Emirates

✅ Trip Verified | Manchester to Durban via Dubai. I upgraded with miles to business class on both legs and qualified for the chauffeur drive at both ends. Business class is something Emirates does extremely well and the A380 business class product in particular is outstanding. B777-300ER still good but a 2-3-2 layour (instead of the 1-2-1 on the A380), seats don't lie 180 degrees flat and no personal work space/minibar. Attention from cabin staff, food etc great. Lounge at Dubai was in one of the smaller terminals so not as good as the main business class lounge but connection was short anyway. Overall well worth the miles upgrade

✅ Trip Verified | Amsterdam to Melbourne via Dubai with Emirates in May 2018. It was genuinely a disappointing trip and confirmed just how overrated Emirates is. On the AMS-DXB sector, every Cabin Crew member genuinely looked like they did not want to be there. People would move out of their way in the aisle to make way for the crew and were never given a single smile or "thank you" of acknowledgement. They were far from friendly, could not crack a smile, and appeared like emotionless robots. The seats were so uncomfortable and you could feel the framework of them beneath your behind because the seats had been sat in so many thousands of times without re-upholstering. That's not very comfortable for a 14 hour flight. The entertainment system was a joke. Please don't get me started on it. On not one, but both sectors, there was no recognition in their system that I had requested a vegetarian meal, so I was lucky to be graced with "untouched leftover" vegetarian meals on both sectors, but only for one meal on each flight. The Cabin Crew on the first flight couldn't stop reminding me how lucky I was and that it was my fault and patronised me, repeatedly saying "mmm yes, just next time you must request your meal beforehand." They seemed to have not listened to a word I said. Regardless, there was not even a vegetarian option on the actual menu.

✅ Trip Verified | This was my first experience with Emirates, and I was surprised how average it was. Maybe expectations were too high, but this experience was just not as good as Emirates promotes itself (best airline? Really?) The aircraft was not new and a few seats were damaged. The cabin was not clean. The staff were not friendly, and once they totally ignored my request for assistance. Entertainment system was not very handy: the touchscreen was not working properly on both flights, so I had to use an old and an uncomfortable joystick. I didn't like the selection of movies, either - there were many movies in the database (including Asian, Bollywood etc) but all of the Western movies were more or less of the same genre. Same with TV shows. The dinner was very good, however, only one real meal on a long haul flight was not sufficient (only an old sandwich was given before landing). There were no snacks or beverages in between. No amenity kits provided. There was wifi onboard; 2 hours free. On a positive note, you can check-in 2 bags, 32 kg each. Overall, it was all okay because Emirates flight was the cheapest one among all flights available for this route and date. I would be very disapointed otherwise, though.

✅ Trip Verified | Bangkok to Hong Kong. This was truly a flight to remember. The seat went beyond comfortable; it was luxurious. This was a short flight, so my interest in the IFE was limited to the flight map and the external cameras - what a treat! There were so many flight attendants assigned to the business cabin that the service was personalized and super attentive. Once again, I enjoyed the lounge food so much that I had little appetite left for the elaborate onboard meal. I ordered the "mild" chicken curry. I should known that my interpretation of mild and that of the Thai catering service might vary considerably. I had contacted Emirates customer service ahead of the flight with a special request. Their communication was exemplary, and they accommodated me beyond what I Had hoped for. The only drawback to this flight that I can comment upon is that it has spoiled me for flying with anyone else. I will have to adjust my expectations.

✅ Trip Verified | From the Emirates lounge in Glasgow all the way to Adelaide everything worked well. The flights were good and the transit in Dubai was fine. The first flight had excellent service whilst the flight to Adelaide the staff weren't as attentive. Good airline and I would use them again.

✅ Trip Verified | Dallas to Dhaka via Dubai. Nightmare in the Sky! Horrible Experience! The flight from USA to Dubai was a chaos! They have messed up the seating arrangement for most of the passengers. They changed my assigned seat. It was an aisle seat but they changed it to a middle seat. And again changed it back as I complained after boarding the aircraft. The interior of the aircraft looked old and not clean. The worst part was food. Chicken/prawn curry with rice. These were my options and I choose chicken curry. Snack was a small pizza which was a joke. I was hungry for the whole duration of the flight. The ticket was expensive so it was surely not a value for money. It used to be good but now it is a hell in the sky if you have a long flight. Never again.

✅ Trip Verified | Hong Kong to Bangkok. Departure delayed by an hour due to a technical fault which could not be fixed with another Emirates A380 due to fly HKG non-stop to DXB three hours 25 minutes earlier. Some passengers from that flight were transferred to ours. But why that should have resulted in a lengthy delay to our flight beats me and was never explained. As a result we had to sit on board for over an hour before push-back. Once again I found the revised upper deck layout with 100 or so Y passengers in front of business class especially annoying, this time with what seemed like a major raucous party taking place just a few rows in front of my seat. Having travelled for much of the day and connected in HKG, I found it impossible to relax, the more so as the plane was being refuelled and the lighting full on. How come refuelling took place after the scheduled departure time given that our aircraft had arrived in HKG several hours earlier? Although hungry, I skipped dinner as midnight was just too late for me. All I wanted was try and sleep but even that was difficult with the short flight time. I appreciate that technical issues do occur and I felt sorry for those who had to be involuntarily rerouted via BKK and would as a result arrive late in DXB by six hours or more. For those of us who had elected to take the Bangkok flight, though, this was maddening! The lack of detailed explanations was even more so.

✅ Trip Verified | Munich to Jakarta via Dubai. The quality and service with Emirates has gone downhill within years. Upon arrival in Munich, I am informed that one of the seats in the A380 is damaged and been told to change the seat. In addition to that, customer ignored the seating requested. The seat is damaged was located in the window seat and only middle seat available, because it is a full flight. Never experience like this before on other airline. The first food was edible and the second one (before landing) was awful. The entertainment on my seat was broken, asking staff for help but ignored this helped. The WI-FI is free for several minutes but you must pay again after that. Last leg on DXB-CGK this is at least better than the MUC-DXB route which everything works fine. The service on the A380 was unacceptable with lack of customer support who decides on changing seat for the customers that flies the A380. In the future, I will avoid their A380 because of this issues with IFE etc. I have sent complaint to the airline which I’m still waiting for any replies about this experience.

✅ Trip Verified | My flight on the outward journey and inward journey was late and we had to run the length of Dubai airport to catch our connecting flight. Dubai airport is huge and my husband has trouble walking let alone running. Cabin crew on return flight from Dubai to Manchester were dreadful. We were 3 and a half hours before a drink was offered but we could clearly see the staff in the galley eating and drinking and have a good old laugh. They said nothing when a man walked up the aisle cleaning his teeth with toothpaste and a brush with disgusting bits flying over the other passengers. A horrible experience from start to finish.

✅ Trip Verified | Birmingham to Bangkok via Dubai. First flight, on time boarding done very efficiently due to empty flight. Crew were very nice telling passengers sat in full rows that there were free rows scattered around the plane that they could move to. Plane was brand new, great seats, great entertainment system. Food was 50/50. On time arrival into Dubai but delayed due to having to go to a remote stand and taking a bus that took 40 minutes! to get to the terminal. Got to the terminal and realised I left my onwards boarding pass on the plane but the staff issued me a new one very quickly. Second flight boarded on time as well however, we were an hour late taking off due to the weather but the crew made up for it. Like the first flight, crew were excellent and the food was a lot better on the 2nd leg. Sat on the upper deck, definitely recommend it as the more private cabin and the side compartments are really good. Overall, great experience with Emirates.