Frontier Airlines

Not Verified | This was my first time in frontier. Flight was over 2 hours delayed and running behind, and they held everyone checking bag sizes and while up charging fees, also for my backpack. I have traveled many places with the same backpack but no one ever said anything but here they stopped me while boarding and asked to step aside. They are rude and not at all customer friendly. Never flying Frontier again.

✅ Trip Verified | Worst airline ever. This was my first time in frontier. They didn't allow me with my backpack. I have traveled many places with the same backpack but no one ever said anything but here they stopped me while boarding and asked to step aside. They are rude and not at all customer friendly. Never ever flying in frontier again.

Not Verified | The worst airport and plane experience I've ever had. Very rude, and tried making you pay for everything. Most didn't even know their job. Had to keep getting different tickets because the first ones given to us were no good. Waiting on tarmac 30 minutes or better, because they had no place for us to go. The great deal turned into your worst nightmare. Don't waste your money there, go elsewhere and enjoy your flight.

Not Verified | I will never fly Frontier again. I had a party of 3 (myself, husband and sister in-law) for which we all had the same "personal item" sized bag that was within Frontiers measurements as a "personal item". I have used these same bags many times flying Frontier and ordered these specific bags because the measurements are within their guidelines. My husband got thru with his bag after arguing with the workers that it was indeed within their guidelines. The employee said the "personal" item needs to simply fit in their box and it cannot be forced in. My husbands bag clearly fit in the box and they let him thru. Myself and sister in law (remind you, same bags as my husband just different color) did not pass their inspection because of the way we packed and our bags were sticking out. After arguing with the rude staff, I was left with no other choice but to pay for our bags. Little did I know, they charge $99.00 per bag at the gate!! That is $198.00 for the 2 bags. On our flight back from from Las Vegas to Denver; all 3 of my bags were not an issue. I don't understand how my bags magically shrunk especially since I did some shopping and was able to fit it in my bag! I contacted customer service for which I was on hold for over an hour before I could get to someone, all for them to tell me bag fees are non-refundable and they leave it up to the workers at the gate to determine if a bag is within or not within their guidelines. I submitted a claim to their claims department and even provided pictures that we took and it still wasn't enough! There are some major inconsistencies with Frontier. If Frontier wants to check everyone's personal item, that is fine however, you should note the personal item needs to be smaller than the measurements of 14"X18"X8". And you should be checking those carry on bags to make sure they also fit in your measurement bin because I guarantee they will not fit! And if that is the case, they should not be considered a carry on item, they should be considered a checked bag! Frontier has lost my business along with my family and extended family!

Not Verified | I have never had such a lousy experience with an airline in my entire life. And it isn't because of the uncomfortable seating, which is another problem all together. The problem with Frontier is that not one employee I spoke with is helpful in anyway. I opened a credit card with Frontier for the mileage program, and the company will not allow me to book a flight with these miles. I called on Monday, they say to call back because their system is down. I call Tuesday, same answer. On Wednesday I give one representative my information and spend over an hour and a half on the phone waiting to be transferred to the person who can help me. After waiting for that long the same guy picks up and says there is nothing he can do the system is down. So I ask to speak to his manager. He then puts me on hold for another 30 minutes and gives me to some guy who was not his manager and just said they couldn't do anything. So I asked to speak to an actual manager and they hung up the call. This company is poorly run to say the least. Have people who are passionate about your company who can help with issues, not just foreigners reading scripts who have absolutely no idea what to do.

Not Verified | I did not fly on the flight because my 9 year old daughter (also a passenger) tested positive for Covid-19 on a home testing kit administered an hour before we had to leave for the airport. I gave her 3 tests to make sure the result was accurate. We were scheduled to fly on an overnight flight from Las Vegas to RDU. I called Frontier and told the agent the circumstances and he told me that he would cancel the flight and that I would get a refund if I could provide a positive lab administered PCR test the next day. I submitted the positive PCR test, but my refund was denied. I have appealed that decision and the refund was once again denied. I asked the agent what I should have done, and the agent inferred I should have flown because I did not have a PCR test. Frontier in effect encourages passengers to fly with Covid-19 and yet does not require that passengers wear masks! I feel like I am being punished (to the tune of nearly $600 for being responsible in my concern for the safety of other passengers!

Not Verified | Ontario to Boston via Orlando. Tiny, cramped seats that did not recline. Tiny tray table. Unfriendly flight attendants. Exorbitant prices for counter check-in and baggage fee. I did not receive an email with a check-in link prior to the flight. There were no check-in kiosks either which would reduce the fees and streamline check-in. I can only conclude that this negligence was purposeful so that you are forced to pay the additional fees: 25.00 just to check in! and an additional 79.00 for the bag. They punish you for not checking in online but they did not send a check-in email. Also, there was no food offered on the 5-hour flight. Will not fly Frontier again.

✅ Trip Verified | Will never fly Frontier again. The worst customer service and rudest people I’ve ever dealt with when I’ve flown. During a “system maintenance” their entire site was down and tickets couldn’t be accessed. I had my ticket and was at the airport an hour and a half in advance and yet because of the maintenance, they had a line wrapped around the airport as people had to wait to get their tickets printed. They didn’t care about urgency. They didn’t care that I was going to miss my flight. I tried explaining and they just rolled their eyes at me.

✅ Trip Verified | When i tried to check in for my flight online the day before the flight, it gave me a notification saying ‘It is the country rule that you have to check in at the airport with a flight agent’. We were returning home to Denver after our vacation. When I got to Cancun airport 3 hours before my flight, I was told at the frontier counter that my 6 month old baby that was flying with me was not checked in. I had email confirmation that the baby was added as lap infant and i even presented the email sent to me by Frontier airlines, but staff who was at the counter was very rude, she barely knew what she was doing and charged me for the baby plus assistance fee for me and my husband. She refused to listen to any of our comments and said if we refused to pay right away, we had to go behind the line which had at least over 200 people. She charged us $60 that we did not have to pay in the first place. Lap infant is free but I am disappointed that I was charged for the baby who was already on my ticket plus she charged me and husband assistance fee because we stood at her counter to resolve the baby’s ticket issue. Never flying Frontier again and would not recommend it to others either.

✅ Trip Verified | We had a 15 hour flight delay. The flight was to leave the airport at 10:45am and we did not leave until around 3. We were to be to Disney the following morning. The employees were extremely unprofessional and to top it off we each got a $10 voucher to eat during a 15 hour flight delay. TEN DOLLARS! The water is $5 alone in an airport. Children were missing birthdays and Disney as well. The pilot walks by us and says he's going to sleep first then we can fly. The police were called because of this issue, and when the police arrived to the scene it was the Frontier employees that were being so unprofessional that the police left and told the employees to figure it out for themselves. There were 10 different excuses for the delay as well. There was no definitive answer as to when the flight would come. Every hour it would change so we couldn't even leave to spend the day outside of the airport. I had my own five year old with me and many other kids the same age. They behaved better than the employees. It was the most unprofessional setting I have ever witnessed. Pathetic airline.