Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1445 reviews
6/10
4 star Skytrax Rating
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9/10

Emirates customer review

(Spain)

MAD-DXB-BKK and back. Good service at airports nice and new airplanes comfortable seats (although on 777s the distance between seats is tight so you are touching your neighbor continuously no problem in my case as I was traveling with a friend). IFE was excellent I got the new huge screens on 3 of 4 flights. Food was generally good and crew provided good service. Transit through Dubai Airport was fine. The ticket price was a bargain so I am even more satisfied with Emirates.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Emirates customer review

(United Kingdom)

EK 372 on 27th Feb 2014. We have flown regularly with Emirates for many years and have been very happy. The way the airline dealt with us following the alleged baggage system crash on 27th Feb was appalling. Despite the fact that aircrew know that most passengers baggage had not been loaded no information was provided during the flight or at the airport. Instead we were left forlornly waiting at the carousel. By the time people twigged what was happening the two ground staff at the information desk were besieged. They were totally unprepared and chaos ensued. Essentially people were abandoned to their own devices with no attempt to communicate or put contingency arrangements in place. This was a repeat of our experience last year which we attributed to a one off aberration. Frankly you can have all the comfort and good food you like but if your customers walk away feeling angry and frustrated you will not get repeat business. Things do go wrong occasionally and most people are pretty reasonable if they know what is happening.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(France)

I have flown a few times with Emirates and I can never complain! Had a flight 2 days ago from Sydney to Dubai (14 hours) but it didn't feel that long because the staff were so good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Emirates customer review

(United States)

We were stranded in Dubai for over 24 hours. I mean myself and about 60 other passengers because our connecting flight (also an Emirates flight) left without us. None of us received accommodation no lounge not even a place to take a proper shower or refresh. We didn't receive boarding passes for the next flight for 17 hours or so they kept telling us to "come back in 2 hours". This went on all day I couldn't even leave the airport if I wanted to! Emirates had no sense of organization and zero sympathy for passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Emirates customer review

(United Kingdom)

22nd Feb 2014 arrived in London Gatwick at 11am for our 1.30pm flight to Dubai to be told that the flight was delayed by 6 hours and would not take off until 7pm. Staff at Gatwick and on the flight were unable to give us any information about our connecting flights to India. Landed in Dubai at 6am on 23rd Feb and although all passengers on the flight had missed their connections there were no ground staff waiting to direct us. Asked to go to the transit desk found more than 500 people crowded into a small space with no proper queue. Only 2 Emirates staff were available. We stood for 4.5 hours with no refreshments. Communication was very poor and we had no idea how long the wait would be. At 10.30 am staff started directing passengers to different gates depending on their destination. We sat until 5.30 pm with no information as to which flight we were likely to catch. Although they handed out food vouchers at 2.30pm they ran out so not everyone got vouchers. At 5.30pm we were finally given boarding cards for the 9.45 pm connecting flight to Trivandrum. Although we waited 16 hours in the airport Emirates were unable to offer us a hotel room or even a lounge. Finally arrived at our destination at 3.45 am on 24th Feb. We appreciate that delays due to bad weather are unavoidable. However Emirates had 24 hours notice after the fog on Saturday morning and did nothing to prepare for the chaos on Sunday. Communication was extremely poor.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(United Kingdom)

We flew from Birmingham to Cape Town business class which involved a change in Dubai. These flights were on Boeing 777ER planes. Every aspect of the flights was of the highest standards such that for the first time in years we actually looked forward to our return flights! The service was excellent with courteous friendly staff and fabulous food and wine. The seats are roomy and comfortable and we slept for 6+ hours on the Dubai-Cape Town sector - well beyond what we have done on BA and other flights. The provision of mattresses for the seats is a wonderful idea. The entertainment system is superb. In addition the chauffeur cars are a great way to being and s=end a trip. Emirates is a great airline and I will definitely now switch to using them for future flights.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Emirates customer review

(Singapore)

Singapore - Nice return on a business trip with a transit in Dubai both ways. Overall the quality of the trip was good. Seats comfortable slide suite doors a bit gimmicky but definitely help with privacy / quietness for sleeping. Didn't eat on all legs but when I did the quality of the a la carte food was excellent. Drinks list wide. ICE system has great content but the tablet style controller is sometimes unresponsive. In flight wifi / mobile connectivity only available on one leg out of four which was disappointing as the one leg that had it was a night leg when I wanted to sleep! Emirates First lounge in DXB very comfortable. All flights on time. Only complaints are that the cabins seemed too warm and that Dubai airport remains a bit of a mess for transit. Might be better when all construction works complete. Price for this First trip was barely any higher than Singapore Airlines Business class to Europe so on that basis the value for money is good. This is a regular trip for me and I'd consider EK next time.
Cabin FlownFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Emirates customer review

(United Arab Emirates)

First time to be disappointed by EK service. Arrived at the airport on time to find out that my flight to JED was delayed 7 hours not to mention check in staff didn't know why and why we had not been informed. Asked if I could leave DXB intl to go home and come back they said no since it was an estimated time and the plane might take off at any time. Stranded at DXB intl for 8 hours. Later on asked another member of ground crew about the update on my flight he was careless to even answer me properly. Onboard 2 female crew were shouting at passengers. Lack of communication from management to staff dealing with passengers is a major problem. On the return RUH-DXB flight on time A330-200 the oldest in EK fleet no entertainment only one meal option I was surprised that they are serving a full meal on this short 90 minutes flight. The most uncomfortable seat on a plane. Those aircraft's should be phased out immediately.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(United Kingdom)

Manchester to Christchurch via Dubai - 773ER out in Economy and had the best Economy food we have had on a plane. We are frequent flyers and this was excellent coupled with great crews and their entertainment system made a great flight. Trip back from Auckland was two A380's in Business and again we had good attentive crews and the usual level of service befitting their excellent product. Please keep up the good work re the food.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Emirates customer review

(United Kingdom)

Travelling back from Bangkok on 23rd Feb our flight was scheduled to land in Dubai Airport at 00.30 local time. Due to the fog from the previous day in Dubai we were told when checking in that our flight from Bangkok would be delayed 2 hours making our departure time 22.40 instead of 20.40. When we received our boarding passes they were printed with a departure time of 00.10 meaning a delay of 3.5 hours. After 4 + hours of no updated information they called us to the gates. Eventually arrive in Dubai at around 5.30 am local time 5 hours after our scheduled arrival time. After an hour or so with very little movement in queues peoples patience began to wear thin. After 3+ hours we decided to try somewhere else in the airport for answers I eventually got on a flight at 5pm that day and arrived home around 40 hours after leaving my hotel in Bangkok. I am fast approaching 60 years have travelled all over the world using many airlines have experienced delays before but never have I encountered such lack of care.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no