Delta Air Lines

✅ Trip Verified | Terrible experience! The flight was late 2 hours and 20 minutes. In Atlanta we were running to catch their flight to Amsterdam. Worst company ever.

Not Verified | Delta Air Lines is worse than the worst! I can’t believe how they treat their customers. I got tickets from San Diego to Shanghai and it turned to be worst experience ever. I wish I got economy of United or something. In two flights that I had with them they delayed them more than 5 times, that’s a record, not a good one though. My flight from San Diego to Seattle was delayed more than hour and so I got to the gate at Seattle for my Shanghai trip, 10 mins before flight and they didn’t let me in cause the gate was closed. They closed them 15 mins before flight so if they waited 5 mins for me and another travelers, we would’ve made it. They could see the first flight was delayed, the first flight was also delta but they didn’t wait even 5mins. The story gets better: They rescheduled my flight for tomorrow, they offered a 3 star hotel and only one voucher for a meal for 15$. I paid 8k on my ticket and that’s how they treated once I missed my flight due to their technical issues. The day after, I was at the airport for my second flight 3 hours before departure at 11:37am. Guess what? It got delayed! Once to 2pm, once gain to 3:16, and again to 4:20pm!!! All due to maintenance!! Right before boarding for 4:20, they delayed it again to 5:20pm because they didn’t have enough crew! To make it right, they sent out a 15$ meal voucher, how generous! Never fly with Delta! They don’t care about their customers at all.

Not Verified | It’s such a shame, because remember growing up hearing about Delta and the wonderful high-class experience, it used to be and my husband and I even use them for our honeymoon and we qualified for the Sky club for platinum members and it was such a wonderful experience and now they’ve taken away all of the wonderful things that used to make Delta so special. Now they’re just some regular poor airline like every other poor airline and there’s nothing for platinum members anymore. It’s like they don’t care about anyone anymore only money just like everybody else.

Not Verified | I had meticulously planned, reserved, and paid for my ticket months in advance. However, I encountered an unexpected time change that resulted in the loss of a day of work and pay. Moreover, my daughter, who was scheduled to pick me up from LAX, also had to call out of work on short notice to accommodate my arrival. This inconvenience not only impacted our schedules but also resulted in a full day of lost wages for both of us. While I understand that unforeseen circumstances can arise, what concerns me is the lack of explanation or communication regarding this time change. As a conscientious traveler, I believe it is essential to be informed of any alterations to the scheduled itinerary, especially when such changes can have a significant impact on personal and professional commitments. Just because the airline may have included it in fine print somewhere does not give them the right to change things without reason or explanation. The unexpected adjustment not only disrupted my carefully planned schedule but also led to an unplanned day off from work, incurring additional costs and inconveniences. Despite my attempts to call, I was put on hold for hours, and every time someone picked up, they transferred me to someone else without offering any explanation for deciding to switch my flight. This lack of communication not only created other inconveniences but also resulted in additional expenses. I believe this shows a lack of respect for the customers.

✅ Trip Verified | I am flying alone with 2 children, and on the way back my first leg of the trip was canceled. Delta didn’t give me any options just offered to refund me. Not even able to reach an actual person to talk to, only AI available. I am currently still stranded and Delta just send me a message saying that they had no alternative. I bought my ticket at delta website

Not Verified | Unreliable. Stuck in Seattle for hours. Reliability is key when traveling. I will avoid Delta Airlines and Seattle Airport in the future. Overall lame.

Not Verified |   Talked to 4 different agents about bringing a 20lb dog home with me. Every single one said it was ok. Ticket counter refused to take the dog and told me sorry while smiling in my face. They couldn't care less that I now need to cancel my ticket, find a hotel room during Christmas weekend, rent a car and find a shipper for a dog. Thanks Delta for all the Christmas joy.

Not Verified | I fly Delta often the flight usually quick and smooth crew always nice polite and discreet. Today however DL5219 departing LGA 11:49am to Indianapolis for the first time in forever I had gotten up to use the bathroom. I'm at seat 18 can't see if the doors are closed or not so I figured last call to run to use the bathroom it was only 3 rows back. I get the attendant walk over after I get in my seat giving me a speech about how I can't be up when the door is closed. I was humiliated that the whole back of the plane had to know I had to use the bathroom so bad after 2 large ice teas. She kept going about I should have pressed some button blah blah. She could have leaned in and be bit more polite. Her manners do not belong anywhere near ppl.I hope nobody else has to encounter her as she should probably take some class on how to treat passengers. This was the first time I encountered something like that. Hopefully they can correct this.

Not Verified | To be fair, we had a 2 hour weather delay in Rochester but got to LaGuardia on time to transfer to our next plane. The next plane left 10 minutes early, and we watched it leave the terminal. When we rebooked, the agent wrote the wrong gate on our tickets. Luckily, we double checked the gate which was a ten minute walk. Thoroughly disgusted with Delta.

✅ Trip Verified | My family and I flew Delta Air Lines where both of my luggage I checked in, I paid for. My 15 year old son who plays sports, is an A & B student, works Friday nights as a busboy, came to me asking where the gift box from Bath & Bodywork’s went being that he bought this as a gift for his girlfriend. Several of our items went missing (that could not be carried on) and when I filed a complaint with Delta, they stated they cannot do anything about it or investigate as this would be providing me preferential treatment. In the event you are traveling, do not check anything that might be attractive for one to steal. Delta had my luggage delivered within 12 hrs of the flight at 5:38AM where they left personal items on my front porch without a signature. They have to do better on protecting one’s personal items you pay to have delivered - at minimum, offer insurance if they’re going to allow for their associates to remove and steal items from your luggage. Super disappointed. A huge reminder on how not to treat customers…