Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1267 reviews
5/10
3 star Skytrax Rating
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1/10

"most uncomfortable flight"

(United States)

Trip Verified | San Diego to Salt Lake. Paid for the $80.00 upgrade for better seating to get into the worst possible seat. Leg room was great, row 13E next to attendants jump seat was the most uncomfortable flight I have ever been on.
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteSan Diego to Salt Lake
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"spread us out across the plane"

(United States)

Trip Verified | Jacksonville to Detroit. Absolutely horrible, we were traveling as a family and we booked our flight together. When we got to the gate they decided we were no longer allowed to travel as a family and changed our seats to spread us out across the plane. We had 2 kids with us 1 and 5. When I asked about having us put back together they said there was nothing they could do. I will never fly Delta again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteJacksonville to Detroit
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Canada)

Not Verified | San Diego to Vancouver. Horrible experience. The flight had a maintenance issue, which in itself is completely understandable and that I was ok with. Our flight was from San Diego @ 5:25 pm with a layover in LA for 1.5 hours to Vancouver. We were told the flight had been delayed for 10 mins. Come back the flight is delayed for another 10 mins. Come back again and the lady said if it is anywhere past 6:20 we have to come to the front to change our flights as we would miss our connecting. Again totally fine, I am in a line up with one person in front of me awaiting the new update (currently states 6:20 departure) - flights delayed until 8:45pm - again totally fine. Then things start going south. The line was told if we wanted faster service to take a red card and call the number to change flights so I take a card and step out of line as I had to meet my boyfriend to let him know what was happening. I call the airline and there isn't a single flight that night until the next day. Ok that sucks but fine... we both have to book off work the next day now and so I asked politely if there was anything that they could do to make the situation better (aka seat upgrade). Nope notta. Fine. Well can I continue booking my hotel then as I would hope you cover that. Sorry mam, but you have to go to the ladies at the gate to book a room - so now I have to go back to the same line I was encouraged to step out, again 1 person in front of me before. 1 and 1/2 hours later (4 hours since arriving at the airport) finally get to the front- again. I explain to the same lady who told me to step out of the line what happened and again politely asked for anything to make the situation better - again nothing. Standard hotel room and food vouchers which are only good at the airport which we cant use for the meal we already ate while waiting for the delays. Then on our first flight they didn't seat us together and on the second connecting flight (2.5 hours) there were no TV's . This was pretty ridiculous there was zero customer service in handling the situation. We had to take another vacation day which we couldn't even take advantage of because anything worth going to in San Diego takes a full day. At the end of all of it they couldn't at least put us in Premium economy or give us credit we could use for something outside of spending more time at the airport or upgrade our room. I strongly suggest not taking this airline. Cancellations don't happen often but I would rather be stuck with an airline that cares about their customer experience rather than one which is just trying to fill seats. (San Diego restaurants however happily covered each of us for drinks so props to those guys for knowing something about customer service.)
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSan Diego to Vancouver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"customer service was atrocious"

(United States)

Trip Verified | Newark to Atlanta. Delayed in airline forced us to miss connection. This connection was last flight of night so we had to leave the next morning at 9:45am. We had to spend the night at a hotel gave us a small voucher for. The rooms were full when we arrived, as were the next two hotels rooms. Delta gave no other accommodation, customer service was atrocious and deplorable at best. On our return flight their was no air and was super hot. We are still currently in the airport now waiting for a delayed flight. We will never fly Delta again, and they will not see a single cent from me or my family again. On a side note customer service in ATL was texting while assisting us.
Type Of TravellerFamily Leisure
Cabin FlownBusiness Class
RouteNewark to Atlanta
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"feels like a cheap airline"

(Poland)

Trip Verified | San Juan to New York. Feels like a cheap airline. Had to pay for checked-in luggage (which never happened to us on any, not a cheap airline and made for an unpleasurable experience) and fact that there was no free food on the plane. Poor choice of beverages and small restroom. Luckily seats were comfortable and there was lots of legroom. Multimedia worked great and there was free wi-fi for texting via messenger and whatsapp during the whole flight. Plane was very clean and modern.
AircraftBoeing 739
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSan Juan to New York
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

" pretty good experience"

(France)

Trip Verified | New York JFK to San Francisco. I had a pretty good experience with Delta! I flew JFK to SFO and my experience was pretty seamless. Great IFE and probably the best food I had on a domestic flight, I was actually impressed by the quality of it. Will definitely fly again.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York JFK to San Francisco
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Overall nice experience"

(United Arab Emirates)

Trip Verified | Seattle to Las Vegas, around a 2.5 hour morning flight on board B737-800 not very new aircraft but sufficient and clean. Was upgraded to premium economy upon check in appreciated the extra leg room however don’t like the middle seats. Crew were very friendly and smiling. Meals is only a beverage (water in my case ) and a pack of peanuts. Overall nice experience and will use them again for my domestic flights
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownPremium Economy
RouteSeattle to Las Vegas
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"delayed or cancelled"

(United States)

Trip Verified | Atlanta to Jacksonville. Our flights have been delayed or cancelled for 2 straight days and no offer to help us with our bags, a place to sleep, or any accommodations. Traveling with small children and the customer service in Atlanta couldn’t have been worse. I will never fly this airline again!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAtlanta to Jacksonville
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"just avoid them from now on"

(United States)

Trip Verified | Amsterdam to San Jose via Seattle. In several years of traveling, I have yet to have a problem free encounter with delta airlines. This most recent trip has had two flight delays, one that caused us to have to take a shuttle to another airport to get a different flight so we wouldn’t miss our connection and the other over 2 hours delayed. They ran out of meals on our 10 hour flight from Amsterdam to Seattle, so my family was left with the snacks that we left over. They tagged our luggage improperly, but luckily I was paying attention and caught the mistake before they sent all of our bags. They did send one down the belt with the wrong tag on it and couldn’t figure out which bag it was, but we managed to get that fixed just in time to run to our plane, even though we arrived at the airport 2.5 hours before our flight was scheduled to depart. I’ve traveled all over the world, and I’m sad to say that airlines from third world countries seem to operate more professionally and efficiently than delta. I tried to give them this one last chance, but I think I’ll just avoid them from now on.
AircraftA330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAmsterdam to San Jose via Seattle
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"soothing neo soul music"

(United States)

Trip Verified | I caught flight 454 from New York to Los Angeles seated in the main cabin returning from vacation, Upon entering the plane I had a headache and I heard this nice soothing what sounded to be like neo soul music playing, it also played as we exited the plane, It was so nice to hear that type of music playing because most airlines play elevator music. So I just want to give Delta flight attendants a high five, whoever had that music playing thank you. I dont usually fly Delta but I may in the future return.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Los Angeles
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes