Delta Air Lines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1111 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"no care, kindness or sympathy"

(United Kingdom)

Trip Verified | New York to London. Got here at 5pm for our 8pm flight yesterday, endured 5hrs of gate changing and ridiculous excuses and lies. No available gate, waiting for Egyptair to finish. Prepping said plane, then more gate hopping for several hours. Back to waiting for Egyptair to get off. Waiting for cabin crew to prep - no cabin crew as they’ve finished their shift and we have to wait for the next cabin crew at unknown time of arrival Boarded a few people, then made them come off the plane as it was “too cold” as the engine had no fuel! Pilot didn’t even know how long it’d take. We have all collectively concluded that none of this was true and later found out that flights to London never take off from the gates we were made to hopscotch between. Then on the 7th hour at 2am we were told that the next flight was at 6:30PM. Queued for 3hrs just to ask a question which took us to 5am. With 13hrs wait time ahead of us, we were unable to leave and with zero facilities here, no shops open, no hotel rooms nearby, rude useless staff who kicked sleeping mothers and children out of airline lounges. Overheated space with nowhere to sit, no water offered and no care to those with young children. I saw so many dismissed and sent away from the airport without any care. Absolutely disgusted by all this. Only this morning they took the initiative to give out some drinks and muffins to those with newly delayed flights. Clearly the media’s hitting hard but what about the rest of us who endured 12hrs last night, held hostage and treated like cattle in dirt with no food or bedding? Utterly disgusting and to top it all off, my sister just asked for a pillow from a Delta employee and her rude response was “I was handing them out at 2 last night, they’re all gone, what do you want me to do about it?” No care, no kindness, no sympathy - just a mockery of what we’re having to go through.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York to London
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible customer service"

(United States)

Trip Verified | I flew from New York to Las Vegas and back, both times were horrible experiences. First the airplane was super old and extremely dirty. We had checked a bag and there was only one rep. Second trip was even worse, will try to avoid them. Horrible customer service. They had switched my seats around. Right after purchase they extended the lay-over time and charged me to check in a carry on bag.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLas Vegas to New York
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"will try to avoid using Delta"

(United States)

Trip Verified | Atlanta to Savannah. Delta has no sense of customer service at all. I purchased 5 first class tickets from Georgia to Colorado with a connection in Atlanta. Circumstances led my sister to need to fly out of Atlanta and return in Atlanta. (We knew we were losing the extra money for her Savannah flights but she was keeping her same seat on her Atlanta flights) I waited on hold for three hours to let Delta know she will no longer need the flights I paid for from Savannah to Atlanta and from Atlanta to Savannah. I was then informed it would cost an additional $448 to allow her to check in in Atlanta. As a result, she drove 3.5 hours to Savannah to make the Savannah flight. The day before the flight, I tried to check all of us in; however, my sister was no longer on the itinerary anywhere. So i waited an additional 1.5 hours to see why she was no longer on the itinerary. Turns out the delta rep who tried to change her flight information gave her a different itinerary number. To compensate, Delta gave us a $100 voucher to use to purchase any delta tickets. On the flight home she did not board as she needed to stay in Atlanta. So I allowed my nephew to sit in her seat that I already paid for. Deltas employees then made him get up and go to his assigned seat in the main cabin so one of their pilots could sit in the first class seat I paid for! Very unfortunate that Deltas employees choose to make sure they are comfortable rather than the paying customers. Extremely disappointed in this airline. I will not be recommending this airline and will try to avoid using Delta for future flights.
Type Of TravellerFamily Leisure
Cabin FlownFirst Class
RouteAtlanta to Savannah
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Delayed both of my flights"

(United States)

Trip Verified | Atlanta to Norfolk. Delayed both of my flights one by 45 mins, the other by 1.5 hours because they didn't consider that a plane would need to be deiced in December flying through the Midwest or east coast - they delayed it 3 different times. Each flight they didn't tell me the 3rd time it got delayed, I found out at the airport. The first flight they didn't say anything at all at the counter I had to find it on a TV after we hadn't started boarding when we were supposed to, customer service is rude, they don't care about their customers, the boarding agents are angry and aggressive. Miserable experience and will never fly with them again
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAtlanta to Norfolk
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"Delta would not help me that day"

(Canada)

Trip Verified | Detroit to Calgary via Montreal. I showed up late for my flight but I was still an hour in advance. A nice Delta employee tried to check me in anyway but then later she said they can't open the gates since flight is sold out and she said I must call WestJet. I called WestJet, on hold etc back and forth with them, to make a long story short they told me I must re-book with Delta who again (different person) they cannot help me and I must call WestJet. Out of frustration I left the airport since I wasn't getting anywhere and it had been 2 hours of trying to book another flight. I later booked with Expedia out of desperation since I needed to get back home to Calgary and flew out the next day same flight same airline (Westjet operated by Delta). No one will compensate me. I'm very disappointed that Delta would not help me that day.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDetroit to Calgary via Montreal
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"it was an absolute mess"

(Singapore)

Trip Verified | For this transcontinental flight from Seattle to New York, we decided to try Delta and booked its Delta Comfort+ Seat. When we arrived at the airport, it was an absolute mess with little staff and loads of people trying to check in and get through security. It was unclear what we were supposed to do and we waited for a long time before realising that we were supposed to use the e-kiosk for check in. Boarding was also an absolute mess with no clear line or anything. It took ages to board as people were blocking the aisles. After we settled in, it was a pretty comfortable ride to New York and we arrived early. The IFE has really a lot of content and was more than enough for the journey. The rest of the journey was smooth, except that we had to walk 15 minutes to collect our bags.
AircraftBoeing 757-200
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSeattle to New York
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
7/10

"Would fly Delta again"

(United Kingdom)

Trip Verified | Los Angeles to Phoenix. We had a separate ticket having landed in LAX and had 4 hours in transit in order to check-in for our flight. Ground staff really helpful and friendly (LAX is not well signed). Checked-in a relaxed manner due to great staff. Unfortunately flight delayed by 90 mins - hence a mark down; saying that we were well informed all the time, so credit to Delta. Boarding and flight was fine and efficient when it happened - end of the day only a one hour filght (and one hour delay). Despite delay, us and luggage well taken care of. Would fly Delta again.
AircraftEmbraer190
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Phoenix
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Delta did a very good job"

(United States)

Trip Verified | Bangor to Raleigh Durham via La Guardia, Originally scheduled to fly Westjet/Delta code share flights YFC to RDU but snow on Christmas Day caused flight cancellations. Process of rescheduling was somewhat stressful. Westjet and Delta staff were helpful but their systems do not interact well. Worked with Westjet gate attendant then followed that with calls to Delta, Westjet and finally Delta again to sort out a flight change for the next day for a Bangor to RDU routing. Flight out of Bangor was delayed. Gate agent at Bangor was greeting passengers as they reached the gate area, offering snacks, pre-checking bags, thanking everyone for flying Delta. He was also proactive in assisting those who needed help with wheelchairs or pre-boarding. Flight BGR-LGA was okay - crew efficient and professional. Connection in LGA went okay, flight to RDU boarded a bit early but pilot came on the PA and sounded very frustrated as he advised us of a last minute route change from Air Traffic Control. This caused a slight delay in take off. Flight was okay as well though very unusual - we flew very low (about 5,000 feet according to Flight Tracker) for most of the route. This made the trip a bit longer than scheduled but the pilot kept us informed so not a big issue. Flight attendants also efficient and professional. Considering the challenges of flying out of the US Northeast due to the Christmas weather, Delta did a very good job.
AircraftCRJ
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteBangor to Raleigh Durham via La Guardia
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"not able to choose our seats"

(United Kingdom)

Trip Verified | London to Atlanta. The flight departed and arrived on time and the staff were pleasant. We really didn't like that we were not able to choose our seats. We had to check in at the airport, using a machine, which allocated our seats. As we were right at the back of the plane, we were not particularly surprised to find that there was no choice left for us when the first meal was served. However, when it happened again on the second meal, I have to say that I was pretty annoyed. They had also completely run out of the icecream and there was no excuse for just not having enough of something that was not a choice. I cannot understand why, having disappointed us the first meal, they could not have served us first on the second meal, the kitchen was directly behind us and they had to pass us to start serving from the front again. We ended up having nothing at all to eat and my husband was ravenous. The meal we had the first time was pretty poor too, I mostly ate the cheese and biscuits.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon to Atlanta
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not trust this airline"

(United States)

Trip Verified | Charlotte to Minneapolis. Delta has failed to get me to my destination in a comfortable and timely fashion every time I have flown with them. The most recent fiasco was my flight from Charlotte to Albuquerque. Less than an hour after taking off, the captain comes over the speaker to tell us that the cabin pressure system had malfunctioned and to remain safe we had to stay at 10k feet and divert to Cincinnati. We were informed that we all had to deplane and was told it would be a few minutes. After a half hour of no information, I finally talked to the customer service. They informed me that it was going to be another hour. The hour passes then it's two hours. Then three. I talk to customer service to see what I could do about missing my connection. I was given 3 options; have a six and a half layover to wait for the next plane, fly back to Charlotte and try again in three days, or give up and get a flight on a more reliable airline. On top of this awful situation, in the past I have been snapped at by customer service, delayed four and a half hours because a kid puked in the aisle, ignored by chatting FA, and left stranded in another country for 18 hours. Do not trust this airline to get you anywhere in a safe or timely manner.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCharlotte to Minneapolis
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no