Emirates

✅ Verified Review | Manchester to Dubai. Having flown before with Emirates and on the A380 business class this was our choice for our family holiday. On being shown our seats (very last ones in front of the bar) we noticed the ICE system wasn't working. We pointed this out and the crew said they needed to reboot it - this was done on take off but failed and wiped out more screens! As it was the night flight we decided just to sleep but to our horror the bed didn't work. This was sorted out but we were left with no ICE system. Staff said they'd report it and contact customer service when back home. The response was simple, no refund and we were offered some air miles! Not good service.

✅ Verified Review | I took a first class ticket Dubai to Kuwait, but overall I was disappointed with the experience. First, my chauffeur driver never informed the hotel that he was waiting for me outside as I instructed EK to do so via my telephone conversation in Dubai. I had no idea he was waiting for me outside. The first class check-in experience was not as tremendous as I anticipated. Basically there was attention given to me, but I never felt like a first class passenger. They let me check-in in the express check-in counter as opposed to the first class counter. The food and service provided in the first class lounge in concourse A is unacceptable. Not only was the food tasteless, but it takes a very long time to prepare something for me from a la carte menu. For example, it took approximately 10 - 15 minutes to provide me my club sandwich, and 15 - 20 minutes to provide me the "um ali" sweet. All this while the lounge was empty. While I was waiting for my food the waiter asked me what I wanted to drink and I told him water, he kept goofing around and I chased him until he gave me my water. This is unacceptable for first class service. During boarding business class passengers entered door 1A with us as opposed to door 2A, thus ruining the exclusive experience of first class. Upon disembark, business class passengers were trying to skip queue and leave the aircraft before first class passengers do. I will not be flying Emirates first class again and will look for alternatives such as Qatar Airways.

✅ Verified Review | Mumbai to London via Dubai. Wasn't the greatest experience with Emirates - check in was a headache. We were 8 kilos overweight between two of us and they charged us for the excess. Boarding was fine and seats comfortable but they feel a little claustrophobic. The staff were good. My wife was charmed by her attendant but I got the feeling my attendant thought she was doing me a favour by serving me. It doesn't cost any thing and takes minimal effort to smile when talking to a customer. Meals were only served within a timeslot so you couldn't eat when you wanted to and weren't really up to expectations. The champagne wasn't served cold enough. I had to return 3 glasses and in the end I went to the bar myself to make sure. The bar itself was a bit of a disappointment but maybe we were too tired to appreciate it. The seat has an area with a selection of soft drinks which you can access yourself. Unfortunately its protective frame needed two arms to prise up and then the drinks weren't cold so I had to call for ice. The entertainment system was a bit tricky to operate and took a little while to work the IFE. The upper deck of business class probably had 100 passengers in total and felt a little overwhelming. I felt that there were not enough attendants for the number they were taking care of. There were 4 loos between us but the loos were just a bit larger than the economy toilets and disappointing. I couldn't use one because it was too messed up. When we landed no attendant offered to help my wife with her luggage from the overhead locker but it was nice to have our own upper deck exit way. On reading through this I do sound a bit like a spoiled brat and complaining over small things. But if some airlines can get these right so why not Emirates? The entire business and first class were sold out on every leg we travelled so they have plenty of customers who are happy with Emirates product.

✅ Verified Review | This was the 2nd leg of our journey from Gatwick to Ho Chi Minh City with Emirates, the first having been on a A380. We arrived in the morning local time and left in the morning local time. The food on the first leg was ok - not brilliant, but not awful just average. When we got on the next flight we were served a seafood lunch, at 9 am (ish) local time or 6 am as per our body clocks. Needless to say it remained untouched. Can't fathom why a lunch was served so early in the day. The bus from terminal to plane was extraordinarily long and seemed to take for ever but was most definitely at least 20-25 mins. The aircraft itself was definitely very dated and the seats far from the best. All in all it was a distinctly average experience and isn't likely to encourage us to use Emirates in the future. Having said all of that it was relatively cheap for Business class so I guess in this instance you sort of get what you pay for. (Best food to date was on ANA, best seats on Qantas A380)

✅ Verified Review | San Francisco to Kolkata via Dubai. Dubai happens to be a great midpoint between San Francisco and India and is also a nice city. I have flown many times with Emirates business class from SFO to India, via Dubai. however my last flight with them in September was the worst and that is what this review is about. Really bad food on the flights - so much so that for much of the flight I stayed hungry. I am not particularly finicky about food. This is not an issue with Dubai to India (shorter flight) but a real issue for SFO to DXB. On this occasion I swapped my Business class seat with my wife's economy class. Extremely rude staff, started an argument whether I can visit my wife in business class. This was lodged as a complaint with Emirates but I did not hear anything in the last 3 months. So rude staff, and ineffective management that does nothing even on feedback. Wife was pregnant and unwell, threw up on the flight in the Business class seat and requested that I be called from the economy section for a few minutes. The confused staff bumbled around for a few minutes and did nothing.

✅ Verified Review | New York to Chennai via Dubai. Went in with great expectations, but it was an average experience. Flight from JFK to Dubai was okay but the flight from Dubai to Chennai was worse. IFE was not so responsive and did not have extensive collection. Food was just okay (opted for asian vegetarian). I am a pure vegetarian and I pre ordered it while booking tickets. But crew told vegetarian meal was not available when coming to me and then I have to argue with them to get my vegetarian meal. Overall average experience for a world class airline - I had been in Qatar Airways before and it was way better.

✅ Verified Review | I recently traveled from Singapore to New York Via Dubai on Emirates. This was my third time flying with Emirates, and the service did not change. The cabin crew was very attentive and helpful. The ICE entertainment system is still one of the best airline entertainment systems. Economy class in the A380 is one of the best aircraft when it comes to economy travel. Very spacious and comfortable. The food was excellent, and the presentation was traditional but effective. I would recommend Emirates.

✅ Verified Review | I flew from London Gatwick to Brisbane via Dubai, returning via Singapore and Dubai. My flight from Gatwick to DXB was extremely pleasant, entertainment was great, the A380 was excellent. Food was great as well, I cleared all the meals. The disappointing part of the journey were the cabin crew, they just didn't seem available and welcoming. They just seemed to be very tired and were too much involved and busy in chatting among themselves. Overall this leg was great, apart from the cabin crew. DXB to BNE was even worse in that field, the flight was already very long, which was stressful enough. I had a massive headache, and when I consulted one member of the cabin crew (she was a supervisor), she just told me to go back to my seat and watch movies, as they offered lots of choice. And that annoyed me, I thought cabin crew were supposed to be of support during a flight. The return flights from BNE to SIN, SIN to DXB were excellent, and even the crew were excellent and seemed professional and friendly. No comment on the DXB to LGW flight as it was well packed, so the cabin crew were busy - other than that I slept the whole flight so can't say much.

✅ Verified Review | I buy ticket and confirm to travel from Dubai to Bangkok. My fly departure is 11:45am and I reach the counter 10:10am where the staff inform me the flight is full and I need to get next flight? How is it full when I have ticket confirmed. I talk with supervisor who says sorry you can't to get this fly, you can go on next flight and will give you free ticket for 1 year or refund money. I infom him I came to the counter before it closes and again he says sorry we cant help you. You buy ticket and is confirmed but they delay you to next flight - no more trust with Emirates.

✅ Verified Review | I booked the flights from Manchester to Melbourne via Dubai through Carlton leisure and was surprised that Qantas Airways were working in partnership with Emirates. The flight I am reviewing is flight Manchester to Dubai on 6th November. The seats were comfortable and there was plenty of room to move around during the flight. However it was very obvious that the crew were struggling to provide a service. The flight lasted for 8 hours and within that time we only recived 2 cups of water, which had to be asked for. Once the meals were brought round, I was told that there were no more of what I wanted and had to settle for a the second choice. A few minutes later I saw one of the cabin crew serving my original choice and asked if I could change my meal. The reply from the cabin crew was that it was the last one. On opening the meal it looked as if it had been put through a blender and only ate half of the meal due to the fact that I was so hungry with only two cup of water previously. My partner and I will not be flying with Emirates again.