to slide it into the bin it didn't fit and the Frontier employee said, "Sorry, you will have to step out of the line and pay for the bag." I then turn it at a different angle and slide it in so that it does fit but the Frontier employee had already made up her mind that I will be paying an extra $100 no questions asked. When i asked an Frontier employee about this they just shook their head and said, "I'm just doing my job, and these are the regulations for flying on Frontier, i don't make the rule." As a fellow business owner, a business should never treat it's customers like this in no way, shape, or form. I will never be flying Frontier any time soon in the future and I recommend to others that they avoid this airline at all costs because no matter what you pay for the ticket in the beginning there is always a hidden cost at the end and Frontier does their best to keep that motto their public standard.

✅ Trip Verified | The trick is to just get into Zone 1 to avoid paying for the bags. When they asked for Zone 2-3 I scanned my ticket to get inside, the attendant stopped me and about ~40% of the passengers to check for the bag size. Okay, who carries only a purse to travel? Not many. Of course many of us were flagged and had to pay $90. My bag was really close to fitting inside the tiny dimension so I pushed in the corners and the attendant says “ma’am, you’re not allowed to push inside. It doesn’t fit. You need to pay $90”. They were looking for the bag to slide inside by itself via gravity, which is ridiculous. I tried a few more times and she then told me to stop holding the line. I then consolidated and my backpack slid inside by itself. I was told to go back into the line and when I scanned the second time, the attendant flagged me again and said that backpack looked too big to be a carry on - he asked the other attendant who saw my bag going in said “she’s okay” multiple times but this attendant didn’t believe it. I had to go through it one more time- which was utterly disgusting that they really wanted me to pay that badly. I showed it again to both attendants and it was fine. Please avoid this airline as they prioritize ripping off $90/bag and losing customers (many were pretty upset about this whole bag situation- someone even said “I’m not riding this airline anymore”). Frontier needs to less enforce this or the airline goes down with a lot less customers.

Not Verified | They are the cheapest flights for a reason. Do not use unless necessary, you have to pay for water. I have used just about every airline service and this is by far the worst. Carry-on bags cost money and if your personal item is too large they make you pay for it.

Not Verified | I knew I would have terrible in flight service, but that's what I paid for. Was not expecting to have lost luggage considering I had a 2.5 hr lay-over in Denver. Luggage was missing and they had no idea where it was, come back in 2 hr when the next flight from Denver arrives, and by the way we will not deliver you luggage if it does eventually arrive since your final destination 2 hrs away.

Not Verified | My wife and I booked a flight on Frontier to RSW, didn't pay for seats. Flight is relatively empty. They put my wife in a window seat, and me in the window seat immediately behind her even though the middle seat beside her is unoccupied. What airline does that? Seems like Frontier is arm wrestling with Spirit to become the worst airline in the industry.

✅ Trip Verified | When I booked my flight it cost $100.00 and I redeemed miles but did not know there was a $75.00 redemption fee. I contacted customer service to ask if I could pay for the $100.00 flight cost and get my miles back to use another time. The customer service cancelled my flight in error and disconnected the call. Then, I received an email flight cancellation and a $75 cancellation fee! I was supposed to fly out the next day. I called customer service back to explain what happened and asked that they correct the error. After being on the phone for 2 hours, I was told that I would receive a call back in 48 hours. I explained that my flight was in 24 hours and I can't get on the flight since the representative mistakenly cancelled it. I was told that I just had to wait until they could review the recording of the call and it will take up to 48 hours. They would not expedite the issue even though they knew that I was supposed to get on the flight in less than 24 hours. I asked if they could escalate the error to a manager and was told no. They said they need to review the recording of the phone call and it will take 48 hours and that's all they can do. The customer service is horrible. They just don't care about their customers and will not take the time to help you.