Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1348 reviews
6/10
4 star Skytrax Rating
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10/10

Emirates customer review

(Singapore)

The chauffeur arrived at the hotel on time and helped us to load the luggage and drove us to the airport on a Holden Statesman car. The Emirates Check-in counter is the first counter in the row which is quite convenient. Check-in was swift and we were handed a pre-clearance form along with our boarding passes. We cleared past the baggage screening and emigration in a jiffy. We made our way to the Emirates lounge located right above the departure hall. At the boarding gate they have a separate pathway for First and business class passengers. The FAs welcomed us and guided us to our suites. We were given a pre-take off drink cold towel and Arabic coffee while we waited for rest of the flight to be filled up. A FA came to my suite and introduced himself and gave me a Leather bind menu card and told me that it's not an a la carte dining that night as it was just a four hour flight. Right after the take-off the FA came to take the dinner order. I ordered a Mocktail while waiting for my dinner to be served and it was served promptly with warm nuts. Dinner menu and the choices were pleasing and the food was great. We decided to shower the shower attendant notified us once the shower was ready. The shower was huge and had two types of timeless spa products. A series of shower gel shampoo and moisturiser for relaxation and another series of products to feel refreshed. Other amenities such as razors shaving cream moisturiser cologne and hairdryer were available too. When I returned to my seat the FA came with a detox drink and asked if I wanted the bed to be made. I relaxed at the bar's lounge seats while waiting for bed to be made. When I returned the seat was made flat and all set comfy with mattress duvet and a Godiva chocolate placed on my desk. Overall it was a pleasant flight and great service.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

Travelled from Manchester to Lahore. Seats were fairly comfortable staff was very good food was nice toilets were clean. Inflight entertainment was really good I enjoyed watching the movies. The only thing that I didn't like was the delay of up to 20 minutes!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Emirates customer review

(Australia)

Economy class from Dubai to Bangkok on A380. The hype was great and the result disappointing the seats were narrow minimum leg room and back of the seat in front of me reclines into my lap. Furthermore I felt that the seats were as cramped as on a charter flight. I will choose an old 747 or 777 for my future travels. I recommend Emirates but not the A380 for tall passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(United Kingdom)

NCL-DXB DXB-BKK-HKG then return on the same flights. Outbound Newcastle to Dubai on 777-300ER. Very good flight - good food good choice ICE entertainment system. Dubai to Hong Kong via Bangkok on A380. Again very good flight - spacious seats and same ICE system as on previous flight. Food reasonably good on this leg of the journey but not as good as first flight. The choice I wanted was unavailable on BKK to HKG leg but the option I was served was nice enough. Return Hong Kong to Dubai via Bangkok A380. Same comments apply about A380 as before. Another good flight except food on this flight. Food on both HKG - BKK and BKK - DXB legs were poor and a massive contrast to the other 3 flights. I experienced the same on a previous Emirates Hong to Dubai flight so this looks a like a localised Hong Kong supplier issue. Dubai to Newcastle on 777-300ER - same as outbound - very good flight and very good food. Both 777-300ER and A380 used same ICE so same inflight entertainment across all flights - loads to choose from and good variety. Touch screen sometimes a little unresponsive on return flights. Cabin crew were generally good and helpful with queries but slow with food service sometimes. Outbound Newcastle departure was delayed due to late incoming flight but other flights were on time or within reason. Transfer in Dubai was easy and hassle free - around 2.5 to 3 hours each time. Overall except for the couple of things mentioned above very impressed with Emirates.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Emirates customer review

(Germany)

CMB-SIN in late December. Flight boarded late although had arrived on time from DXB with no explanation and a call 40 mins before anything happened. Relatively comfortable seating on a 777 - the two of us had one of the only rows with only two seats at the very back. Great inflight entertainment but let down by lousy service. They seemed disorganised at best and the meal and drinks took 2.5 hours to arrive. Quality of food not good but given plenty of actually drinkable wine with a smile and apologies. Great arrival experience in SIN - we were out 20 mins after touch-down.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Emirates customer review

(United States)

EK 201 on 26 November. Return on 24 December. A380 JFK-DXB. Staff were unprofessional. Spent a lot of time chatting in the galley while setting up and serving meals took a long time. In between meals a fasten seat belt sign was on for long spells with no apparent turbulent weather and no one allowed to leave seats even to head to a toilet! No drinks were offered so people had to make their way to the galley. Once a meal is served it takes hours for the trays to be cleared. Passengers walked the trays to the galley themselves! Although the menus are handed out at the start (on one leg it was the wrong one) most often in economy the choices had completely run out and the only comment from the staff was "we have bad news". The A380 is too big too crowded too noisy too uncomfortable too irritating and no way to travel on a long haul.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Emirates customer review

(Hong Kong)

LHR-HKG via DXB. The seat pitch was surprisingly generous aboard the A380 EK006 from Heathrow to Dubai. The ICE entertainment was superb the staff were friendly and the catering was above average. What I disliked the most was the boarding 'process' they had to make it sound 'so grand'. I sat at the front and by the time I boarded and requested for eyeshades they were gone already. Also it is very hard to hear what the guy was saying as there were a battle of voices between our flight and the Qantas flight at the next gate. The queues for transfer were very long in Dubai but it was pretty inefficient. However it takes 40 minutes to get from the first gate to the second although at a leisurely pace. The second flight from DXB-HKG was far more horrible. We had to endure the horrendous 3-4-3 configuration. The ICE entertainment on the 777-300 was not as modern as the A380 thus the person behind me had to press the screen with tremendous force every time to get his TV working. The screens were also far smaller and much harder to operate. But in terms of service it was really average. In conclusion the first flight was close to being perfect and the second flight slightly disappointing.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

We flew 4 times with Emirates LGW-DXB-IKA IKA-DXB-LGW. We flew there and back from DXB on a B777-300er it was very quiet. Entertainment was very good with the latest movies. But the flight to IKA from DXB was a let down the entertainment had 20 channels. The food was very nice. I would fly Emirates again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Emirates customer review

(Austria)

I flew from Dubai to Perth (return) in Dec 2013. I am very impressed with their quality of customer service and hospitality. This 11 hour flight felt much shorter as I was very comfortable relaxed and entertained by the ICE system. It was also very comfortable to sleep in the very wide seats. USB and mains power supply is provided for charging devices. The highlights of these flights were certainly the crew and the catering which was of a very high quality served to you with steel cutlery. Even economy passengers receive luxuries normally expected for business and first passengers. The crew spoke very many languages and were very approachable. Emirates certainly deserve number 1 airline for the years to come and I wish to fly with them to Australia again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Singapore)

Flew from Brisbane to Auckland in business class on an A380. The business class is located on the top deck of the flight. Two sections with 1-2-1 configuration which enables aisle access for all passengers. The single seats on both sides are not aligned with the center seats thus giving you some privacy. The crew warmly greeted and guided us to our seats as we entered the flight. The stewardess introduced herself and told me that she has been assigned to look after for the day's flight and offered the breakfast menu and a pre-take off drink. Each seat had its own selection of drinks that includes a fruit juice two fizzy drink cans still and sparkling water. My wife decided to sleep through the breakfast service but the attendant was concerned and asked if she is feeling ok. The breakfast included fresh fruits freshly squeezed juices toasted muesli and yoghurt. The hot selection served omelettes and sausages or classic French toasts. I went for French toasts with maple syrup and berries. Food was warm and tasty. I ended of my meal with a cappuccino which had Emirates logo dusted on the foam. Nice touch The in-flight entertainment was great with wide variety of movies and dramas. The noise cancelling headphones were good too. The only downside of the center business class seats are leg space. It feels cramped with the leg room extending below the seat in front you.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes