Emirates

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2345 reviews
5/10
4 star Skytrax Rating
Filter Reviews by :
Show
1/10

"they weighed my carry ons"

(Switzerland)

Verified Review | Zurich to Cebu return vua Dubai. On the outbound, there had been no weighing of carry ons. On the return, I used e-boarding passes. When went to board the second flight at DXB, they weighed my carry ons at the gate and asked me to pay $241. This would have made the return 40% more expensive than the full ticket price. After some screaming, they let me on without paying. The other sheep all paid, and there were a lot of them. If you want to weigh something, weigh people and carry ons together. That would be fair.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZRH to CEB via DXB
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"the shower experience just incredible"

(Hong Kong)

Verified Review | Hong Kong to Cairo via Dubai. Emirates first class is a special travel experience. I could have flown direct to Dubai to transfer for Cairo, but I cut the journey in half by changing planes in Bangkok (saved more than USD2000), although that's 6 sectors of flying in total, but all in first class, and I saved a great deal. 4 sectors were in the spacious A380 with luxurious shower bathroom, the other 2 in B777, all suites. I was served with excellent cuisine, drinks and the service was so attentive without being too intrusive. The bed was one of the most comfortable I've slept on in the sky, and the shower incredible. While I was off to my shower, my bed was made for me, with night snack of fruits and herbal tea all ready. Emirates ICE entertainment system is the best system. The privacy door is a huge bonus especially for sleeping. The vanity mirror, mini on the side etc. Excellent massage function of the seat. USD 1 for 500 MB of wifi data, every detail has been well thought of. Then there is the excellent menu and such extensive wine list! If you got the budget or mileage to upgrade, here's the way to do it to pamper yourself. I took one star off for the inconveniently closed Bangkok lounge due to renovations. A shared lounge (CIP) was used and it was very lack lustre..
AircraftA380 / Boeing 777
Type Of TravellerSolo Leisure
Seat TypeFirst Class
RouteHong Kong to Cairo via Dubai
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"I was downgraded twice"

(France)

Verified Review | I made a return trip on Emirates where I had booked in first class from CDG to Colombo via Dubai returning from Lyon after a stopover in Dubai. On the return flights from CMB to DXB and DXB to LYS they made aircraft swaps (without warning and without any technical reason). They put a 2 cabins B777-300 instead of 3 cabins B777-300. So, I was downgraded twice (at different days and on different flights). I asked the refund of the difference of fares. Emirates denied it and made a refund of only 500€. As I had kept screenshots of my booking, I produced the screenshots to Emirates. Finally, Emirates refund the actual difference of fares (total of 1 000 € as I asked). It seems that Emirates has aircraft swaps when they maybe have in mind that there are too few first class passengers booked on the involved flights.
AircraftBoeing 777-300 ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteCMB to LYS via DXB
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"pay a bit more and go Qatar"

(United Kingdom)

Verified Review | Cape Town to London via Dubai. Flew Emirates on family recommendations and to be honest they were okay but not worth the hype. The 777 with the 3-4-3 configuration is uncomfortable and cramped. Asking £20 per leg to select seats is robbery when you are only transiting from one aircraft to another. that would have added £160 to the price of 2 return tickets. The crew were indifferent and did not really communicate with you, they were distant, I asked for a drink with my meal which never arrived and part of my meal tray was missing but by then I had given up. They seemed disorganised at service times. On 4 flights only had one 'comfort' bag with socks, eye mask and toothbrush in. The A380 was a much nicer aircraft and reasonably comfortable and we did have a spare seat next to us. Food was again okay. Overall pay a bit more and go Qatar Airways.
AircraftBoeing 777-300ER / A380
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteCape Town to London via Dubai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"pleased with our Emirates experience"

(United States)

Verified Review | Milan to New York JFK. We were so pleased with our Emirates experience. The lounge at Milan was clean and well appointed and staffed by super efficient and friendly people. Our flight went without a hitch. Lots of leg room, variety of entertainment, and so many food choices. We fly international about 7 times a year and have sworn off Delta. We are so grateful to have found an airline that appreciates their customers.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteMilan to New York JFK
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"plane incredibly clean"

(Hong Kong)

Unverified | Generally very impressed with Emirates flying from Hong Kong to Arla via Arlanda Sweden. Efficient check in. Seat has good space, AVOD works from boarding to leaving plane. Good choices. Food good - drinks on request and brought with a smile. Plane incredibly clean they have 2 designated cleaners on flight! On 777 to Arlanda again good service, food and space. Emirates have a lot of crew and it really makes a difference. Some tricky demanding pax excellently handled by Crew. I particularly appreciate the 2 meal over 6 hour flight service. Loads of drinks runs in between. One of the best economy carriers.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Arla via Arlanda Sweden
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"how hard the cabin staff worked"

(United Kingdom)

Verified Review | My wife and I were on the second leg of our journey from Perth to Glasgow via Dubai on Wednesday 29th March (EK25 and we were in seats 8E and 8F), we could not believe how hard the cabin staff worked, they seemed to be on the go constantly. We noticed some of our fellow passengers were quite rude to the staff at times, they did not seem to appreciate the effort the staff put into looking after them. Our sincere thanks and gratefulness.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RoutePerth to Glasgow via Dubai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Nice economy class seats"

(Hong Kong)

Verified Review | Bangkok to Hong Kong. Nice economy class seats. Good inflight entertainment system. Good inflight catering and good wine. Quiet aircraft cabin. The gate was quite far in walking distance from the check in counter and also far away on arrival into Hong Kong. Friendly cabin crew. Extremely slow bag delivery in Hong Kong that drag down overall total. Waited 1.5 hr for the bag.
AircraftA380
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBangkok to Hong Kong
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"All in all couldn't fault them"

(United Kingdom)

Verified Review | Dublin to Tokyo via Dubai. I secured a real bargain rate for a first class ticket. I did not see any evidence of cost cutting throughout the experience. Standards were high and the crews encountered displayed a high level of motivation. We still have the Boeing 777 as the only option from Dublin but they were all in superb condition. Plenty of complementary goodies for the ladies and as much food and drink you fancied at the click of the galley button. The Dubai stopovers were well organised and a really good room at Le Meridien was provided, along with copious food and beverage vouchers. The Timeless spa concession at the 1st class lounge I found to be a white elephant, unable to get an appointment and they did not mention this is only available at the main concourse B, after the long walk to concourse C. The only downside was not Emirates fault. A long reroute from Tokyo because of the tensions in the area and 11 hrs of heavy turbulance with the crew struggling even with the basics. All in all couldn't fault them given the culture of cut everything to the bone by some airlines at the moment.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteDublin to Tokyo via Dubai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"rules enforced are very inconsistent"

(Portugal)

Verified Review | Seychelles to Lisbon via Dubai. There was a huge line of passengers to check-in. The waiting time at that line took us about 2 hours. The online check-in was not available. The local airport personnel was rude and unprofessional. Coming to Seychelles we had more then one piece of hand luggage, but leaving Seychelles they insisted on Emirates rules of single piece of hand luggage at 7.5 kilos max. The Emirates representative was absolutely helpless. When I offered to pay extra for 2 kilos of hand luggage she just said there is no such option and she cannot help. Emirates do not respect their customers. The rules that are enforced are very inconsistent and depending on your departure airport, but in Seychelles I was told that they do follow the rules while at other places probably not.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeychelles to Lisbon via Dubai
Date FlownMarch 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no