Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1103 reviews
5/10
3 star Skytrax Rating
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10/10

"Delta Comfort+ is very good"

(United Kingdom)

Trip Verified | I flew from Boston to Raleigh Durham with Delta on a CRJ 900 return. Outbound flight left on time arrived early. On my return heavy snow was forecast so l changed to a flight 3 hours earlier at no cost. Luckily l did as airport closed not long after we departed. Travelled in Delta Comfort+ which is very good. Only 2 of us in this area on return leg. Coffee and snack served. Flight and ground staff excellent.
AircraftCRJ 900
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteBoston to Raleigh Durham
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Customer service is terrible"

(United States)

Trip Verified | This is by far the worst airline, after traveling from Ft Lauderdale to Kentucky via Atlanta having two flights cancelled the third delayed 4 times I arrived. On my return trip I booked a 7.00am through Atlanta. Arrived in Atlanta, the plane has zero entertainment available we sat on the runway for 25 mins only to be told we have to go back to the gate for a maintenance issue. It is incredible how bad an airline can become in a matter of a year. Customer service is terrible, I will do everything I can to avoid flying this airline again. This is a sad time that an airline can be so poor in the service to their customers.
AircraftMD90
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteAtlanta to Fort Lauderdale
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"in Guatemala with no luggage"

(Canada)

Trip Verified | Our flight was originally from Calgary stopping at Minneapolis then Atlanta to Guatemala but my Atlanta flight was delayed to the point of us missing our flight to Guatemala. We had to rebook to catch a flight to Salt Lake City then to LA then to Guatemala, when went to a help desk to get our flights changed we asked to have our luggage changed with us and that request was ignored! A very simple request and now we are in Guatemala with no luggage. We need our stuff and I think the baggage people need to take their job more seriously and pay attention to notes on bags and such!
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteCalgary to Guatemala
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"seats make all the difference"

(United States)

Trip Verified | Honolulu to Los Angeles. Had a near perfect experience on this internationally configured aircraft. From the Delta Club to baggage claim. Lie flat seats, friendly efficient crew, great entertainment, decent food and early arrival made this a great experience. This one daily flight with this aircraft is the one to take as the seats make all the difference.
AircraftBoeing 767
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteHonolulu to Los Angeles
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"avoid this airline if you can"

(United States)

Trip Verified | Washington to Las Vegas via Detroit. My flight was schedule to leave Washington DC at 12:45PM so that I could catch a connecting flight to Vegas at 3:45PM. Around 11:30AM, they announced that the flight got 1 hour delay and would arrive at Detroit approximately at 3:20PM. I told myself that it would leave me roughly 20 mins to run from one gate to the other gate. I accepted my fate and kept on waiting. Then, they boarded us. As soon as we sat down on the plane, we got another notification that the flight wouldn’t leave until 4:20PM, so they deplaned us and told us to check with the customer service desk for assistance. I went there and they put on another flight that would arrive in Vegas at 8PM local time. There was nothing else they could do, they said. Now I’m sitting here waiting to board still. I’ve been waiting since 10AM - avoid this airline if you can.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteWashington to Las Vegas via Detroit
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"Planes are clean and updated"

(United States)

Trip Verified | I love flying Delta Air Lines. Planes are clean and updated. Charger and entertainment at every seat. Offered headphones if we didn’t have them. Attendant professional and courteous. I have flown 4 different airlines in the last month and Delta has been my favorite. Seats are spacious and comfortable.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteTampa to Boston
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"rude, uncaring behavior"

(United States)

Trip Verified | Fayetteville to Atlanta. Our flight was delayed for the amount of time it would have taken to get to our destination, risking us to miss our connection flight. We were parked on the runway for an hour. The flight attendant was obnoxious & rude. Prior to the flight, she went up & down the aisle multiple times counting the number of passengers. Even while more passengers were still arriving on the plane & waiting to get seated. She was discouraging & asking why people were arriving on the plane so late. She tried to push a customer to grab his seat immediately for take off, but was blocked by others placing their carryon baggage in the bins. He had no choice but to wait. She announced the flight delay on the intercom & said we would take off in 10 min. 10 min later, she announced the same exact thing with the same amount of time. During flight as she was passing out snacks & beverages, she purposely walked pass my aisle with my brother without offering goods & commented, "Oh, you didn't say anything so I assumed you didn't want anything." As a flight attendant, you are obligated to accomodate your passengers by asking about their needs & promoting their offers first hand. Overall she just had rude, uncaring behavior.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteFayetteville to Atlanta
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"have just run out of care"

(United States)

Trip Verified | I completely understand we had this horrible snow storm 2 weeks ago (I am in FL and it snowed here) so I get it that delays were caused. I'm not complaining about our flight being rebooked, or anything else weather related. I am complaining because I spoke with and saw a number of Delta representatives, all of which were told we were traveling with infants and none of them printed infant tickets causing us to be seconds away from missing our flight sucks. Our luggage was lost in JFK (I say lost because no one could tell me where it was) and the average wait to get luggage was 1.5-2 hours and we had to wait 4. Our items were damaged and missing the Delta representatives are clearly sick of speaking with customers because they are all extremely rude and have just run out of care to give to their customers. So Delta you clearly owe your reps some lunch or a bonus or something because they are making matters so much worse by just not caring. Now I have filled a claim online for my damaged items however the website would only accept one upload, so I have no idea if you got the picture of the damaged personal items, luggage, or car seat but I'll be more than happy to go over all the information with someone in the estimated 6-8 weeks I was told it would take for a Delta claim member to follow up.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJacksonville to New York via Atlanta
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not able to get the necessary information"

(United Kingdom)

Trip Verified | I choose Delta Air Lines as it was the only airline flying direct to Cleveland from New York, all the others had a stop over which was not convenient. I was coming in internationally from Cairo, Egypt and had a transit time of 3.5 hours. After a 12 hour flight I was not notified that my flight had been canceled. JFK airport wifi is not very good so I was not able to get the necessary information. I claimed my luggage and went to the check in desk and to my surprise they had canceled and rebooked me for next day, it was very urgent that I fly out. Delta did not assist me with any hotel booking, I booked and paid for one for myself and being a first class passenger I was extreamly disappointed. Now we are trying to change tickets online and due to the restrictions on my ticket I am unable to do so online, furthermore their hotline is hopeless giving you a wait time of 2 hours call back and they don't call back!
AircraftCJR900
Type Of TravellerFamily Leisure
Cabin FlownFirst Class
RouteNew York JFK to Cleveland, Ohio
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst experience"

(United States)

Trip Verified | Raleigh Durham to Seattle via Atlanta. My initial flight was from RDU to SEA on 01/08/18 early morning reaching SEA at 9:30am. Then Delta had a scheduled flight change and the arrival time in SEA got changed to 10:20am. I had an important meeting to attend at noon on 01/08 so I requested Delta to put me on a flight on 01/07 night instead which they did. My new flight was from RDU to SEA via ATL with a stopover of 45 minutes. The flight from RDU to ATL got delayed by 15 minutes. The RDU ATL flight arrived at gate B18 and the ATL SEA flight was from gate E6. Why would they even suggest such an itinerary with 45 minutes of stopover. I ran my heart out and reached gate E6 10 minutes before departure but the door had already closed. There were plenty of other passengers with me. Could they not have waited for 10 more minutes? Was it so difficult to see that there are other people connecting to this flight who had landed just 10 minutes before, more so given the fact that the flight was the last flight for the night to SEA from ATL? After that, I got rebooked on a flight to SEA via SLC reaching SEA at 12:30pm on 01/08. So basically the reason why I prepone my flight to 01/07 in order to reach on time for my meeting, you are now taking me to SEA even after my original direct flight from RDU to SEA. I told the gate agent about that and she was outright rude. I said I have to attend the meeting and I will take a non delta flight and reach SEA on time for my meeting. She told me that I wont get any refund since I am already rebooked on a different flight. So basically I ended up spending the whole night in ATL, waiting 4 hours in the terminal to get my bag out, and then ended up taking a 6:15am Alaska flight to SEA. I would never ever travel on Delta again. This was the worst experience I ever had and the gate agents and customer support is no good and outright rude.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteRaleigh Durham to Seattle via Atlanta
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no