Emirates

✅ Trip Verified | Washington to Delhi through Dubai. Everything looked fine until I reached Dubai Airport before gate. My luggage was weighed by Emirates staff (One cabin bag and a laptop bag) and I was passed through. At next stage a female staff informed that I couldn't carry my cabin luggage as there is not much space inside the flight and I will need to Check-it in. I requested to carry it inside and explained it had original property documents which were very important and I couldn't check it in (I even opened my bag and showed her that there were only the documents). While I was talking to her the Supervisor came to me, grabbed my luggage in very rude manner and took luggage back to weighing place and told I am not allowed to take a laptop bag. I explained that it is mentioned on my tickets that one carry-on item such as laptop is allowed. He said your other bag is heavier than allowed limit and I will need to pay the money for that. I told it was already passed from Washington Airport as well as here (Dubai) also. It looked like that other staff there was also not comfortable with his behavior. Finally I requested him to let me go and I will pay the additional charge. After a lot of request and paying the amount he allowed me and told the staff to check in my luggage and didn't allow in the flight.

✅ Trip Verified | Jakarta to Moscow via Dubai. Emirates ruined my vacation. Had a really awful experience with Emirates. On our way back from Jakarta to Dubai our flight was cancelled and Emirates never notified us. As a result we showed up on time of our original flight only to find out that Emirates moved us to an earlier flight without notifying us. Emirates refused to sit us on another flight and we had to buy new tickets back home all the way from Jakarta to Moscow. Even after that incident for 3 months already I’m struggling to get a confirmation that my flight was cancelled to get a compensation from my travel insurance company. And for 3 months I encounter the heaviest bureaucracy I’ve seen in years. And zero result. Never again I will fly with Emirates.

✅ Trip Verified | Hyderabad to London via Dubai. We have experienced first-hand how high-handed Emirates has become lately. We are told to check-in our carry-on luggage at the gate just before entering the flight in Hyderabad en route to LHR via Dubai. Once we reached LHR one of the checked carry-on bag went missing. We got our bag finally after 3 days of minimal communication from Emirates, only to find out our laptop got stolen along with other food items. Emirates did not inform us about missing stuff when the bag got delivered. Their customer service responses were canned and totally put the blame on us for checking in the bag. Such a shame!

✅ Trip Verified | Flew Dubai to Lisbon. If you are looking for a comfortable seat, don’t fly Emirates. The seats were in very bad shape and had almost zero padding. Furthermore, despite paying quite a substantial amount for the exit row seats to ensure we had extra legroom, on the Dubai to Lisbon leg, the space we paid for was constantly filled by passengers queuing up to have their photographs taken with Emirates service staff. This practice, which appeared to be encouraged by Emirates staff, resulted in great inconvenience to ourselves and many other passengers. The choice of entertainment was also below par.

✅ Trip Verified | Manchester to Durban via Dubai. I upgraded with miles to business class on both legs and qualified for the chauffeur drive at both ends. Business class is something Emirates does extremely well and the A380 business class product in particular is outstanding. B777-300ER still good but a 2-3-2 layour (instead of the 1-2-1 on the A380), seats don't lie 180 degrees flat and no personal work space/minibar. Attention from cabin staff, food etc great. Lounge at Dubai was in one of the smaller terminals so not as good as the main business class lounge but connection was short anyway. Overall well worth the miles upgrade

✅ Trip Verified | Amsterdam to Melbourne via Dubai with Emirates in May 2018. It was genuinely a disappointing trip and confirmed just how overrated Emirates is. On the AMS-DXB sector, every Cabin Crew member genuinely looked like they did not want to be there. People would move out of their way in the aisle to make way for the crew and were never given a single smile or "thank you" of acknowledgement. They were far from friendly, could not crack a smile, and appeared like emotionless robots. The seats were so uncomfortable and you could feel the framework of them beneath your behind because the seats had been sat in so many thousands of times without re-upholstering. That's not very comfortable for a 14 hour flight. The entertainment system was a joke. Please don't get me started on it. On not one, but both sectors, there was no recognition in their system that I had requested a vegetarian meal, so I was lucky to be graced with "untouched leftover" vegetarian meals on both sectors, but only for one meal on each flight. The Cabin Crew on the first flight couldn't stop reminding me how lucky I was and that it was my fault and patronised me, repeatedly saying "mmm yes, just next time you must request your meal beforehand." They seemed to have not listened to a word I said. Regardless, there was not even a vegetarian option on the actual menu.

✅ Trip Verified | This was my first experience with Emirates, and I was surprised how average it was. Maybe expectations were too high, but this experience was just not as good as Emirates promotes itself (best airline? Really?) The aircraft was not new and a few seats were damaged. The cabin was not clean. The staff were not friendly, and once they totally ignored my request for assistance. Entertainment system was not very handy: the touchscreen was not working properly on both flights, so I had to use an old and an uncomfortable joystick. I didn't like the selection of movies, either - there were many movies in the database (including Asian, Bollywood etc) but all of the Western movies were more or less of the same genre. Same with TV shows. The dinner was very good, however, only one real meal on a long haul flight was not sufficient (only an old sandwich was given before landing). There were no snacks or beverages in between. No amenity kits provided. There was wifi onboard; 2 hours free. On a positive note, you can check-in 2 bags, 32 kg each. Overall, it was all okay because Emirates flight was the cheapest one among all flights available for this route and date. I would be very disapointed otherwise, though.

✅ Trip Verified | Bangkok to Hong Kong. This was truly a flight to remember. The seat went beyond comfortable; it was luxurious. This was a short flight, so my interest in the IFE was limited to the flight map and the external cameras - what a treat! There were so many flight attendants assigned to the business cabin that the service was personalized and super attentive. Once again, I enjoyed the lounge food so much that I had little appetite left for the elaborate onboard meal. I ordered the "mild" chicken curry. I should known that my interpretation of mild and that of the Thai catering service might vary considerably. I had contacted Emirates customer service ahead of the flight with a special request. Their communication was exemplary, and they accommodated me beyond what I Had hoped for. The only drawback to this flight that I can comment upon is that it has spoiled me for flying with anyone else. I will have to adjust my expectations.

✅ Trip Verified | From the Emirates lounge in Glasgow all the way to Adelaide everything worked well. The flights were good and the transit in Dubai was fine. The first flight had excellent service whilst the flight to Adelaide the staff weren't as attentive. Good airline and I would use them again.

✅ Trip Verified | Dallas to Dhaka via Dubai. Nightmare in the Sky! Horrible Experience! The flight from USA to Dubai was a chaos! They have messed up the seating arrangement for most of the passengers. They changed my assigned seat. It was an aisle seat but they changed it to a middle seat. And again changed it back as I complained after boarding the aircraft. The interior of the aircraft looked old and not clean. The worst part was food. Chicken/prawn curry with rice. These were my options and I choose chicken curry. Snack was a small pizza which was a joke. I was hungry for the whole duration of the flight. The ticket was expensive so it was surely not a value for money. It used to be good but now it is a hell in the sky if you have a long flight. Never again.