Emirates

✅ Verified Review | Dubai to Lisbon, EK191 on 17th April. Was this the same airline as we flew out on? The check in staff were able to book our luggage through to our final destination (Faro) but not us! This created a bit of a problem for the TAP staff at Lisbon. On boarding the cabin crew were chatting among themselves in the galley areas and there was no-one to welcome us to our normal (47K) seat in the rear cabin. There was a noticeable tension and seemed to be a lack of teamship amongst the crew with false smiles rather than the genuine ones of the outbound crew. Continental breakfast was served but the coffee/tea forgotten - our call bell ignored and when my wife went to ask for coffees she was told "okay but it will be cold". After this they disappeared into the galley areas for 5 hours, occasionally rushing through the cabin but ignoring our call bell when we fancied a drink before lunch which was then served 1.5 hours before landing meaning that it was rushed - coffee and wine were being offered at the same time and they wanted to clear trays before we had even finished the main course (which to add to our dismay was tough, grisly beef). The whole service seemed to lack leadership which comes from the cabin supervisor - so if anyone from Emirates reads this I would hope they investigate. On the good side the flight was on time, seat comfortable and flight crew informative.

✅ Verified Review | Lisbon to Dubai, EK192 on 8th April to Dubai for our sons wedding. This flight was superb from beginning with special assistance at Lisbon, on time, comfortable seats, informative flight crew, very good meal, through to special assistance at Dubai. The cabin crew were one of the the best we have come across, genuinely friendly on an a full flight, welcoming everyone onboard, regularly coming round to check that everything was alright and enquiring if we wanted more drinks and wishing all passengers a friendly farewell. Cost cutting was evident in that the seafood option has been removed as has the pre-landing snack/icecream, but the meal provided (braised beef) was tender and tasty and larger than previous. Price was higher than normal because we had to travel over the Easter period.

✅ Verified Review | Delhi to Amsterdam via Dubai. You know what to expect when you are flying with Emirates. The 777s are inconsistent in their economy class seats - some have USB ports and other have older seats. The food (AVML) is always superior and especially flying out of Dubai - actually the best plane food is served on Emirates. Seat comfort on 777 is sub-par in comparison to the economy seating in A380 which is the most comfortable I have been on in terms of leg space, seat width, recline and fittings. The quietest cabin on the lower deck on the A380 is the one at the back and yes, it does give a premium economy experience being exclusive with fewer seat rows. WiFi on board is inexpensive but can be spotty depending on the routes. IFE, of course, remains, fabulous. Cabin crew are mostly friendly - some are heartwarming and very helpful, while others forget their smile at home. All aircraft were very clean, have great in flight lightning including StarLight on the cabin ceiling (which I love) and well stocked, clean washrooms. The business class lounge in Dubai is sometimes very busy and the Concourse B one has the coveted Moet and Chandon bar which is a must visit if you have status. Showers are great and so is the food and service the lounge. Definitely recommend this airline.

✅ Verified Review | Zurich to Cebu return vua Dubai. On the outbound, there had been no weighing of carry ons. On the return, I used e-boarding passes. When went to board the second flight at DXB, they weighed my carry ons at the gate and asked me to pay $241. This would have made the return 40% more expensive than the full ticket price. After some screaming, they let me on without paying. The other sheep all paid, and there were a lot of them. If you want to weigh something, weigh people and carry ons together. That would be fair.

✅ Verified Review | Hong Kong to Cairo via Dubai. Emirates first class is a special travel experience. I could have flown direct to Dubai to transfer for Cairo, but I cut the journey in half by changing planes in Bangkok (saved more than USD2000), although that's 6 sectors of flying in total, but all in first class, and I saved a great deal. 4 sectors were in the spacious A380 with luxurious shower bathroom, the other 2 in B777, all suites. I was served with excellent cuisine, drinks and the service was so attentive without being too intrusive. The bed was one of the most comfortable I've slept on in the sky, and the shower incredible. While I was off to my shower, my bed was made for me, with night snack of fruits and herbal tea all ready. Emirates ICE entertainment system is the best system. The privacy door is a huge bonus especially for sleeping. The vanity mirror, mini on the side etc. Excellent massage function of the seat. USD 1 for 500 MB of wifi data, every detail has been well thought of. Then there is the excellent menu and such extensive wine list! If you got the budget or mileage to upgrade, here's the way to do it to pamper yourself. I took one star off for the inconveniently closed Bangkok lounge due to renovations. A shared lounge (CIP) was used and it was very lack lustre..

✅ Verified Review | I made a return trip on Emirates where I had booked in first class from CDG to Colombo via Dubai returning from Lyon after a stopover in Dubai. On the return flights from CMB to DXB and DXB to LYS they made aircraft swaps (without warning and without any technical reason). They put a 2 cabins B777-300 instead of 3 cabins B777-300. So, I was downgraded twice (at different days and on different flights). I asked the refund of the difference of fares. Emirates denied it and made a refund of only 500€. As I had kept screenshots of my booking, I produced the screenshots to Emirates. Finally, Emirates refund the actual difference of fares (total of 1 000 € as I asked). It seems that Emirates has aircraft swaps when they maybe have in mind that there are too few first class passengers booked on the involved flights.

✅ Verified Review | Cape Town to London via Dubai. Flew Emirates on family recommendations and to be honest they were okay but not worth the hype. The 777 with the 3-4-3 configuration is uncomfortable and cramped. Asking £20 per leg to select seats is robbery when you are only transiting from one aircraft to another. that would have added £160 to the price of 2 return tickets. The crew were indifferent and did not really communicate with you, they were distant, I asked for a drink with my meal which never arrived and part of my meal tray was missing but by then I had given up. They seemed disorganised at service times. On 4 flights only had one 'comfort' bag with socks, eye mask and toothbrush in. The A380 was a much nicer aircraft and reasonably comfortable and we did have a spare seat next to us. Food was again okay. Overall pay a bit more and go Qatar Airways.

✅ Verified Review | Milan to New York JFK. We were so pleased with our Emirates experience. The lounge at Milan was clean and well appointed and staffed by super efficient and friendly people. Our flight went without a hitch. Lots of leg room, variety of entertainment, and so many food choices. We fly international about 7 times a year and have sworn off Delta. We are so grateful to have found an airline that appreciates their customers.

❎ Unverified | Generally very impressed with Emirates flying from Hong Kong to Arla via Arlanda Sweden. Efficient check in. Seat has good space, AVOD works from boarding to leaving plane. Good choices. Food good - drinks on request and brought with a smile. Plane incredibly clean they have 2 designated cleaners on flight! On 777 to Arlanda again good service, food and space. Emirates have a lot of crew and it really makes a difference. Some tricky demanding pax excellently handled by Crew. I particularly appreciate the 2 meal over 6 hour flight service. Loads of drinks runs in between. One of the best economy carriers.

✅ Verified Review | My wife and I were on the second leg of our journey from Perth to Glasgow via Dubai on Wednesday 29th March (EK25 and we were in seats 8E and 8F), we could not believe how hard the cabin staff worked, they seemed to be on the go constantly. We noticed some of our fellow passengers were quite rude to the staff at times, they did not seem to appreciate the effort the staff put into looking after them. Our sincere thanks and gratefulness.