Delta Air Lines

✅ Trip Verified | Have never flown with this airline but expected more from Delta. When flying with this airline a certain level of quality is expected and I am disappointed. It started out with the flight being delayed until they had access to a full crew and departure time was pushed by twice for that purpose. Then the pilot comes out to say due to regulations he could only work a certain number of hours and would not be able to fly the aircraft and we would have to wait for another pilot. Results were that the flight got pushed to the next morning . During the night the departure gate changed 3 times. Once they arrived in the morning they were a pilot short and pushed departure time once again. For those that opted to stay in the airport and wait, the overnight crew was nonchalant and blaise about the whole ordeal. In addition they were ill prepared with pillows blankets and snack boxs and were acting as if they were bothered by even extending that hospitality. They needed to do a lot more in compensation by giving skylines to a free flight, a hot meal and a pillow with blanket.

✅ Trip Verified | Our flight (DL386) LAX-BNA on July 25th started off not well. I was traveling with my family (Myself, wife, son & Daughter). My wife was flying first class with my daughter and I was flying comfort plus with my son. Somehow leading up to the flight our seats were changed without any notice. We are traveling with small children and by law they can not sit by themselves. We found out about the seat changes trying to check in 24hrs in advance. We could not fix our seats together and were told (after holding for 6 hours on the phone) to wait until we reached the gate. We arrived at the airport and there was only one gate attendant with a long line of customers. She was not attending to any of them. Finally someone in line spoke up and she was flustered. She dismissed half of the people in line to go sit down. They were told to deal with their issue at the scanning of boarding passes. We were still seat separated from our children. I finally spoke up and she addressed the situation to get us seated together. Our flight departed a bit late and upon approach into BNA our captain notified us that there was heavy weather and we may have to divert to Memphis. He circled three times and aborted the landing at BNA. We landed in Memphis (1/2 hour from BNA) and are notified that we need to refuel before we can go back and to land at BNA as the storm has now cleared. We now hear from the Captain on the PA that he and his cockpit crew have "timed out". We are asked to deplane and wait for alternative cockpit crew. Our flight was initially supposed to land at BNA at 5:11pm, It's now 5:55 as we begin to deplane at Memphis. We find ourselves now at an airport with no restaurants open. Our children are starving. I spend $80 buying junk and jerky at the airport store to tide them over. We now hear from the gate that our incoming pilots will not arrive until 8:30pm (which actually turned into 9:45 because of the incoming delayed flight from Atlanta). We contemplate driving ourselves back to BNA, but that would be a 3 hour drive with the kids. We are now held captive in an airport with no food, an extremely long day of travel and no help from Delta staff or crew. They tell us the only thing available at this airport right now is the drinking fountain and then laugh about it. I am extremely disappointed with the lack of planning and customer service coverage the Delta staff. I understand the timing out of pilots, however the situation after the diverted flight should have been handled better. We were not the only parents with upset, hungry and tired children so my feelings here are mutual as all passengers on flight DL386 where unhappy about the lack of customer service and planning. There was nothing offered to snack on let alone to drink. Even as we re-boarded with the new pilot crew. The staff on flight DL386 didn't offer any snacks that we could see from our seats in first class. Yet when the pilots came on board they handed them both large Bistro Snack Boxes. I'm extremely disappointed with Delta and the crew. This situation could have been handled so much better. We finally got to BNA by 10:30pm( 5 hours after our initial arrival time to BNA) It's now 11:30pm by the time we get the kids home. They're now eating at 11:45pm. NOT a great situation or Delta experience to say the LEAST!!We have a choice when we travel. I hope this helps future travelers

Not Verified | My experience with Delta was absolutely horrible. I missed my connecting flight and was forced to spend the night in Detroit airport. When I originally boarded this flight I was reassured by staff that if I missed my connecting flight there would be ticket agents available to find us a hotel and food when we landed. This never happened so as forced to sleep in the airport. Airport staff also threatened me that if I left the airport I would no longer be secure. I have never felt so scared and alone in my life. This was the worst experience of my 45 years of life. It took me over 30 hours to travel from Las Vegas to Buffalo New York. I am astonished with the lack of humanity and respect that I was shown by the staff of Delta Air Lines. It will be a long time before I fly again. Rest assured it will not be with Delta!

✅ Trip Verified | I sent this complaint to the airlines on Tuesday, June 29, 2021. I requested a reply, which I haven't received. I only edited the review by eliminating the religious group to which the two passengers next to me belong. I was sitting on an aisle seat when two young men who I could tell from their attire are of a strict religious group, asked the young man across the aisle, without addressing me, if he and I could switch seats. Due to religious reasons, they wanted to have a man sit there. We both said no, because the man across the aisle was sitting with his wife and son. I suggest airlines screen their passengers better for religious preferences. Furthermore, these two young men took their masks off most of the flight. I told one of the flight attendants, and she told them to put them on, which they did until she left. A passenger behind us also told them to put them on to no avail. Flight attendants walked up and down the aisle and never told them to put their masks on. Personally, I wore two masks which I didn't take off the entire flight even to drink water. Since we had to circle off on the Atlantic due to thunderstorms in South Florida, I was uncomfortable and, of course, thirsty. I went to the lavatory once and noticed that other passengers who were not eating, also had their masks off.

Not Verified | This company for unaccompanied minor is the worst by far and yet they charge you 150 dollars for it. My daughter had a direct flight from Orange County Ca to Atl Ga and somehow got diverted to another airport and no one contacted me, I was sitting at the airport waiting for her when I got a call from her freaking out cause she landed in another airport and she doesn't know why and no one told me anything. After speaking to a manager in the airport from Delta, she told me that my daughter is fine and to calm down she will get there when she gets there and that the weather was so bad that they couldn't land but all the other planes seem to be landing just fine and there was no rain, no black clouds it was clear as day sun shinning and 95 out. But the weather was so bad they landed somewhere else and then didn't contact her mother ever even after they sat there for 3 hours. On top of that my daughter was on the phone crying and the flight attendant told her to stop crying and that she was fine and freaking out for no reason. Thank god there was a Mom sitting behind her with her kids who stuck up for her and reassured her that it was going to be ok and that she was there if she needed anything. We fly with southwest and pay 50 dollar unaccompanied minor fee and have never had an issue they tell us if they are running late or even when she has had a not direct flight and they land and change planes the flight attendant will text you and let you know all is well. I have contacted them but I just do not want another child and parent to go through this don't fly your unaccompanied minor with Delta.

Not Verified | Hopefully you book everything perfectly and never need to speak to a person. We were clicking around trying to find the best flights, and thought we had. Turns out once we clicked back, the dates changed and so did the traveler names (my wife was booking for me and my boys and ended up booking for herself and the boys, and the dates changed by a month!). Tried to call Delta and the hold time was 9 hours! Tried the chat and couldn't get a live person. Ended up missing our 24 hours free cancellation window and had to pay $50 to change my name, but they forgot to change the dates. Now another 9 hours on hold to update to the correct date. We also tried changing to an earlier flight on our last Delta trip, by changing flights took longer than the flight itself.

✅ Trip Verified | They expect you to pull your mask up between bites of food while you're chewing and remind you constantly. One flight attendant in particular was wiping his sweat on his gloved hand and touching everyone's cups and ice, etc, yet my husband's mask fell down for a split second while he was talking and the guy instantly yells "pull it up, over your mouth and nose" as he was pulling it back up. He also stood over my 21 and 23 year old daughters while they were eating to make sure they were pulling it up between bites. Every few minutes they come across the loudspeaker reminding you to keep it up no matter what even in between bites or you will be removed from the plane. We are adults, we know the rules and we don't need a constant announcement disrupting us throughout the flight and airline staff using intimidation tactics while practicing disgusting and unsanitary behaviors themselves.

✅ Trip Verified | At the right gate. No information about riding a bus 50 before departure. That was not the case when leaving Slc to Seattle. Missed the flight because of the extra time for boarding added on that was not disclosed. Also the announcements are really hard to understand. Talk as fast as you can with mush in your mouth is the norm. Plus echoing makes it hard to hear announcements Let's upgrade the speaker system. They got us on another flight and it was much appreciated. Lost four hours of life waiting. However, agent never bothered to tell us second flight moved to a different gate and this change was not on the ticket he printed. Luckily we asked another agent. Had to book it to the other side of the Seattle Airport to make it to Medford.

✅ Trip Verified | I will avoid flying Delta in the future at all costs. I was on hold- the first time for 4.5 hours and I finally had to hang up. The second time for 2.5 hours. At the airport, there was a very long line for international and domestic travel, and Delta had one person behind the counter for international travel. We waited in line for two plus hours. Hard to believe SW does it so well and Delta so bad. You need a new management team. I would be embarrassed to work here.

✅ Trip Verified | We sat at the gate for over a hour after we landed to get off the plane. I’ve flown several flights, and this has never happen and I don’t like how we all were treated on the plane. Very poorly, never would recommend and never will fly Delta again.