Delta Air Lines

✅ Trip Verified | On August 15 at 5.30 am I arrived at the Newark airport, it was 8.30 am and still waiting in line to deliver my luggage, it was when the Ddelta airlines staff reported that the 8.30 am flight closed the doors in addition to the other flights. They had 3 operators receiving around 200 people. It was at 8.30 am when one of the operators came up with the great idea of ​​moving the people who had left the flight out of the line. Very quietly they asked me to return the next day, I refused because the next day I had a flight connection to another city to have my final destination. It was then that the Delta Airlines operator offered me a flight at 1.30 pm but I had to take a taxi to JFK Airport ($ 80 from my packet). Until then I thought, well, we are human beings and we make mistakes. It was then on my return from Cali Colombia when I was checking my luggage and the operator tells me that my carry-on bag does not meet the requirements on the aircraft. I brought carry-on from NY to Cali in hand but my carry-on bag could no longer return in the same way so the operator said he was holding it for me and I had to pay $120 dollars (they charged me $ 127 dollars). But Delta Airlines was not happy enough with the damage that occurred so far, when I arrived in Bogota, a stopover place, I took the opportunity to buy two bottles of liquor which were delivered to me on the plane, sealed in plastic bags, the plane had a delay of 2 hours and a half in Bogota because they had not put fuel, they had to wait for the takeoff authorization signature and this together took about three hours. My next stop was Atlanta , where a Delta operator received us shouting and I think he was going to hit us, trying to hurry us without the right to ask anything. Immigration passed, then the scan part, and that was when an officer told me that I could not take my two bottles of liquor, because they did not fit in the scanner and He threw them in the garbage". as simple as that.

✅ Trip Verified | I Flew KLM/DL from Munich to New Orleans, via Amsterdam on KL 1790, DL 73 & DL 2316 on August 3, 2021. I did not choose this route, Delta cancelled the direct flights after I hade made the booking. Ok, there is a lot of paperwork and checking necessary at this time. I arrived at the airport in the time specified, only to find very few agents manning the booths, there was a long line at the Sky Priority desk, I'm quite sure 99% were not Sky Priority. After about a 30 minute wait, the line had hardly moved. At this point, I decided to jump the queue, as I am a Sky Priority passenger and was served as next in line (I normally do not do this). The same thing happened at Schiphol - at one point, there was only one person checking the paperwork for a full flight to the US, I suppose 300/400 people. I got through this line a little quicker, as I had left the lounge a lot earlier than I would normally do. Airlines pride themselves on Customer Service, well Customer Service starts as soon as you enter the airport. I have flown a lot over the years, mainly on Delta and their partner airlines, so I know what service should look like. Cabin service was ok, not particularly good. I am 86 and my wife is 84 and we select our routes, carefully with plenty of layover time, so we can have hassle free experiences. The ground experience was not one of those trips. The outgoing legs worked just fine.

✅ Trip Verified | I was traveling with my wife on this flight, and I was extremely disappointed by how the gate agent handled checking of the bags. She urged us to come to the counter to check bags, so my wife went to check a bag. Little did we know that she would be forced to get on board. She had left a personal bag with me thinking we would board later together. Now I had three bags, one of which were hers. Upon trying to board (after a surprise text from my wife), I was told I had to either consolidate or check a bag. I was threatened that I would not be able to board until I checked our fragile souvenirs (there are just too many threats from this airline). I was extremely disappointed that Delta would created a situation like this which was completely avoidable. And that really happened because we were cooperating with them asking us to check our bags. It was truly a shame because at least their aircraft was very nice.

✅ Trip Verified | This was my first time flying Delta and it will be my last. It was the most uncomfortable and most unprofessional airline I’ve ever traveled with. It took two days to get to my destination. We were asked to get off our flight after boarding because there was no pilot. That’s the first I’ve ever heard of an airline not having a pilot. My tray was broken and the plane was not clean.

✅ Trip Verified | Delayed departure of more than an hour, first delay announcement stated 15 minute delay caused by issue with TSA and catering service, then, after an hour, another announcement stating Delta cannot find a gate agent to close door.

✅ Trip Verified | This is one of the worst airlines with the worst customer service. I arrived over an hour before my flight to find a line to check bags formed outside the airport entrance. When I finally got to the counter I was 5 minutes over, due to their poor planning, and the agent refused to let me check-in. Told me I’d have to take a later flight and sent me to “special services” when I explained I have been here and in line for over 30 minutes she said it wasn’t her problem. I asked where special services was and she said “that large group of people of there”. I explained that this whole area is one large group of people, can you be more specific. Her response was “figure it out”. If that was deplorable enough, I then sat in the special services line for 40 minutes. Missing my flight. I was Confused as to why this line was also taking forever. To my shock, When I was at the top of the time to get the next special service agent the agent called not 1 but 2 regular bag drop passengers before he called me. I saw another special service agent do the same. At this point I’m furious and holding back tears when the agent says - sorry you missed your first flight and the next 3 are booked. I explain I have a wedding and I need to be on the 9am and she tells me there’s nothing she can do. My entire day is wrecked, I will be missing the services of a wedding I am in and the Delta agents couldn’t have been ruder, unapologetic or less empathetic for the destruction they created. Terrible customer service.

✅ Trip Verified | Delta has the worst customer service I have ever encountered. In what world is it ok for a customer to wait 2 hours for online chat help or 2 hours on the phone to get service that is not provided online. It’s infuriating and disgusting. I am embarrassed for them because they don’t care enough about their customers to be embarrassed.

✅ Trip Verified | Delta airlines is so unprofessional I went from Washington DC to Detroit, supposed to been a hour layover which turned into a 4 hour layover because the pilot that was supposed to be flying us was on a flight coming from Washington DC we arrived at 1:10pm didn’t leave until 4:35pm then there was 100 pilots just walking around just eating doing whatever but they couldn’t fly the plane. They gave me the worst first experience ever I paid 300$ for the ticket and had to sit and wait 3 hours they didn’t offer to give me any of money back.

✅ Trip Verified | Flight was supposed to take off from Las Vegas (LAS) at 5:50am PDT today 8/13/21. Flight crew (pilot/co-pilot) didn't arrive until 5:45am , extremely late. We didn't push off until 6:13am. Plane is extremely hot inside. How about some AC? Pilot just told us the van service Delta contracts to pick up flight crew from hotels dropped the ball and picked them up extremely late. It is now 6:29am and we are just now taking off from runway! Super late! Get your act together guys!

✅ Trip Verified | The flight attendant was horrible. She was rude, disrespectful, and I will never fly delta again. This was the worst experience I’ve ever had. She had an attitude too. I feel if we pay money to fly with their company we should be given some respect and courtesy but I guess not with this air line. I will not be returning to this airline ever again. Extremely disappointed.