Delta Air Lines

✅ Trip Verified | The flight attendant was horrible. She was rude, disrespectful, and I will never fly delta again. This was the worst experience I’ve ever had. She had an attitude too. I feel if we pay money to fly with their company we should be given some respect and courtesy but I guess not with this air line. I will not be returning to this airline ever again. Extremely disappointed.

Not Verified | Purchased seat upgrade. Did not go through but was charged anyway (said seat was unavailable) but took money from my account. Repurchased upgrade to another seat. It processed but was charged again. Phone hold time 45 minutes. hung up. Did chat/ nobody every came into the chat in 90 minutes. Called again twice. hold times were 2 hours there is no email. only a complaint form. They say response could take 30 days! What the heck happened to Delta. Are they trying to become Spirit? The absolute worst customer experience I have ever had with an airline and that is saying something really bad.

Not Verified | Yesterday after several calls finally I could get in touch with the airline to resolve some problems prior to my upcoming trip. First of all my ticket for the connection domestic flight was changed twice, and I was never asked if this was ok. The last changed was giving me no time to board the international flight, and also was not giving time for the people on the runway to transfer my suitcases from one plane to the other. Customer service rep resolved my problem, and I’m back on my original flight. The second problem I had, when I had to cancel my flight in April, because of increasing cases of Covid, I was charged a fee, the rep again resolved my problem, and gave me a refund. From a scale from 1 to 10, Tameka you got an 11. Thank you for your help.

Not Verified | Delta again proved no knowledge of customer service. Flights booked on Delta.com created 1 hr transition at their main hub in ATL where flights were grounded that day for 50 min. Houston flight made up some time. Got to gate in ATL where I met 3 others who were there 15 min before departure time on DL5189 to Gainesville, but rude/crude gate attendant had shut door. Her response was too bad. Southwest would never have done such a thing. Another reminder to avoid Delta. Someone else paid for my flight or I would not have used Delta. And I’m not going to change after this horrible experience.

Not Verified | Terrible customer experience! Delta gives 2 free bags for military members which is great, but with my family we usually pack 3 bags. I would hope that after the first 2 bags the 3rd one would be the standard 30 dollars for a personal bag. NO! Instead they wanted to charge me 150 bucks for the 3rd one. What an insult! I’m bringing things to my house for my family but instead I had to ship it! Service members, stick to Alaska from now on, where they actually care about us.

✅ Trip Verified | First they overbooked the flight from Miami to Atlanta forcing 10 passengers to rebook their flight for a later time, luckily I wasn't one of them. Then the flight from Atlanta to Sao Paulo (Brazil) got delayed for 1 hr. Leading me to miss my connecting flight from Sao Paulo to Montevideo. I then had to stay 3 days in Sao Paulo, Delta covered all accommodations including hotel stay, meals and transportation. Regardless of this, the last thing I wanted after 17 hrs of flights and being at airports was to stay in a hotel in a foreign city with nothing to do. Not to mention that the food served on that flight was disgusting to say the least. It's a 5/10 just because of how accommodating they were under the circumstances, but could've been prevented all throughout.

✅ Trip Verified | Was forced to have my carry-on tagged to be grabbed at the gate despite having a comfort+ seat with extra room. My suitcase, despite literally being dropped right at the entrance of the plane, was sent to Minneapolis. I only learned this today after almost 18 hours and no one from Delta is reaching out to me. Baggage claim assistants were not useful at all in JFK. My company laptop and phone were in that bag, and I have no confirmation that my equipment was not tampered with. I’ve been waiting for almost 7 hours for a rep to reach out to me with the text service, and when I was able to get a rep by calling, the call dropped in minutes. Calling again now and the wait is 2 hours. Between the baggage assistants, the terminal worker who told me no my stuff was in baggage claim, not being able to speak to anyone since leaving the airport for a real update, this has been the worst customer service experience I’ve ever had. The WiFi was bad too.

✅ Trip Verified | This is the first time I have flown with Delta. Me and my family flew from Elmira NY to Orlando Fl. Before we even left for our trip they changed our flights 5 times. As well as changing the layovers. Our trip finally got here we made it to Florida. It cost me $90 for checked baggage. The flight down wasn't too bad. They didn't offer anything special in flight. We did notice they messed up someone else's tickets and seats as well. Assigning the same seats to more than one person. When it was time for us to fly home from Florida we got to the airport and they told us it was too late for them to check our baggage and that we would have to be put on standby. Noting that there were 3 of us and only one flight going out at 4 pm and the connecting flight in Detroit only had one flight that day as well. Again leaving us on stand by for 3 people stranded without a connecting flight. And our original flight was to leave at 8.20 am from Orlando. So basically leaving us stranded in Orlando with no flight. The lady at the counter was rude, acted like she could not care less, and did not explain the process at all to us. She hurried us through and pushed us away. Leaving us with more questions than answers. We had to ask someone else, then stand in the long line again to get another agent to explain the whole standby process to us. To tell us that our chances of all three of us getting a seat on the next flight was very slim to none. We could not wait another day or two in a Florida airport nor Detroit to get a flight home when I had a 14 yr old son with me as well as having to be at work and having to get home to our animals. So we ended up having to spend more money to rent a car to drive home from Orlando Florida to New York so we were not stuck in an airport for days waiting for Delta to get us a flight. So not only did they cost me my airfare home but I had to spend money on a rental car that was another $400. I have never had such a hard time with an airline. And I have flown many times. This was my first and last time flying with Delta. Apparently my family has had the same problem with them. I will stick with my other airline from now on! This was a horrible experience.

Not Verified | Just dont do it! Take another airline. You are setting yourself up for hours of pure frustration if you purchase a ticket with Delta. Never mind just the rude attendants or gate people but really what will get you is the pure inability to get through to company if you need any customer service. Once you have purchased ticket only luck will save you because you surely have no guarantee you will ever reach customer service either by phone or online chat. I know this because i have logged 10 hours of my time trying to get though to change ticket because they randomly changed flight time.

✅ Trip Verified | This was by far the worst travel experience I have ever had. I can say with certainty that I will never fly delta airlines again. My flight was booked. About 12 hours before takeoff I received a text message notifying me that my flight was delayed 3 hours. Not a big deal except I had a connector flight in Salt Lake City, going to Jackson Hole, so now I would miss that flight. After calling and sitting on hold for over 3 hours I was finally in contact with someone. They then gave me an option of flying the entire day with long layovers and arriving at 8pm or a flight with two layovers but that arrival time would be similar to my original flight (12pm). Once showing up to the gate, my seat was assigned and I was put in the last row of the plane. In the middle seat next to the bathroom. Two hours to Detroit. Now 4 hour flight to Salt Lake City from Detroit my ticket says seat assigned at gate. And guess what, same thing. Now to top it off they make me check my bag at the gate. I get on the plane and every single over head bin had multiple vacancies for bags. Not sure why I had to check my bag. I tried to get my seat or flight switched to no avail. Delta airlines really doesn’t care about the plans you have for flying.