Delta Air Lines

JFK to LHR leaving 9.10pm 12th Oct. Delta 0005. Have just returned from NY to London and can only agree with the negative reviews. The most rude cabin staff I have ever experienced. We actually got our tickets through Air France and I noticed that another partner was Virgin an airline I use frequently to go to Tokyo with and rate highly. What on Earth are these decent airlines partnering with this outfit for? Food was also terrible and complimentary drink service a joke. The public address system didn't work I see others have commented the same why can't they fix simple things like that? They must know it doesn't work the staff get angry when you ask them to repeat things. A bad end to an otherwise superb visit to the Big Apple.

Flew Delta Connection (ExpressJet) from Gainesville Florida to Atlanta. Flight was on time and actually arrived ahead of schedule. ExpressJet (DBA Delta Connection) much better than when ASA flew this route as Delta Connection.

Took 4 Delta flights over the summer Amsterdam-Boston Boston-Atlanta Atlanta-Chicago and Boston-Amsterdam on each of the flights the cabin crew were very friendly and attentive (especially the Atlanta-Chicago flight) were relaxed and seemed to enjoy their job. Seats on all flights were very comfortable and the inflight entertainment on the two international segments was very comprehensive. Plenty of legroom too. Full meal service and hot towels were provided on the international segments which was much appreciated. Domestically Free drinks and snacks were offered which is really all that was required for these flights. I will recommend Delta to my friends and family and look forward to flying with them again along with their partner KLM they offer an excellent route network.

I booked a flight from Denver Colorado to Rochester NY with a connecting flight in LaGuardia. I booked the flight for my grandfathers funeral that was the next morning. The flight was delayed so I was unable to make my connecting flight. Instead they put me on a flight to Salt Lake City Utah to go to Atlanta Georgia to go to Rochester NY. It took over 20 hours to get from Denver to Rochester there was no compassion for my situation by the Delta airline staff. Horrible customer service. I will never fly Delta again.

with a group of 86 flying DL16 and 17 SYD-LAX return Sept/Oct 2013. this is the second large group experience on this route with Delta the last being four years ago. As in the last I have nothing but praise for Delta. Check- ins with lots of excess/oversized luggage were most efficient and very quick indeed. The ground staff at both terminals were polite well trained and accommodating. The self check-in computers in LAX were very intuitive and easy to use. Both flights were on time. Inflight service was excellent. Flying the return route in the back of economy I noted how little wait there was for meals after the service had started. Again the service was not only quick but accommodating and compared very well to Singapore; my personal benchmark. The food was fine for economy class airline fare. The entertainment options were comprehensive. Perhaps the airline could upgrade its earphones a little. Seating was comfortable. The Comfort Economy which I used on the outward bound trip was well and truly worth the money. Most importantly Delta has its own terminal at LAX; meaning you avoid the general admissions hall. This is an excellent reason in itself to choose the airline on the SYD-LAX route.

I regularly travel between South Africa and the USA always on South African Airways (SAA). I have just travelled on Delta from South Africa to Atlanta. Both the ground staff and cabin staff were appalling. Gives rudeness a whole new meaning. Do Delta train staff to be so rude or is this a criterion for selection to Delta staff. We were offered no headphones. After 45 mins of attempting to get the cabin crew attention we were finally given a broken set of earphones. We again had great difficulty in getting their attention in getting another set. There was no choice of wines. Just a glass of box wine. We asked for a large bottle of water as my colleague and I drink a great deal en route. We were told that this is not allowed! We were assured that cabin crew would pace the plane with offers of drinks all night. Not only was this absolutely not the case but again it was virtually possible to get their attention at any stage of the night. The supper was moderate. The "breakfast" was probably the worst meal I have had on a flight ever. It was accompanied by a literally frozen salad so one had to chomp the ice off. SAA offers seats in the emergency exit at no charge. Delta uses this as another opportunity to rip off customers. Delta staff do yourselves a favour and travel on SAA to find out how to offer a high lass service.

29th Sep from Shanghai to Tokyo on DL296 and from Tokyo to Shanghai by DL295 on 5th Oct. I took the flight to and fro from Shanghai to Tokyo. it was a nice experience. The safety presentation that they provide is really unique. Food Quality was also excellent. Staff was very polite inside the airline but Staff at Tokyo Airport Check-In counters were rude and unfriendly and I hope Delta can do something about it as it spoils the image of the airline. The flights were on time and my kids really enjoyed the in-flight entertainment.

My wife and I recently traveled for business out of 4 flights 2 of the departing flights were late the second causing us to miss our connecting flight that left early. The flight was scheduled for 12.05 and we were standing at the gate at 12.03 the plane was already gone after we rushed off the plane and across Atlanta airport because this being a Delta hub they can't have planes in the same concourse. We go to the counter and are told they moved us to a different flight without telling us because we weren't going to make our original flight. So they are delaying us 2 hours because they couldn't leave on time for a 8.25 first flight. I politely asked if we could wait in the Delta sky club and was rudely told that it costs 50.00 to use the sky club. I will make sure I will not fly Delta again.

October 6 from LAX to ATL-Flight started out fine nothing really to complain about. The stewards were average somewhat snooty. Had a good selection of entertainment. Regular snacks on the plain (peanuts pretzels cookies). The end of the flight was extremely rough due to rain but the captain gave some reassurance. Then we landed with only minutes until our next connecting flight to MGM. This is where our trip took a nasty turn. We arrived at the gate with 20 minutes to spare (our flight was to take off at 8.55) but our flight was delayed 5 minutes so we had some breathing room. Then our flight got delayed another 20 minutes then another hour then at 11.45 (sitting in the terminal for over two hours) they cancelled it. We got a rental car that we could have had two hours ago and been home by now.

6 sectors with Delta in last 3 month. Winnipeg-Minneapolis-Amsterdam on July 10th Amsterdam-Minneapolis-Winnipeg on August 19th then Winnipeg-MSP-LaGuardia on August 27th. All flights except one on time great service provided by cabin crew. On long haul flights hot towels were offered which is very nice touch. Great food and beverages. Bags delivered promptly on arrival. Delta prices and customer service is definitely competitive. Will fly with them again!