Emirates

✅ Trip Verified | Dubai to San Francisco. I do not think this airline cares about its economy class passengers. This is a very long flight. Two hours into flight, they did not even provided a cup of water. They gave a food menu. That was a farce. Was it due to the flight attendants negligence or airlines policy. Food menu had two choices, yet when time came they told us only one item is available, like it or not. The item were half cooked. They should have told us that no food will be available. That way passengers could have made their own arrangements.

✅ Trip Verified | Trivandrum to Seattle via Dubai. Recently I had a travel interstate in India in a volvo bus where the ticket was 600 per head and the push back seat gave full comfort of sitting and sleeping overnight during a 8 hours travel. Now I also had a recent international trip with Emirates in a flight where the ticket rate was 1,20,000 per head and the seating arrangement reminded me of cattle transportation that I have seen in India. Kindly consider that people travelling in Economy are also human beings and please understand that when we do 16-20 hours of journey, you can at least provide a proper push back seat which is comfortable.

✅ Trip Verified | Dubai to Colombo. Emirates stand as my preferred choice and the reason I pen these lines is to draw attention to a trend that seems to be slowly creeping in and lowering the standard. I travel economy as I have a back problem and feel more comfortable in the small harder seat sitting straight through a flight. My ticket was purchased in economy, I subsequently received a mail to state that I had been specially selected for an upgrade on a small payment. I did this only to offer the seat to my son, I later realized that most of the passengers had received the same message. This is actually a rip off as if I were to have bought a CCL ticket directly it would have cost me AED 3035/- here with the ug's it ended up a little more but minus the CCL benefits. Baggage, limo and lounge. Unlike several years ago when the crew looked stunning and of a better background today they seem to be quite poorly behind the uniform. Gone is that poise and flare. On my return journey the crew managed to tick me off with her carelessness and rudeness. If I had never travelled Emirates before it may have been my last. Food not to my liking, Crew - stay in your pantry. Regular seats limited pitch not suitable for the tall and well built. Inflight movies - great kept me busy. Tickets - great value for money but paid upgrade - should be avoided

✅ Trip Verified | Brisbane to Birmingham via Dubai. We flew on an overnight A380 Emirates flight from Brisbane to Dubai in late September, leaving Brisbane late at night. Flying time was 14 hours 20 minutes non-stop. This was sleeping time - I thought. I paid the extra $55 to select seats in economy for my wife and myself. I boarded and sat down to our long haul flight on a seat that was already broken. The recline wouldn’t lock in, and made an awful clunking noise whenever I moved the seat back or forward. After a few hours I had worked out that if I pushed back hard and held on with my feet and my back I could get the seat to recline. But as soon as I let the pressure off it immediately sprung back – in fact it sprung back past normal upright. You can imagine the result - 14 hours plus of long haul discomfort, battling with this seat! Naturally I couldn’t keep it up for the whole flight, and so after a few hours I sat upright – or past upright. Given that the seat in front was fully reclined, while mine was leaning forward, I couldn’t even put my head on the tray table. I mentioned the problem to the Emirates staff on board, but nothing could be done as it was a full flight, they said. So I left it at that. On our return home to Brisbane a month later I wrote to Emirates about the matter. They said that they would respond within 30 days, after they had gathered the facts. On day 30 I had no answer, so I prompted them for a reply. Yes, they eventually said in their response – the seat you selected was in fact broken on that flight - we knew about it as we had a logged report on it. Sorry to hear that you didn’t find the flight comfortable. (They obviously knew about the problem on the day that they received my email - but they deliberately held out responding for the full 30 days – hoping, no doubt, that I’d forget the matter.) They went on to say:- “Given that you had availed of the Advance Seat Reservation and paid AUD55.00 for the seat, we will be pleased to refund this charge to you. Kindly provide your bank details in order to process a bank transfer to your account….thank you for taking the time and trouble to write to us. ” That was it. If I had not paid $55 to select the seat – would Emirates have just written back (after 30 days) to say, sorry about your long uncomfortable flight in our broken seat, but too bad – nothing more we will do? If you are an economy class traveller like me, find an airline where passengers like you and me have had some genuine, and timely, resolution to their genuine issues. Don’t fly Emirates economy!

✅ Trip Verified | Birmingham to Dubai. Very disappointed- what on Earth has happened to Emirates? Service extremely poor! Had service light on requesting some water to take a tablet for over an hour had window seat so couldn’t get out - run out of food so was given a child’s meal option! Drinks very sparse and food poor! Worst airline for service I have flown with for some time, i must not forget however we got to Dubai and back safe but I am sorry Emirates the rest was more like you would expect from a budget airline! Really disappointed and will avoid in the future.

✅ Trip Verified | Budapest to Colombo via Dubai. If I can name the most child hating airline, than Emirates must be the one. It was 4 flights but each and everyone was a nightmare. We travelled with our 1 year old son. He was offered food on 1 of the 4 flights only. We weren't asked even once if the baby is all right, if we need any help but we were harassed several times instead. The seats were uncomfortable and narrow, the on-flight entertainment hardly worked, once the screen was broken, once it was frozen and had to be restarted, once the console were broken, 3 different flights, 3 different problems. The utensils were dirty in the sealed pack and the food were terrible but hey it's economy so this would be least problem of ours. All in all the staff was probably the rudest it can be, we hardly met any kindness or smiles, although they cooled down the aircraft to something between 15 and 10 C degrees they arrogantly collected all the blankets way before landing so we almost frozen to death. At least it made us understand why some people are flying in winter jackets near the equator. There is no way we are going to use them again.

✅ Trip Verified | Kuwait to Dubai. I am a hesitant traveler on the Emirates, and this was the worst trip. The seats seemed narrow and the distance between them small. There is only one food category, entertainment programs did not contain anything new. The cabin staff were very kind, Wifi was free for one hour.

✅ Trip Verified | Cairo to Singapore via Dubai. Ground staff Ran out of fragile tags and was not willing to get it from other counters. During the serving of meals, it took an exceptionally long time before we were served and the steward did not provide us with the menu - only offered chicken option to us. When we probe further he mentioned that there is beef and chicken, so when we chose beef the steward mentioned that there is only one beef option left. However I noted that in his tray there were many more beef packets in his trolley and he was serving beef options to others.

✅ Trip Verified | Sydney to Dubai. It was my first time with Emirates and the experience was negatively affected by the fact that 4 toilets of economy class where not functioning and closed. The economy class was full and people had to use the only 2 toilets functioning at the front of the cabin. Service was slow and affected by the fact that people needed to go through the attendants to go to the front toilets. At the end of the trip the toilets flooded.

✅ Trip Verified | Dubai to Dusseldorf. From Dubai lounge with direct way to board the aircraft. Nice and professional flight attendants especially the purser. Very delicious food serving breakfast and lunch. The best entertainment system available. A perfect flight experience!