Frontier Airlines

Not Verified | My wife and I booked a flight on Frontier to RSW, didn't pay for seats. Flight is relatively empty. They put my wife in a window seat, and me in the window seat immediately behind her even though the middle seat beside her is unoccupied. What airline does that? Seems like Frontier is arm wrestling with Spirit to become the worst airline in the industry.

✅ Trip Verified | When I booked my flight it cost $100.00 and I redeemed miles but did not know there was a $75.00 redemption fee. I contacted customer service to ask if I could pay for the $100.00 flight cost and get my miles back to use another time. The customer service cancelled my flight in error and disconnected the call. Then, I received an email flight cancellation and a $75 cancellation fee! I was supposed to fly out the next day. I called customer service back to explain what happened and asked that they correct the error. After being on the phone for 2 hours, I was told that I would receive a call back in 48 hours. I explained that my flight was in 24 hours and I can't get on the flight since the representative mistakenly cancelled it. I was told that I just had to wait until they could review the recording of the call and it will take up to 48 hours. They would not expedite the issue even though they knew that I was supposed to get on the flight in less than 24 hours. I asked if they could escalate the error to a manager and was told no. They said they need to review the recording of the phone call and it will take 48 hours and that's all they can do. The customer service is horrible. They just don't care about their customers and will not take the time to help you.

✅ Trip Verified | I used to be a loyal Frontier flyer. While they never provided any extras, I always found the aircrafts to be clean and on time. After my experience with Frontier today, October 2022, I will never fly Frontier again. The customer service of Frontier is insulting. Our flight was already over 30 minutes late and the gate agents had every single passenger put their backpack in the luggage check. For reference, my backpack contained two outfits and a toothbrush. If your bag did not fit, you were charged one hundred dollars, additionally, a man behind me was having technical problems with his phone and asked for his boarding pass to be printed. They charged him twenty five dollars. These charges are no way to treat passengers at all. I encourage everyone to choose another airline. While it may look more expensive when booking, if you account for all of the hidden fees of frontier, you are in fact saving money.

Not Verified | Terrible airline. Do not use. From Charlotte to Orlando I checked with them at the counter about my bag. It was considered a personal item and ok. At Orlando on the return trip I was charged $99 for the same bag. I had nothing else with me. None of the Frontier kiosks worked. The website did not work. There were a lot of upset customers. Never using them again.

✅ Trip Verified | The app wasn’t allowing me to do a check in prior to arriving at the terminal, I had no choice but to ask for the staff's help, they charged me $75 for me and my two children. Before getting the help I showed my active duty military ID, their policy has an exemption for “Active Duty US Military with valid Common Access Card”. It doesn’t specify if dependents are not included like they do for the bags. Plus, I was able to do the check in on the way back so, I didn’t need help with boarding passes. I just needed to throw my checked bag to go on the plane, and for that, which I couldn’t do a self service because they do not have it, was charged for the service fee again. Plus, they don’t have priority boarding like most airlines, not even for people with obvious disabilities, they charge for snacks and drinks, they don’t accept cash, and the amount of extra fees in your ticket is ridiculous.

Not Verified | This is the worst airline. They charge for your checked bag, your carry-on, personal item, overweight bags, and to check in. They are ridiculous prices at that. I thought Spirit Airlines were bad, no! This one is worse. Never again will I fly this airline. If you’re thinking of flying, just do it with Delta/Southwest/American. If this was the only next available flight to any of my destinations that could take me on time, I’d rather book with a different airline on a later time and date. This airline is a trap, I feel bad for the people that work there. It’s not their fault this airline is the worst. Never again will I fly with them.

✅ Trip Verified | Worst airline I had ever boarded. They charged me 99$ at the last minute for my back pack. Very rude service and I will try not to board this airline in future.

✅ Trip Verified | I had to cancel my flight and they did not answer my call I waited for 50 minutes on hold and had to hang up. I finally got through via chat 3 hours later. They refused to give any credits back. That it was after their cutoff. So they out you on hold so that you break their policy and say no. We pay the price for understaffing their company.

Not Verified | Had a horrible experience with Frontier. Rude workers at the gate made me pay an extra 99.00 for a carry on because they said since I pushed my personal item into the bin that it didn’t count even though it fit! I’ve flown Frontier for years and will never fly with them again. I called there customer service and said there’s nothing we can do sorry about your luck. My personal fit in there stupid bin and they had no reason making me pay $100 extra. My recommendation is fly any other carrier. These people suck.

✅ Trip Verified | The pinnacle of nickel and dime airlines. My first and last time I will fly with Frontier. Staff are incredibly rude. They charge you to breathe air. I will gladly pay up for better service.