Delta Air Lines

Not Verified | My boyfriend and I took a trip to New Orleans last month. We were of course very excited being our first time there and this was our second trip together as a couple. We started at Grand Rapids and had 1 stop at Detroit then to New Orleans. The flight from Grand Rapids to Detroit was great. The flight from Detroit then to New Orleans was horrible. I was surprised to find no TV screen in first class for that long of a flight? Very disappointing. then we noticed the silver ceiling tile about the rest room was falling down on 1 side. Not a good thing to see the airplane falling apart. Our trip back was not any better! Again leaving from to Detroit in first class with no TV screen. Then we land in Detroit to find we have a change in flight and are stuck at the airport for 3 hours till they had another plane. We finally board and are being told they are all about safety and keeping things sanitized. Thats a joke! We get to our first class seat to find finger prints on the window, dirty hand prints on side walk and arm rest and garbage in seat pocket. Then again still no TV screen. The flight attendants were being very rude and harassing customers about everything .. we all just wanted to get to our last stop. You would think they would be more understanding that we had a 3 hour delay! I was told to push my purse further under seat in front of me ... yea 2 inches really made a difference there. When we landed in Grand Rapids the ceiling panel above us came down and the flight attendant had to push it back up. We felt totally unsafe on your plane. I made a complaint to delta. In the email it said I would hear from you in 14-21 days its been past that. So thought maybe if I leave this review I'll hear from someone..

✅ Trip Verified | Had a 5-6 hour delay because on my incoming flight because of poor scheduling on the airlines part. My initial flight was late to get me then my second flight left without me followed by having to wait till 10 pm ish to catch the next flight to my destination. One would assume that an airline as large as delta likes to be good at what they do but I guess quality went out the door with COVID. Staffing issues also seem to be a problem. Calling in to reschedule my return flight and I’m told the wait time is over an hour? Seriously, I would imagine that Delta can afford to staff their call center well enough to be convenient instead of a hassle. Unfortunately it’s been this was for years. Often times it’s quicker fro me to drive to the airport to get my flight changed than it is for me to wait on the phone.

Not Verified | Delta changed our flights last minute, messing up our schedule, so we called Delta to change our flights. The representative that changed them gave us a flight with a 54 minute layover saying it would be easy to make our connection without telling us he put us in the very back row of the plane and that we had two very far gates from each other. No one would assist us to make our connection easier. My biggest complaint is that they put my two year old in a row by herself, without me or my husband. They would not change her seat. This is very very unsafe to have a two year old next to strangers and also very upsetting to everyone in the seats around us. We shouldn't have to rely on someone us to give up their seats so we can sit with our two year old! I will be looking into laws and regulations on this and filing a complaint wherever I can about this action.

✅ Trip Verified | Absolutely the worst airline! Flight attendants are rude and laugh when you have an issue like my screen not working and basically just say you are out of luck. The airline allows car seats on the plane which means if you are as unfortunate as me then you can’t put your seat back to sleep even though it’s an overnight flight and when landing in the morning with no sleep having to proceed your drive home a few hrs away. They do not enforce a calm and relaxing flight. I spend just as much money as anyone else on my tickets to not receive a working screen and unable to put my seat back to sleep. Will never fly again and do not recommend for anyone. The airline should really learn what hospitality means.

✅ Trip Verified | Delta had a mechanical problem, my flight suppose to leave at 7:10pm, but left 11:30pm. Pretty much all attendants were rude, short temper, and when I asked for a food voucher they said the restaurants were closed and I would eat in the airplane. Not nice!

Not Verified | I am very disappointed in Delta Airlines, they cancelled our flight, didn’t let us know, and I had to miss an extra day of work that I won’t get paid for. They could have at least warned us or sent us a notification that it got cancelled. I had to find out half way there which was an hour away from the place I was staying at so there goes my gas wasted.

Not Verified | Absolutely ridiculous. Our flight was set for 10.32. The flight was first delayed due to them not having a flight attendant available. It was delayed for over an hour (11.46pm). They then proceeded to board everyone on the plane. The pilot came on the speaker saying that now we not only were missing a flight attendant, but also that fuel was low and they needed to dispatch someone out to put fuel for the plane. That took another 45 minutes. Waiting on a plane that hasn’t even taken off yet. This flight is only 1 hour.

✅ Trip Verified | Terminal 4 was pretty dead in the morning, check in was easy but the agent did not say hi and ignored my question asking how are you so that wasn’t the best first impression considering I paid more to fly Delta One. The priority lane to go through security was closed but due to the fact that the airport wasn’t dead I went through in 15 minutes towards the Sky Club. Where I was actually welcomed. Boarding was very prompt and service onboard was impeccable which made up for the guy at check in being careless. Seats were comfy for the 5.5 hour flight. Due to restrictions sandwiches were served as a meal but nonetheless very tasty and about every half hour cabin crew came by to refill drinks and whatever else was needed, about an hour before landing snacks were handed out. What made this flight memorable was the attention given by crew members.

Not Verified | Decided to pay a little extra this time to fly Delta because honestly anything is better than Spirit. After both flights I probably will never fly Delta again. I had the E-ticket on my phone which did not give me my seat assignment either time. The first time flying out of LGA to FLL the desk lady was snapping on everyone that would go up to ask for their seat, but at least there was a monitor that eventually showed seat assignments. Upon my return there was no way of knowing what the seat assignments were. I went up to the lady behind the counter greeted her and she turned her face to me. Finally she looks over with an annoyed face and I ask her if they had assigned seats. She basically told me to check my app and when I told her I don’t have the app I have an e-tickets on my phone via Apple wallet she just said I’d have to wait to board once they call for all remaining passengers. I’m fuming I’ve never been in such a weird boarding situation before both times encountering extremely rude employees. Delta train your employees to be a little nicer and develop a better seating system please. Never flying Delta again.

Not Verified | I’ll never fly Delta again even if it’s significantly cheaper than other options. I’m currently on hold for a single question I had. I’ve been on hold for an hour and 20 minutes when they said “our estimated wait time is 13 minutes” That’s 6X wrong and also made it so I couldn’t bring something I needed to with me because I wasn’t sure if it was allowed or not. I allowed 30 minutes to speak to someone before I had to leave, I guess I should’ve assumed it would be more like a 1.5 hour hold+. My flight was also delayed by 3 hours, no surprise, so I wonder how I’ll make my next flight considering there was a 1 hour layover and that one is on time. I sure hope they make me wait a few more hours to figure that out. Remember, time is money, and Delta couldn’t possibly care less about your time as a customer because then they’d have to hire more people and that wouldn’t help their margins and stock price. Delta doesn’t and never has cared about the customer, this is my 3rd time in a row I’ve had an issue with them.