Emirates

✅ Verified Review | This was my third trip with Emirates from London to Bangkok via Dubai, and first in Business, having been fortunate to fly in first on the previous two trips. Emirates is still one of the few airlines to offer a courtesy chauffeur service at selected airports, this is a huge cost saving and always appreciated. The moment you board the plane, you get the feeling that your custom is valued, that every effort will be made to make your journey as comfortable and enjoyable as possible. The seats are spacious and luxurious. The choice of beverages superb, the bar at the back of the cabin an excellent escape, and great opportunity to socialise with other passengers and cabin crew. The dining option was a decent choice, and as good as you'd expect if you were dining out. Travelling on an airline like Emirates is always the perfect way to bookend a trip, and I look forward to future travels with them.

✅ Verified Review | Manchester to Dubai with Emirates. Having just got off the flight from hell, I feel a few words are in order. There were real problems and long lines boarding the A380 in Manchester and this was not well handled. The food when we got it was cold and a 7 hour flight only provided one meal? The paying passengers seemed to be a inconvenience to the cabin staff - very slow and poor service and they never smiled or interacted. You press the call bell and wait and wait and wait. Then get out of your seat and go and find them. This is not the sort of service I expected and if this had of been my first flight with them I would never have used them again. I have been flying with them and other airlines for 20 years. I shall be using them in the future as I have never had a problem like this before but would not again fly in a A380 from Manchester.

✅ Verified Review | Gatwick to Brisbane via Dubai. Appalling service from Emirates. I had my business class flight cancelled and resold whilst I was on my connecting flight. I was only informed of this seconds before boarding despite being checked in. I was told I would have to fly the following day as I sat with a leg injury in a wheelchair! I asked if any first class seats were available as I cannot bend my knee. I was told both business and first class were full. This was not the case, after arguing my case with a member of airport staff, I was given a business class seat and it's occupant was bumped up to first class! I cannot believe I was lied to and that given that Emirates had sold my ticket to someone else they did not just offer me the first class seat. Instead leaving me upset and distressed in the airport. Since then they have lost my luggage. $6,900 was paid for my flights. Emirates, what are you playing at?

Stockholm to Manila with Emirates. Not baby friendly. Flew with Emirates twice this year. One return flight to Singapore in Jan and next was return flight to Manila in Jun. On both flights, service not too good. Although we reserved a bassinet in advance, we still had to request it inflight. Irritating policy on serving food. Travelling alone so I requested that they serve my food later as my baby was asleep on my lap but they declined due to policy. Suggested to put my food tray on the floor which is ridiculous. Other airlines like SQ are more flexible on such requests. No food served for babies even if you ask. Lastly, difficult to get help when asking assistance with my baby's milk. I had to carry my baby and go all the way to the pantry to get someone to assist me.

✅ Verified Review | Mumbai to Amsterdam via Dubai with Emirates. Aircraft very clean but the service was poor. The flight attendants were extremely lethargic and did not seem interested in serving the passengers. I would say it's a complete avoid airline. Even the food is not upto the mark. Most it was cold, hot meal wasn't hot.

✅ Verified Review | Perth to Dubai. I booked my ticket through Qantas for a route serviced by Emirates. At the check in, Emirates staff was not able to locate me in their system. Instead of clearing the issue with Qantas themselves, I had to go and talk to Qantas and forward Qantas message to Emirates, because according to Emirates (expressed in pretty arrogant way) I booked the ticket with Qantas and thus it is up to me to clear it. For me as a customer it does not make sense, as I would expect the airline to clear the issues they have with their internal systems themselves and not make the customer to try and resolve it at the airport, a couple of hours before the departure. Once the issue was resolved, the seat I originally booked, was also changed (from aisle to the window). Of course it is a small thing, but in the circumstances, it was annoying, as I particularly booked a seat at the aisle feeling unwell before the trip.

Jeddah to Bangkok via Dubai. Both sectors on time; service excellent on both routes; both planes clean; both planes good food, drinks incl alcohol (DXB to BKK only). IFE both planes excellent. My only issue was that the cabin crew did not want me to film in the aeroplane for some weird reason; fair enough but perhaps she could learn to ask in a more respectable way. I would always fly Emirates; they really are excellent.

✅ Verified Review | Gatwick to Kolkata via Dubai, with a stopover of around 1 hr 30 mins in Dubai. Mobile boarding pass for both legs issued at the time of on line check in. Only reaching Gatwick at the time of depositing my check-in luggage I was told due to bad weather at Dubai, the incoming flight was delayed, consequently the flight from Gatwick will be delayed by 1 hour, meaning I will not be able to travel on my scheduled flight from Dubai to Kolkata - but have been rebooked on the next flight departing Dubai more than 12 hours later. There were at least 1 flight from Gatwick, and 2 flights from Heathrow that departed earlier than the 13:35 flight I was travelling, and if I was put on any of these flight I could have comfortably connected to my original DXB-Kolkata flight. Despite 1 hour delay in LGW-DXB flight, there was still 30 mins before my original DXB-CCU flight was due to depart, and I offered to travel on my original flight with my hand luggage only – the checked in luggage can arrive in a later flight, and I can return to the Kolkata airport to collect my checked in luggage. I was only told everything is being done as per Airlines policies. (One of the ground staff started choreographing what fog looks like and why it is difficult for a pilot to fly through fog). Flight EK016 arrived in DXB around 1:25am, but I had to ask 4 different airline staff before gaining an understanding that I need to contact the transfer desk. It took me 17 mins in the queue at the transfer desk before I could reach the front, by which time the connecting Kolkata flight (departinf 02:00 hrs) was gone. I even proposed that I be allowed to travel to any other city e.g. Mumbai or Delhi, and be given a ticket on any domestic airlines from Mumbai/Delhi to Kolkata (or cash instead), but was told this was not possible. My only option is to travel by the later flight departing around 12 hrs later. So I had to hang around for the next 12 hours at the Dubai airport. My London to Gatwick flight was protected by EU Regulations, but the connecting flight from Dubai to Kolkata was not, despite travelling on the same ticket so I could not claim compensation under EU Regulations. I understand the airlines has not anything legally wrong, but otherwise did not find any redeeming feature in Airlines handling of the issue, let alone appreciation of the inconvenience caused.

✅ Verified Review | Dubai to Tokyo Narita. During the flight, I wanted to buy some duty free products. I asked three times, and each time the cabin attendant told me that the person dealing with duty free goods would come along shortly, but never did. After the third attempt, I gave up. What annoyed me more was that the breakfast service was cancelled due to turbulence, after the special meals were already handed out during the same turbulence! I had recently experienced more severe turbulence over the Atlantic, and the in flight service was not cancelled on that occasion (different airline). So I had to look on enviously at some of my fellow passengers while my own stomach was grumbling. In the end, I arrived in Tokyo after a 9 hour flight extremely hungry and with a back ache (seats seemed to be made of cardboard). The only positive thing about the flight was the in flight entertainment, which included wifi and live tv. That, however, is not enough to convince me to fly on Emirates with my own money again, particularly as I paid a 25% premium to fly on Emirates this time. Very disappointed.

Dublin to Manila via Dubai. As a frequent flyer on this route but typically with Etihad, I was booked with Emirates by a colleague who heard good things about the airline. Unfortunately this proved to not be my experience. When you fly long haul as often as I do the one thing that really matters is the seat - that's what I'm paying for. I don't believe I have experienced a more uncomfortable seat ever. Not flatbed but angled - no comfort in any position left me arriving with back pain and exhausted by lack of sleep. Unfortunately I get to enjoy it all again on the return trip in 10 days. The food was pretty awful also. Firmly back to Etihad for me and my team in future.