Emirates

✅ Trip Verified | Lisbon to Dubai. Emirates is going worse and worse, service is not great, food is horrible and really small portions. In an 8hour flight we get only a small meal and a mini snack. We pay a lot for a flight that is not by far good, the staff is more worried to take care of family flying on same airplane, than with other passengers. IFE screens sometimes are not working. Wifi inside, it should last 2h for free, I had 5 minutes, and couldn't connect any more.

✅ Trip Verified | Boston to Colombo round trip via Dubai. First of all my transit at Dubai airport 14 hours. When i was booking my ticket I asked if I will get Hotel and meals, They said Yes But at the airport their ground people said we stop giving hotel and meals from November onwards. When I was was flying on January 2017 my transit was 20 hours, I didn't get hotel at that time too - the reason they said my ticket cost not reached $1000. I was sitting on the chair for 14 hours. The flight was miserable. Meal they were serving is horrible. They gave menu, so I decided to ask scrambled eggs, they said we don't have, Lunch I asked Fish that was in the menu they said they don't have, gave me Turkey which i don't eat. I am so disappointed.

✅ Trip Verified | Hyderabad to Los Angeles via Dubai. Every time I have been carrying my cabin baggage along with laptop bag, including my travel this time. I flew to Hyderabad without any problem. However, while flying back from Hyderabad they asked me to make cabin baggage and laptop bag to 7kg which wasn't possible. So they wanted me to pay $50 for it saying additional baggage. Other passengers were charged similarly. If they had a policy like this they should have told passengers (Emirates baggage rules) so passengers are aware and better prepared, and not wait until check in time.

✅ Trip Verified | Moscow to Singapore via Dubai. Spacious and comfortable A380 planes, excellent seats and lots of fresh air in the cabin. A380 surely provides a more relaxing and smooth flying experience. Convenient and easy transfer at Dubai. All flights were on time. Very attentive and courteous service, good food and drinks. Great entertainment system with lots of new and interesting movies. Unprecedented value for money.

✅ Trip Verified | Dubai to Manchester. Waste of time booking business class flights or using skywards. Emirates are now not giving out upgrades due to financial issues? To use miles to reduce bill is also waste, if you buy miles to gain upgrade your miles don't reduce as same cost of buying miles - the difference is a lot. Staff at upgrade desks, not very courteous.

✅ Trip Verified | I had a flight from Bangkok to Paris (France) via Dubai. The transit was supposed to last 1h 30. With a 1-hour delay announced on the first flight (warning received by email a few hours before check-in), I thought the transit would be tight to be held. Contradictory information was given on the airport and by mail. We asked the ground staff, all they could say to us is "no". When finally our flight took off with a 2-hour delay, we thought we could not make it. Onboard, the crew did not want to listen to one single word from the passengers. All they could say to us is "no". When landing at Dubai, talking to the ground staff was of no use : all they could say to us is "no". So we ran to the boarding counter of the next flight. The plane was here, but we could not get inside. We waited 2 hours in Bangkok airport and the plane could not wait 15 minutes for the passengers to board, resulting in a final delay of 15 hours. We finally reached Paris the day after. Fortunately we could spend the night in a hotel. And we could get the final flight the day after, where all the blankets were gathered in front of emergency doors. And of course with a delay. Emirates, never again.

✅ Trip Verified | Tokyo to Dubai. First time traveling on the A380 and it was excellent. Spacious, comfortable and huge amounts of storage space. Attentive but unobtrusive service from friendly crew. Had ordered the vegan meal so received the now somewhat expected ratatouille and fried potato cubes which was a little underwhelming. The next meal that arrived (breakfast?) was a huge serving of lentils and more ratatouille so I decided to give that a miss and just take advantage of the pastries that were offered round instead. Managed to sleep for a decent amount of time on this flight so arrived feeling fresh and rested. A great flight and great service but my food option could perhaps have been a little better.

✅ Trip Verified | Athens to Dubai was delayed. No proper communication from the pilot for delay during landing to Dubai. The head of the cabin crew absent during the trip. No duty free articles presented during the flight. I called several times for the stewardess with the button to place an order for duty free articles, but nobody came. Completely careless for the passengers. Unpleasant experience from a top rated airline!

✅ Trip Verified | Bangkok to Lisbon via Dubai. My business class upgrade did not work. No plug for my laptop. The crew were rude on my flight down to Bangkok. This has been the worst experience ever. I really don’t understand how they can brand them self as a award winning company. Oh yes, I also tried to buy an upgrade, that’s was not possible in the airport, I had to do that on the flight. On the flight they told me to do it in the airport, this happened in 2 flights with 2 airports

✅ Trip Verified | London to Chennai via Dubai. Extremely disappointed with customer service at Dubai international airport. I was stopped near the gates by a rude manager at Dubai during my transit flight. I was told that I was over my allowed cabin luggage allowance of 7kg. My cabin baggage weighed 10 kg, I tried to explain that the excess weight in my cabin luggage was from duty free goods. He asked me pay excess luggage or leave goods there. I had to leave things at the gates before I was allowed to board. I wrote to customer service and although they apologised for the attitude and behaviour of their staff they were not clear about cabin luggage policy. In their own words “ I must point out that Emirates hand baggage allowance for Economy class passengers has always been one piece not exceeding 7kgs. Naturally, we allow reasonable quantities of duty free goods in addition to the above, however it would appear that the total weight off your hand luggage when reporting at the gate for your flight was exceeding your allowance”. I emailed them back asking for clarity about what reasonable quantity of duty free goods is but they had no explanation. On board food was average with one meal served for this 7 Hour flight. I would certain think twice about flying emirates again and definitely not buying duty free from Dubai.