Delta Air Lines

Not Verified | I had a terrible experience. I arrived at 4.45 am, my plane was supposed to leave at 5.45 am, there was a delay because they had to repair the breaks on the plane. The flight was supposed to take off at 9.00 am, but I was notified again that the flight would be delayed. My flight was delayed 6 times, at one point I went to the desk to see what the problem was and I was given a $15 voucher for food. The second time I went to the desk I was told I was going to be on the next flight, not only was I not on that flight but I was told that flight was full. I called customer service and spoke to someone there and the person I spoke to tried to tell me they didn’t see a delay, I was very angry at this point and called the person a liar because I had 6 emails from them telling me my flight had been delayed 6 times. I was in that airport in Knoxville for nine hours, from 4.45 am to 2.00 pm and not once did I feel like myself or some of the other passengers who were also delayed were a priority. Their resolution was a $100 voucher, as if my experience makes me want to fly Delta ever again. Voucher or not. Never again!

✅ Trip Verified | Be wary of using Delta Airlines if you think you might run into issues. The state of their customer service is abysmal, and the last 3 flights I've had with them have all had delays and one even cancelled. They offer no support for getting updated covid tests if you are travelling overseas as well. I just had to spend almost $100 on ubers in a layover city to get a test because of these delays, and they refuse to reimburse me for that. Also while I was typing this they just announced another delay on a rescheduled flight from 24 hours ago.

✅ Trip Verified | The flight left 15 minutes late from CHS then was stuck on the runway after landing in Atlanta for another 15 minutes. We sprinted across the airport to catch the next flight to ICT. We arrived 1 minute after the gate closed and they refused to let us on. They had to put us up in two rooms and pay for our drinks and meals. How much does that cost them? A lot more than opening the door when the plane hadn’t even moved. That’s okay they don’t care if they go bankrupt we (the government) will always bail them out. Maybe if our weak government quits bailing them out they would have better service and run their business better - utterly ridiculous!

✅ Trip Verified | The airline flight DL2788 was on time per the monitors. We boarded on time and then sit there leaving the airport 15 minutes later that the posted time of 6:55 pm. We landed in Atlanta at 8:07 on time at then sit on the tarmac for 20 minutes before pulling up to terminal A28. We raced to the front of the plane as they took their sweet time opening the door. It’s now 8:30 our plane is scheduled to depart from gate D6. We ran to gate D6 arriving at the gate at 8:40. The monitor said CLOSED. The agent would not even try to get us on the plane as it was still sitting there with the walkway still up to the planes door. These staff are rude and could careless about their customers.

✅ Trip Verified | JAC-MSP-LGA-ROC All flights were slightly late, not enough to cause a disruption in my travel plans but still somewhat annoying. JAC-MSP delay was caused by waiting for a fuel truck. MSP-LGA was due to change in flight plan. LGA-ROC because we were stuck on the tarmac for 45 minutes. All segments were full. Flight crews were okay. I can't really complain or rave. Pro Tip: The first row of Delta's Comfort Plus on their domestic Airbus and Embraer E-175 aircraft have more legroom that their domestic first class seats. IFE was okay, I forgot to bring my headphones but that's okay. I did not use their Wi-Fi. The on board flight tracker kept me amused along with their BlackJack game app. Overall impression: Not great, but not awful either. Delays not Delta's fault.

✅ Trip Verified | Worst customer service ever! They keeping you waiting on phone for 2hr, I will never fly with them again.

✅ Trip Verified | Austin to Columbus. We always do carry on due to past experiences. As we were boarding they say they are out of space for carry on and we had to check our bags. Both ways. To Columbus and home. When we got on the plane there was plenty of open bins. They weren't full at all. Horrible service didn't even care. Just kept saying sorry. Checked bags they don't care about your stuff. It is just thrown around. We paid extra to be in main cabin and we are the ones who had to check our bags. The ones who didn't pay extra didn't have to check their bags. I am very upset about this and will never fly Delta again if I can help it. They used the covid excuse. Had nothing to do with covid. The way they board is ridiculous and does not help you avoid covid.

✅ Trip Verified | Our family was all traveling together and we had several issues that needed to be addressed at check in. The Delta employee who assisted us was absolutely wonderful. We had luggage issues, my daughter needed to change part of her itinerary, and we were traveling with a pet that does not fly regularly. He was very knowledgeable and professional and handled everything very quickly and efficiently. Outstanding service!

Not Verified | Delta Customer service is horrible. Every time i call it’s 50 mins till someone picks up. 2 times I’ve waited 1 hour plus just to have them pick up and hang up. For my flight back to the USA I called and waited 1 hour and 23 mins till someone picked up. They said they made the changes to my flight (add my known traveler number/join flights to show traveling together) and they didn’t. They hung up in mid conversation and I got no call back to continue confirming and finishing my changes. When I got to the airport and none of the changes were made. I landed at my connecting airport and customs is taking forever and when I called customer service to try and get ahead and be pro active to see what me and my family can do if we are delayed from customs too much and are late for our connecting flight, get told wait time is 2 hours. Terrible airline, will avoid Delta from now on. Don’t bother having customer service if you don’t A. Pick up the phone and B. Don’t even make the changes or help when you do.

✅ Trip Verified | I’m flying first, son was booked at a later time & they wanted over $500 between comfort+ & 1st class so he was booked comf+. Delta doing their usual switch planes, times, itineraries, updates us to next plane change in first class. My son, who has the same last name, gets a 3 hour layover in Atlanta and booked on another flight in comf+. I just happened to be looking at our itineraries online to make transportation arrangements on the ground & saw this. No call to ask would he like to pay xtra to remain on the same flight or put in coach for the same price…nope, we’ll just separate the family & screw up my birthday dinner reservations on the ground. Forget about the time I took meticulously booking him online myself in order to avoid the ungodly wait time of having a delta agent help me. Forget about the fact that Delta left him Atlanta in April this year knowing full well he was expected. Forget about the fact that we spent 4 hrs driving him bk & forth to Orlando so he could have less plane changes (more direct flight) to have Delta change his return trip & add another stop when I could have booked him myself directly from Melbourne & had the same amount of stops and he’d be home instead of us losing 4 more hours of our lives driving back and forth to a diff airport for no reason now. I paid xtra for comf+ but it would be an even trade to get him in coach (row 32) in a middle seat because that’s all they have available. So much for being a loyal Delta flyer for 30 years! Customer service is a joke since the pandemic. Very unhappy.