Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1403 reviews
6/10
4 star Skytrax Rating
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1/10

Emirates customer review

(United States)

Flew from Mumbai to JFK via Dubai on February 4th this year in coach/economy. The cabin crew seemed very disinterested. The seat was broken and I had to repair it myself on the Mumbai to Dubai (Flt 509) leg of the journey. The overnight portion of the trip (Dubai to JFK Flt 203) was very unpleasant principally due to the over abundance of passengers traveling with young children who screamed the entire flight. It was impossible to read or watch a movie. The flight attendants simply didn't want to be bothered.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Emirates customer review

(United Kingdom)

Travelled business class EK 379 from Phuket to Dubai and EK 025 the next day from Dubai to Glasgow on Feb 1. Phuket Airport was very busy and the business class lounge operated by a local company was awful. We were chaperoned from check in desk to this lounge bypassing the long queues which was very helpful. Overnight flight. The flat bed was not very comfortable but I saw on the next flight a mattresses being provided. These were not on offer but may have made a big difference. The limousine service at Dubai and Glasgow were excellent. The flight to Glasgow was also on time and very comfortable. The food was average and poorly presented.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(United Kingdom)

Travelled Business Class on EK 028 Glasgow to Dubai connecting to EK 378 Dubai to Phuket on Jan 14. Both flights were excellent with on time take off and landing. Limo collection most helpful. Glasgow business class lounge is poor. The food on both sectors was ordinary. The food presentation was pretty poor.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Emirates customer review

(Poland)

Flew WAW-DXB on old A330 aircraft. The business class seat was not fully reclining but was still very comfortable. The inflight entertainment was old and needed updating. Many channels couldn't be accessed and the ones that were had functional text (eg volume brightness) on the screen which couldn't be removed. The service and food was excellent though they did forget to serve us our cheese and biscuits. They were very apologetic about that and managed to serve it literally 15 mins before landing.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Emirates customer review

(New Zealand)

Auckland-Melbourne-Dubai-Amsterdam. I wasn't really convinced about the quality of the airline. The good things were the in-flight entertainment and the food. However service was very poor with flight attendants not really knowing what they're doing. Disorganised team of 20-30 year olds. Will definitely choose Singapore Airlines or one of the other Asian carriers again next time!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Emirates customer review

(United States)

Seattle-Dubai-Sydney. Our flights from Sydney to Dubai to Seattle were mediocre. Customer Service was marginal in terms of FA attentiveness and politeness. Our son had a child's meal ordered and it was delivered 45 minutes before we were served our meal. While the A380 had a dedicated restroom attendant from Sydney to Dubai that was not the case on the 777-200ER on the Dubai to Seattle route. Two restrooms became inoperative during this flight and the remaining ones were filthy by the time we arrived in Seattle. The ICE entertainment system was the best feature of the flights. Good selection of movies/TV shows and News.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Emirates customer review

(United States)

Emirates used to be good 2 years ago. I flew from JFK to Bangladesh through Milan then Dubai (8 hours flight each way). It was a very uncomfortable 29 hours trip because the service was very poor. Coming back was 39 hours trip. When I pressed the call button staff no one came for the entire 8 hours flight (same for Bangladesh to Dubai). I had to get up and get the water myself after 90 minutes of waiting. I paid over $2.500 USD and it was not worth the money. The seats were so close together that the passenger next to me had to place his leg on my side just to fit into his seat. The only good thing I can say about my trip was that the food and entertainment system was good.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Emirates customer review

(Germany)

Routing was FRA-DXB on a B777 new configuration with suites in First class. Plenty of space excellent food and drinks 20 year old Bordeaux wine premium whiskeys. The suite is spacious and you can close the door for privacy. Return flight was business class also in a B-777 as usual good service and good food. First time in the new lounge at Terminal 3 in Dubai which was also a good experience not so crowded as in the old Terminal and better atmosphere.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Emirates customer review

(United States)

A380 flight from JFK - Dubai - Kuala Lumpur early in December 2013 with my wife and 3-year old son. 1st leg: JFK- Dubai-KL. On the JFK - Dubai route they flew the A380 which was nearly full. It was an 11 pm flight - the crew only began to start serving food 4-hrs after take-off! My son did not receive his complimentary inflight toy set they did give the toys out but ran out before reaching us. Always had to do a 'reminder' request for water or drinks! Dubai - KL route: they flew us in a very old A330 - flight was cramped and the seats smelt! The surface of my seat was worn out and torn. The air-conditioning and ventilation wasn't working before the flight and performed poorly in the air. Return leg (KL - Dubai): The A380 plane blacked-out when the plane was boarded and engineers had to come on board to fix the problem. During this time the plane was dark very stuffy no any offer from the crew to provide drinks. Lots of apologies from the captain though but the flight was delayed almost an hour.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Emirates customer review

(United States)

JFK to Dubai-Lahore and Islamabad to Dubai-JFK. A380 to Dubai and 777-300 to Pakistan. All four flights completely filled to capacity. Meals were good service prompt and courteous. Sitting back in row 83 takes about 20 minutes until exiting the A380 after landing. The highlight is the Emirates ICE on-demand entertainment system. Obtained mileage accrual with partner airline JetBlue.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes